View original (French)

LG M2362D screen issue

Closed
viggo -  
 Titi83 -
Hello,

I have a problem with my LG PLATRON M2362D screen. When I turn on the screen, it is all white and it says at the top "V3.05.0" even though my PC is not even turned on. I can't turn it off... except by unplugging the power.

I have already tried unplugging and replugging the power, checking the cables, and there are no issues in that regard.

Any ideas?

Thanks in advance.

Best regards,
Configuration: Windows Vista Firefox 3.5.5

5 answers

  1. gglapin
     
    I have the solution from LG

    1° Turn on the screen
    2° Press and hold the exit button on the remote until a snowy screen appears
    3° Turn off the screen for about 10 seconds
    4° Turn the screen back on

    It works for me
    63
    1. karim du casablanca
       
      Thank you very much, it's okay.
      0
    2. chaussettdeguerr Posted messages 12 Status Member
       
      Thank you very much, it works.
      0
    3. iSteeve972
       
      Thank you very much, it was very simple and it works!
      I had V3.14.0 on the white screen...
      1
    4. jeromeweb Posted messages 81 Status Member 6
       
      Damn, it's a bummer, I have this problem but I can't find the remote :-(
      I'm going to try leaving it unplugged for a while and then plugging it back in, but I can tell this is going to be complicated.
      2
    5. coloet
       
      Good evening,
      Your advice was very helpful, thank you again ;), the screen displayed the message V3.05.0
      0
  2. pas de chance
     
    Hello, I received mine today and on the first power-up... nothing!
    backlight is dead
    return.
    2
  3. fpatrice
     
    Hello,

    The procedure isn't working for me.
    My screen is a M237WDP.

    How long do I need to press the EXIT button?

    1° Turn on the screen
    2° Press and hold the exit button on the remote until a snow screen appears
    3° Turn off the screen for about 10 seconds
    4° Turn the screen back on

    Thank you
    1
    1. Lass
       
      Thank you. Same problem solved.
      0
  4. venusienne
     
    Hello
    can you try to connect it to another PC to see if it does the same thing?
    0
  6. Flavien
     
    I don't want to be pessimistic, but I've had this problem twice, and each time the only solution that occurred to me was to return the screen to the manufacturer. According to the customer service at Leclerc, it happens sometimes, and it needs to be reset to factory settings. Except that you, the user, can't do that.
    I think the best solution is to return it each time and after three times try to negotiate a refund or a replacement screen for another version because this model obviously has a manufacturing defect. We are not the only ones in this situation judging by the forums.

    Good luck with your efforts...

    Nico.
    0
    1. Dj
       
      I had the same problem, and it worked.
      0