View original (French)

Credit card charge from CBSECUR.COM

indian -  
 Sara -
Bonsoir, j'ai eu un prélèvement de CBSECU.COM s'élevant à 89,99 euros alors que je n'ai souscrit aucun abonnement mensuel. J'ai juste souscrit une durée limitée de quelques heures sur un site qui s'élevait à 5 euros. Que dois-je faire ? Je ne me rappelle plus le nom du site. Merci à vous de m'aider.

22 answers

  • 1
  • 2
Answer 1 / 22
Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention   663
 
Well, go see your bank and explain the problem to them...

also see [https://www.internet-signalement.gouv.fr/PortailWeb/planets/Accueil!input.action
11
Afrikarnak
 
Hello..
Attention! You have visited a site for a €5 visit.... I suspect that the Terms and Conditions (Illegible..) state that you must unsubscribe at the end of the visit, otherwise the visitor is subscribed for a longer term.. Let's note that this 'trick' is often used by sites that are a bit 'questionable' in terms of legality... Moreover, it often happens that the link for 'unsubscribing' does not work! Check the T&Cs before complaining, otherwise it may backfire on you.. The only solution is to never give your credit card number online.. Always use a Virtual Card whose number changes with each transaction (Check with the Bank..).
You have every interest in changing your credit card, otherwise you will be charged again!
Good luck..
0
tintin > Afrikarnak
 
I have never gone on a 5-euro site.
0
elo38 > tintin
 
We just got caught too, so if anyone knows what the situation is for getting the money back, please leave a message.
0
fabrice
 
I don't know how to do it because I got taken in too!! It's theft and false advertising!!
0
isa > elo38
 
If, like me, you have been a victim of a fraudulent withdrawal, contact your bank to block your card. If you have taken out a security insurance, you will be fully reimbursed. You must also file a report with the police.
0
Answer 2 / 22
greg10
 
bjs, I also had a debit of 89.97 euros on 03/31/2010 from cbsecure.com while I did not subscribe to anything.
6
isa
 
Hello, I also had a charge of 89.97 euros on 07/04/2010 from cbsecure.com without subscribing to anything, but do check around you, because in my case, it was my 16-year-old son who visited that kind of site.
0
eure27
 
Hello, same here, I encountered the same problem that cost me 89.97 euros on 05/18/2010 from cbsecure.com. And when we ask them for a refund, nothing at all, they don't care about us. So I canceled my card.
0
Sara
 
S'il vous plaît, comment faire pour les contacter ? Afin de contester un prélèvement.
0
Answer 3 / 22
dany63
 
same problems as you or where to address
2
Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention   663
 
Here, if you are French, see: https://www.internet-signalement.gouv.fr/PortailWeb/planets/Accueil!input.action

Also see: https://www.commentcamarche.net/faq/10049-arnaques-sur-sites-d-annonces-entre-particuliers

And finally, and above all, your bank/organization that manages your credit card, of course...
0
brice > Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention  
 
Same problem. But if you manage to file a dispute with your bank, you're strong because the Poste Bank never wanted to, they told me to get in touch with the incriminated website to request the cancellation.
0
brice > Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention  
 
same problem. But if you manage to dispute with your bank, you are strong because the postal bank has never wanted to, it told me to get in touch with the incriminated site to request the cancellation.
0
brice > Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention  
 
same problem. But if you manage to dispute with your bank, you are strong because for me, the postal bank never wanted to, they told me to get in touch with the incriminated site to request cancellation.
0
brice > Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention  
 
same problem. But if you manage to oppose your bank, you’re strong because the postal bank never wanted to, they told me to get in touch with the incriminated site to request cancellation.
0
Answer 4 / 22
caloute
 
I am like you; I just realized that they took 89.97, so I went to the bank to block the card. I would like to cancel this subscription, but I don’t know how to do it because the number I have is not going through. Please respond to me.
2
Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention   663
 
Please take the time to read the responses and proposed solutions above.
0
dams
 
Hello, I have the same issue as many of you. I went to a site that offered 30 minutes for free, so I wanted to see (it was my first time visiting a site like this, what a mess) and they asked for my card to verify if I am of legal age or not, so I did it, received an email with my access code, and then another email saying they are processing my subscription request (even though I didn't ask for anything) and telling me if I want to cancel my subscription, to click on the link, so I clicked the link and it said subscription canceled. So I was all happy about having escaped from that, and I left the site without even enjoying one of the 30 free minutes.

But the story doesn't end there. Two days later, today, I saw a charge on my account for €89.97 from CB Secure, so I sent them an email requesting a refund, I got their phone number to call them, what recourse do I have if I don't get a refund?

I'm thinking of filing a complaint and also going to consumer services or contacting them for help.

