How to cancel a sales transfer on EBP
cris
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DLA -
DLA -
Hello,
I would like to know how to cancel a sales transfer (because by mistake I transferred the sales for December 2009 and forgot an invoice, and now this invoice is blocked, I cannot access it, I can't find it in the December sales journal anyway, it's a hassle. I would like to cancel this transfer to redo it correctly). I called EBP support but since I haven't renewed the support contract, they don't want to help me. I find this not very nice because paying over €200 a year without using their service, and now when we make a mistake, we don't have their support, is not very nice. Thank you for giving me the information quickly if you have it because I am feeling down and I'm afraid of making another mistake on EBP.
I have EBP gestion com and compta PRO V12 on a network.
I would like to know how to cancel a sales transfer (because by mistake I transferred the sales for December 2009 and forgot an invoice, and now this invoice is blocked, I cannot access it, I can't find it in the December sales journal anyway, it's a hassle. I would like to cancel this transfer to redo it correctly). I called EBP support but since I haven't renewed the support contract, they don't want to help me. I find this not very nice because paying over €200 a year without using their service, and now when we make a mistake, we don't have their support, is not very nice. Thank you for giving me the information quickly if you have it because I am feeling down and I'm afraid of making another mistake on EBP.
I have EBP gestion com and compta PRO V12 on a network.
Configuration: Windows XP / Firefox 3.5.7
6 answers
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Hello,
If you have completed the transfer in accounting, indeed, you won’t be able to go back.
In your case, the best option would be to make a journal entry in EBP Accounting with the details of your missing invoice.
See you soon
DLA -
Thank you, but I know there is a way to go back when you make this kind of mistake. However, I don't know what it is.
If you have a tip to cancel or delete this transfer so I can do it correctly again
because right now I am stuck and cannot access my invoice which has not been given to the client.
Thank you for your response and your help. -
Re-Hello,
If you have EBP support, they may give you a number to cancel this transfer.
The other option... and a tip for the future, is to make a backup before any transfer in accounting... and when you encounter this kind of problem, you do a restore, and there, you will be able to make your change.
WARNING: before doing such a restore, don’t forget to make a backup of today, so you can restore today after doing what is written above.
See you later
DLA -
Thank you, but I have no more assistance since I did not renew it because it was expensive and I wasn't using it.
And they don't want to help me. Anyway, I'm still in trouble.
Thanks anyway for your responses.
Oh yes, next time I make transfers, I will save and then I will do it when all the invoices are okay.
Thanks anyway, but if you know someone who knows how to do it, I would appreciate their help.
Talk to you later! -
You can duplicate your invoice and make the changes, then turn the one with an error into a credit note. After that, you can transfer it.
I also have a small issue; I closed my financial year and I would like to transfer my invoices to the new year, but in accounting, I am not receiving them. I don't know how to receive them anymore.
Thank you. -
Hello,
If you've made a transfer... it's over.
Here's a method to avoid getting trapped:
As soon as you're ready to make a transfer, you save, you make your transfer, and you restore the previously made backup.
See you +
DLA