View original (French)

Credit card charge from CBSECUR.COM

indian -  
 Sara -
Bonsoir, j'ai eu un prélèvement de CBSECU.COM s'élevant à 89,99 euros alors que je n'ai souscrit aucun abonnement mensuel. J'ai juste souscrit une durée limitée de quelques heures sur un site qui s'élevait à 5 euros. Que dois-je faire ? Je ne me rappelle plus le nom du site. Merci à vous de m'aider.

22 answers

  • 1
  • 2
  1. Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention   663
     
    Well, go see your bank and explain the problem to them...

    also see [https://www.internet-signalement.gouv.fr/PortailWeb/planets/Accueil!input.action
    11
    1. Afrikarnak
       
      Hello..
      Attention! You have visited a site for a €5 visit.... I suspect that the Terms and Conditions (Illegible..) state that you must unsubscribe at the end of the visit, otherwise the visitor is subscribed for a longer term.. Let's note that this 'trick' is often used by sites that are a bit 'questionable' in terms of legality... Moreover, it often happens that the link for 'unsubscribing' does not work! Check the T&Cs before complaining, otherwise it may backfire on you.. The only solution is to never give your credit card number online.. Always use a Virtual Card whose number changes with each transaction (Check with the Bank..).
      You have every interest in changing your credit card, otherwise you will be charged again!
      Good luck..
      0
    2. tintin > Afrikarnak
       
      I have never gone on a 5-euro site.
      0
    3. elo38 > tintin
       
      We just got caught too, so if anyone knows what the situation is for getting the money back, please leave a message.
      0
    4. fabrice
       
      I don't know how to do it because I got taken in too!! It's theft and false advertising!!
      0
    5. isa > elo38
       
      If, like me, you have been a victim of a fraudulent withdrawal, contact your bank to block your card. If you have taken out a security insurance, you will be fully reimbursed. You must also file a report with the police.
      0
  2. greg10
     
    bjs, I also had a debit of 89.97 euros on 03/31/2010 from cbsecure.com while I did not subscribe to anything.
    6
    1. isa
       
      Hello, I also had a charge of 89.97 euros on 07/04/2010 from cbsecure.com without subscribing to anything, but do check around you, because in my case, it was my 16-year-old son who visited that kind of site.
      0
    2. eure27
       
      Hello, same here, I encountered the same problem that cost me 89.97 euros on 05/18/2010 from cbsecure.com. And when we ask them for a refund, nothing at all, they don't care about us. So I canceled my card.
      0
    3. Sara
       
      S'il vous plaît, comment faire pour les contacter ? Afin de contester un prélèvement.
      0
  3. dany63
     
    same problems as you or where to address
    2
    2. brice > Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention  
       
      Same problem. But if you manage to file a dispute with your bank, you're strong because the Poste Bank never wanted to, they told me to get in touch with the incriminated website to request the cancellation.
      0
    3. brice > Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention  
       
      same problem. But if you manage to dispute with your bank, you are strong because the postal bank has never wanted to, it told me to get in touch with the incriminated site to request the cancellation.
      0
    4. brice > Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention  
       
      same problem. But if you manage to dispute with your bank, you are strong because for me, the postal bank never wanted to, they told me to get in touch with the incriminated site to request cancellation.
      0
    5. brice > Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention  
       
      same problem. But if you manage to oppose your bank, you’re strong because the postal bank never wanted to, they told me to get in touch with the incriminated site to request cancellation.
      0
  4. caloute
     
    I am like you; I just realized that they took 89.97, so I went to the bank to block the card. I would like to cancel this subscription, but I don’t know how to do it because the number I have is not going through. Please respond to me.
    2
    1. Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention   663
       
      Please take the time to read the responses and proposed solutions above.
      0
    2. dams
       
      Hello, I have the same issue as many of you. I went to a site that offered 30 minutes for free, so I wanted to see (it was my first time visiting a site like this, what a mess) and they asked for my card to verify if I am of legal age or not, so I did it, received an email with my access code, and then another email saying they are processing my subscription request (even though I didn't ask for anything) and telling me if I want to cancel my subscription, to click on the link, so I clicked the link and it said subscription canceled. So I was all happy about having escaped from that, and I left the site without even enjoying one of the 30 free minutes.

      But the story doesn't end there. Two days later, today, I saw a charge on my account for €89.97 from CB Secure, so I sent them an email requesting a refund, I got their phone number to call them, what recourse do I have if I don't get a refund?