Thanks to anyone who can respond because I’m in a delicate situation right now, I need my money.
0
fabie > dams
 
we're in the same boat, from what I see, all you have to do is change your bank card and that's it!!!
0
ju71000
 
Hello, I was also charged the amount of €89.97 in May 2010 even though I disconnected as indicated on the site before the end of 30 minutes, and then... surprise, in July CB Secure just charged me again the amount of €89.97 even though I haven't been on this site since...
I then tried to contact CB Secure to cancel the charge, but no one answers the number listed on the site!!!!!
I am therefore considering blocking my card to avoid any problems with these dishonest people....
0
brice > Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention  
 
Maybe you have received a response. If not, I will give you a phone number, but you need to call several times. When you reach them, ask for the cancellation of your account. Provide your card number and email address, and request a confirmation by email that you have indeed unsubscribed from this naughty site.
Number 09 80 00 88 19
But they will not refund you because the payment is stated in the general conditions.
Good luck.
0
Answer 5 / 22
beatles
 
I found a charge from the site cbsecure Grenoble; they deducted 89.97 without my authorization, so I am requesting a refund of this amount.

Mr. Tissoires Roland 17 Rue Rymond Cortat 15000 Aurillac

0686123109 deducted by Crédit Agricole.
1
Answer 6 / 22
TAQLUFZAC
 
Je me suis trouvé d'un prélèvement du site cbsecure Grenoble, ils m'ont prélevé 90,97 € SANS AUTORISATION. Donc je demande le remboursement de cette somme. Mlle Arnault Alexandra, 7 allée des Tilleuls, 37400 Amboise, prélevé par la Caisse d'Épargne.
1
Answer 7 / 22
jp
 
Thank you for the information.
1
Answer 8 / 22
moi
 
Good evening, it's the same for me. How should I stop all of this? Thank you.
1
Answer 9 / 22
fanta
 
Me too, the same thing happened to me. I didn't know how to unsubscribe. When I checked my account, I saw they had made a withdrawal. I went straight to my bank to cancel those damn withdrawals... phew, I got my money back.
1
Answer 10 / 22
michto91
 
michto91, I'm not going to reassure you, but I took the same pill on 04/01/2010. HOW DID THEY RECOVER the access codes to my card? That's a whole other issue aside from making a opposition to prevent this from happening again.
0
Answer 11 / 22
Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention   663
 
you can also, in addition to https://www.commentcamarche.net/faq/10049-arnaques-sur-sites-d-annonces-entre-particuliers and https://www.internet-signalement.gouv.fr/PortailWeb/planets/Accueil!input.action

take a look at this forum that is "specialized" for this. (and if you have others, feel free to mention them here) http://forum.lesarnaques.com/cartes-bancaires/
0
Answer 12 / 22
herve
 
I never asked to subscribe to this subscription; you are a thief for doing this, you bastard.
0
Pacorabanix Posted messages 4122 Registration date   Status Member Last intervention   663
 
Je suis ici pour traduire. Veuillez fournir le texte à traduire.
0
Answer 13 / 22
eure27
 
Don't try to claim anything, they are turning a deaf ear, they supposedly aren't responsible and yet the charge does indeed come from cbsecure.com but they deny it. I had the same problem and I wasn’t on any site for even 10 minutes.
0
Answer 14 / 22
fredoury
 
It's the same thing for me, impossible to access the Grenoble, Seyssinet site.
t
0
Answer 15 / 22
jpb
 
I was also charged 89.97, thinking I had 30 minutes free. To make sure about my cancellation, I went back to the site. There was no way to reach them by phone that day. On Monday, I received a phone call, and in the end, I was told that my account had been debited because returning to the site meant for them that I wanted to resubscribe, and it is specified in the agreement that we have 50 minutes to confirm the cancellation. Additionally, I was hacked for 79 euros through internet credit card purchases. All this = cancellation of the credit card over the phone and filing a report at the police station for my wife, who needs to make a complaint in order to provide proof to the post office.
0
Answer 16 / 22
moi
 
I am exactly the same, I accidentally subscribed to Gayxperience videos after 10 minutes. If you know how to unsubscribe, please respond to this comment.
0
Answer 17 / 22
anneju24
 
I am also being tested and I don't know at all what it is. Can you help me?
0
Answer 18 / 22
boulah69
 
Salut, tu prends un papier et tu notes CBSECURE, puis tu vas à ta banque pour faire opposition. C'est comme ça que j'ai fait. CBSECURE a prélevé 89,90 € deux fois, alors avec cette somme, on fait autre chose.
0
Answer 19 / 22
melo
 
Hi, me too, it's been several times they've made a withdrawal, it's unfair.
0
Answer 20 / 22
Virtuel world Posted messages 1 Status Member
 
Hello to all those who are being SCAMMED, especially me at first on certain dating sites... not to mention sexy dating, etc... to UNSUBSCRIBE, visit the site OINTERNET..FR. Good luck.
0
  • 1
  • 2