Problème antivirus en ligne Kaspersky

Melgibson -  
 Utilisateur anonyme -
Bonjour,
Je lance l'antivirus kaspersky en ligne et le scan démarre sans soucis. Arrivé vers 90% et à un autre stade, internet plante et je recois le message suivant en bloc note :
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x10034dda, pid=1968, tid=2276
#
# JRE version: 6.0_16-b01
# Java VM: Java HotSpot(TM) Client VM (14.2-b01 mixed mode windows-x86 )
# Problematic frame:
# C 0x10034dda
#
# If you would like to submit a bug report, please visit:
# https://bugreport.java.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

--------------- T H R E A D ---------------

Current thread (0x06485800): JavaThread "Java Plug-In Pipe Worker Thread (Server-Side)" daemon [_thread_in_native, id=2276, stack(0x05600000,0x05700000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000004

Registers:
EAX=0x00000001, EBX=0x00000000, ECX=0x1005532c, EDX=0x00000000
ESP=0x056ff8c0, EBP=0x1005532c, ESI=0x0000000d, EDI=0x00000001
EIP=0x10034dda, EFLAGS=0x00010212

Top of Stack: (sp=0x056ff8c0)
0x056ff8c0: 06480000 00000000 ffffffff 7c801898
0x056ff8d0: 1002b0e3 1002b101 00000fe4 0000000d
0x056ff8e0: 06480000 00000000 0647e000 06485910
0x056ff8f0: 056ff920 06480000 6d431319 00000fe4
0x056ff900: 06480000 00002000 0647e000 00000000
0x056ff910: 06485800 056ff958 00000000 00000000
0x056ff920: 056ff968 087e31e0 06485910 056ff958
0x056ff930: 00000fe4 00000000 056ff950 00000000

Instructions: (pc=0x10034dda)
0x10034dca:
[error occurred during error reporting (printing registers, top of stack, instructions near pc), id 0xc0000005]

Stack: [0x05600000,0x05700000], sp=0x056ff8c0, free space=1022k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C 0x10034dda

[error occurred during error reporting (printing native stack), id 0xc0000005]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
J sun.plugin2.os.windows.Windows.ReadFile0(JLjava/lang/Object;IILjava/lang/Object;ILjava/nio/ByteBuffer;)Z
J sun.plugin2.os.windows.Windows.ReadFile(JLjava/nio/Buffer;ILjava/nio/IntBuffer;Lsun/plugin2/os/windows/OVERLAPPED;)Z
J sun.plugin2.ipc.windows.WindowsNamedPipe.read(Ljava/nio/ByteBuffer;)I
J sun.plugin2.message.transport.NamedPipeTransport$SerializerImpl.read()V
J sun.plugin2.message.transport.NamedPipeTransport$SerializerImpl.readByte()B
J sun.plugin2.message.AbstractSerializer.readInt()I
J sun.plugin2.message.transport.SerializingTransport.read()Lsun/plugin2/message/Message;
J sun.plugin2.message.Pipe$WorkerThread.run()V
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x06490c00 JavaThread "JRE 1.6.0.16 Heartbeat Thread" [_thread_blocked, id=2000, stack(0x05500000,0x05600000)]
0x06489400 JavaThread "JRE 1.6.0.16 Worker Thread" [_thread_blocked, id=2052, stack(0x0ad60000,0x0ae60000)]
0x06488000 JavaThread "JRE 1.6.0.16 Output Reader Thread" [_thread_in_native, id=1900, stack(0x07c70000,0x07d70000)]
0x06486c00 JavaThread "JRE 1.6.0.16 Output Reader Thread" [_thread_in_native, id=1880, stack(0x07b70000,0x07c70000)]
0x06485c00 JavaThread "Thread-1" [_thread_in_native, id=1972, stack(0x05700000,0x05800000)]
=>0x06485800 JavaThread "Java Plug-In Pipe Worker Thread (Server-Side)" daemon [_thread_in_native, id=2276, stack(0x05600000,0x05700000)]
0x03cd6800 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=640, stack(0x06300000,0x06400000)]
0x03cb0400 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3676, stack(0x06090000,0x06190000)]
0x03caa400 JavaThread "CompilerThread0" daemon [_thread_blocked, id=180, stack(0x05f90000,0x06090000)]
0x03ca8c00 JavaThread "Attach Listener" daemon [_thread_blocked, id=1232, stack(0x05e90000,0x05f90000)]
0x03ca7800 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=1176, stack(0x05d90000,0x05e90000)]
0x03c94800 JavaThread "Finalizer" daemon [_thread_blocked, id=1208, stack(0x05c90000,0x05d90000)]
0x03c93000 JavaThread "Reference Handler" daemon [_thread_blocked, id=220, stack(0x05b90000,0x05c90000)]
0x03c16c00 JavaThread "main" [_thread_in_native, id=2616, stack(0x04ec0000,0x04fc0000)]