      I'm thinking of filing a complaint and also going to consumer services or contacting them for help.

      Thanks to anyone who can respond because I’m in a delicate situation right now, I need my money.
      0
    3. fabie > dams
       
      we're in the same boat, from what I see, all you have to do is change your bank card and that's it!!!
      0
    4. ju71000
       
      Hello, I was also charged the amount of €89.97 in May 2010 even though I disconnected as indicated on the site before the end of 30 minutes, and then... surprise, in July CB Secure just charged me again the amount of €89.97 even though I haven't been on this site since...
      I then tried to contact CB Secure to cancel the charge, but no one answers the number listed on the site!!!!!
      I am therefore considering blocking my card to avoid any problems with these dishonest people....
      0
    5. brice > Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention  
       
      Maybe you have received a response. If not, I will give you a phone number, but you need to call several times. When you reach them, ask for the cancellation of your account. Provide your card number and email address, and request a confirmation by email that you have indeed unsubscribed from this naughty site.
      Number 09 80 00 88 19
      But they will not refund you because the payment is stated in the general conditions.
      Good luck.
      0
  6. beatles
     
    I found a charge from the site cbsecure Grenoble; they deducted 89.97 without my authorization, so I am requesting a refund of this amount.

    Mr. Tissoires Roland 17 Rue Rymond Cortat 15000 Aurillac

    0686123109 deducted by Crédit Agricole.
    1
  7. TAQLUFZAC
     
    Je me suis trouvé d'un prélèvement du site cbsecure Grenoble, ils m'ont prélevé 90,97 € SANS AUTORISATION. Donc je demande le remboursement de cette somme. Mlle Arnault Alexandra, 7 allée des Tilleuls, 37400 Amboise, prélevé par la Caisse d'Épargne.
    1
  9. moi
     
    Good evening, it's the same for me. How should I stop all of this? Thank you.
    1
  10. fanta
     
    Me too, the same thing happened to me. I didn't know how to unsubscribe. When I checked my account, I saw they had made a withdrawal. I went straight to my bank to cancel those damn withdrawals... phew, I got my money back.
    1
  11. michto91
     
    michto91, I'm not going to reassure you, but I took the same pill on 04/01/2010. HOW DID THEY RECOVER the access codes to my card? That's a whole other issue aside from making a opposition to prevent this from happening again.
    0
  13. herve
     
    I never asked to subscribe to this subscription; you are a thief for doing this, you bastard.
    0
    1. Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention   663
       
      Je suis ici pour traduire. Veuillez fournir le texte à traduire.
      0
  14. eure27
     
    Don't try to claim anything, they are turning a deaf ear, they supposedly aren't responsible and yet the charge does indeed come from cbsecure.com but they deny it. I had the same problem and I wasn’t on any site for even 10 minutes.
    0
  15. fredoury
     
    It's the same thing for me, impossible to access the Grenoble, Seyssinet site.
    t
    0
  16. jpb
     
    I was also charged 89.97, thinking I had 30 minutes free. To make sure about my cancellation, I went back to the site. There was no way to reach them by phone that day. On Monday, I received a phone call, and in the end, I was told that my account had been debited because returning to the site meant for them that I wanted to resubscribe, and it is specified in the agreement that we have 50 minutes to confirm the cancellation. Additionally, I was hacked for 79 euros through internet credit card purchases. All this = cancellation of the credit card over the phone and filing a report at the police station for my wife, who needs to make a complaint in order to provide proof to the post office.
    0
  17. moi
     
    I am exactly the same, I accidentally subscribed to Gayxperience videos after 10 minutes. If you know how to unsubscribe, please respond to this comment.
    0
  18. anneju24
     
    I am also being tested and I don't know at all what it is. Can you help me?
    0
  19. boulah69
     
    Salut, tu prends un papier et tu notes CBSECURE, puis tu vas à ta banque pour faire opposition. C'est comme ça que j'ai fait. CBSECURE a prélevé 89,90 € deux fois, alors avec cette somme, on fait autre chose.
    0
  20. melo
     
    Hi, me too, it's been several times they've made a withdrawal, it's unfair.
    0
  21. Virtuel world Posted messages 1 Status Member
     
    Hello to all those who are being SCAMMED, especially me at first on certain dating sites... not to mention sexy dating, etc... to UNSUBSCRIBE, visit the site OINTERNET..FR. Good luck.
    0
  • 1
  • 2