Other Threads:
0x03c90400 VMThread [stack: 0x05a90000,0x05b90000] [id=508]
0x03cb2400 WatcherThread [stack: 0x06190000,0x06290000] [id=1372]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 960K, used 697K [0x160b0000, 0x161b0000, 0x16320000)
eden space 896K, 77% used [0x160b0000, 0x1615e470, 0x16190000)
from space 64K, 0% used [0x16190000, 0x161900a0, 0x161a0000)
to space 64K, 0% used [0x161a0000, 0x161a0000, 0x161b0000)
tenured generation total 4096K, used 474K [0x16320000, 0x16720000, 0x180b0000)
the space 4096K, 11% used [0x16320000, 0x16396838, 0x16396a00, 0x16720000)
compacting perm gen total 12288K, used 4145K [0x180b0000, 0x18cb0000, 0x1c0b0000)
the space 12288K, 33% used [0x180b0000, 0x184bc6e0, 0x184bc800, 0x18cb0000)
No shared spaces configured.

Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
0x7c910000 - 0x7c9c9000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c905000 C:\WINDOWS\system32\kernel32.dll
0x77be0000 - 0x77c38000 C:\WINDOWS\system32\msvcrt.dll
0x7e390000 - 0x7e420000 C:\WINDOWS\system32\USER32.dll
0x77ef0000 - 0x77f38000 C:\WINDOWS\system32\GDI32.dll
0x77f40000 - 0x77fb6000 C:\WINDOWS\system32\SHLWAPI.dll
0x77da0000 - 0x77e4c000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e50000 - 0x77ee2000 C:\WINDOWS\system32\RPCRT4.dll
0x77fc0000 - 0x77fd1000 C:\WINDOWS\system32\Secur32.dll
0x7e210000 - 0x7e382000 C:\WINDOWS\system32\SHDOCVW.dll
0x779e0000 - 0x77a76000 C:\WINDOWS\system32\CRYPT32.dll
0x77a80000 - 0x77a92000 C:\WINDOWS\system32\MSASN1.dll
0x76610000 - 0x76694000 C:\WINDOWS\system32\CRYPTUI.dll
0x76be0000 - 0x76c0e000 C:\WINDOWS\system32\WINTRUST.dll
0x76c40000 - 0x76c68000 C:\WINDOWS\system32\IMAGEHLP.dll
0x770e0000 - 0x7716b000 C:\WINDOWS\system32\OLEAUT32.dll
0x774a0000 - 0x775dd000 C:\WINDOWS\system32\ole32.dll
0x6fee0000 - 0x6ff34000 C:\WINDOWS\system32\NETAPI32.dll
0x77aa0000 - 0x77b49000 C:\WINDOWS\system32\WININET.dll
0x76f10000 - 0x76f3d000 C:\WINDOWS\system32\WLDAP32.dll
0x77bd0000 - 0x77bd8000 C:\WINDOWS\system32\VERSION.dll
0x77390000 - 0x77493000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x7c9d0000 - 0x7d1f4000 C:\WINDOWS\system32\SHELL32.dll
0x58b50000 - 0x58bea000 C:\WINDOWS\system32\comctl32.dll
0x5b090000 - 0x5b0c8000 C:\WINDOWS\system32\uxtheme.dll
0x74690000 - 0x746db000 C:\WINDOWS\system32\MSCTF.dll
0x719f0000 - 0x71a07000 C:\WINDOWS\system32\WS2_32.dll
0x719e0000 - 0x719e8000 C:\WINDOWS\system32\WS2HELP.dll
0x74bf0000 - 0x74c1c000 C:\WINDOWS\system32\OLEACC.dll
0x76010000 - 0x76075000 C:\WINDOWS\system32\MSVCP60.dll
0x7c340000 - 0x7c396000 C:\WINDOWS\system32\MSVCR71.dll
0x76790000 - 0x767bd000 C:\WINDOWS\system32\Schannel.dll
0x76960000 - 0x76a15000 C:\WINDOWS\system32\USERENV.dll
0x75f10000 - 0x7600d000 C:\WINDOWS\system32\BROWSEUI.dll
0x20000000 - 0x20013000 C:\WINDOWS\system32\browselc.dll
0x77b50000 - 0x77b72000 C:\WINDOWS\system32\appHelp.dll
0x76f80000 - 0x76fff000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77000000 - 0x770d4000 C:\WINDOWS\system32\COMRes.dll
0x00ed0000 - 0x011aa000 C:\WINDOWS\system32\xpsp2res.dll
0x77210000 - 0x772c1000 C:\WINDOWS\system32\SXS.DLL
0x7df30000 - 0x7dfd3000 C:\WINDOWS\system32\urlmon.dll
0x778e0000 - 0x779d8000 C:\WINDOWS\system32\SETUPAPI.dll
0x020a0000 - 0x020b1000 C:\Program Files\Fichiers communs\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
0x78130000 - 0x781cb000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca\MSVCR80.dll
0x7c420000 - 0x7c4a7000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca\MSVCP80.dll
0x020d0000 - 0x020e0000 C:\Program Files\Fichiers communs\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
0x29500000 - 0x29567000 C:\Program Files\Fichiers communs\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
0x27500000 - 0x2761a000 C:\Program Files\Fichiers communs\Microsoft Shared\Windows Live\msidcrl40.dll
0x72220000 - 0x72225000 C:\WINDOWS\system32\SensApi.dll
0x76ba0000 - 0x76bab000 C:\WINDOWS\system32\PSAPI.DLL
0x02210000 - 0x02258000 C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
0x7d200000 - 0x7d4be000 C:\WINDOWS\system32\msi.dll
0x0ffd0000 - 0x0fff8000 C:\WINDOWS\system32\rsaenh.dll
0x02270000 - 0x0266b000 C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_6BC68FE03E7B66EC.dll
0x71a10000 - 0x71a1a000 C:\WINDOWS\system32\WSOCK32.dll
0x76320000 - 0x7633d000 C:\WINDOWS\system32\IMM32.dll
0x76310000 - 0x76315000 C:\WINDOWS\system32\MSIMG32.dll
0x76e90000 - 0x76ecc000 C:\WINDOWS\system32\RASAPI32.dll
0x76e40000 - 0x76e52000 C:\WINDOWS\system32\rasman.dll
0x76e60000 - 0x76e8f000 C:\WINDOWS\system32\TAPI32.dll
0x76e30000 - 0x76e3e000 C:\WINDOWS\system32\rtutils.dll
0x76ae0000 - 0x76b0f000 C:\WINDOWS\system32\WINMM.dll
0x4eb80000 - 0x4ed2b000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6001.22319_x-ww_f0b4c2df\gdiplus.dll
0x027c0000 - 0x02820000 C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_fr_0C51F9E1D600D10B.dll
0x02920000 - 0x029df000 C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
0x76d10000 - 0x76d29000 C:\WINDOWS\system32\IPHLPAPI.DLL
0x029f0000 - 0x02c67000 C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
0x6d440000 - 0x6d44c000 C:\Program Files\Java\jre6\bin\jp2ssv.dll
0x75ed0000 - 0x75ee3000 C:\WINDOWS\system32\cryptnet.dll
0x4d5e0000 - 0x4d638000 C:\WINDOWS\system32\WINHTTP.dll
0x748f0000 - 0x74a04000 C:\WINDOWS\System32\msxml3.dll
0x6dae0000 - 0x6daf2000 C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
0x71990000 - 0x719d0000 C:\WINDOWS\system32\mswsock.dll
0x62e40000 - 0x62e99000 C:\WINDOWS\system32\hnetcfg.dll
0x719d0000 - 0x719d8000 C:\WINDOWS\System32\wshtcpip.dll
0x03970000 - 0x039fe000 C:\WINDOWS\system32\shdoclc.dll
0x75d30000 - 0x75dc1000 C:\WINDOWS\system32\mlang.dll
0x77c40000 - 0x77c64000 C:\WINDOWS\system32\msv1_0.dll
0x76730000 - 0x7673c000 C:\WINDOWS\system32\cryptdll.dll
0x76f70000 - 0x76f76000 C:\WINDOWS\system32\rasadhlp.dll
0x76ed0000 - 0x76ef7000 C:\WINDOWS\system32\DNSAPI.dll
0x76f60000 - 0x76f68000 C:\WINDOWS\System32\winrnr.dll
0x16080000 - 0x160a5000 C:\Program Files\Bonjour\mdnsNSP.dll
0x7dbf0000 - 0x7dee7000 C:\WINDOWS\System32\mshtml.dll
0x74630000 - 0x74657000 C:\WINDOWS\System32\msls31.dll
0x75be0000 - 0x75c4f000 C:\WINDOWS\System32\jscript.dll
0x72c70000 - 0x72c79000 C:\WINDOWS\system32\wdmaud.drv
0x72c60000 - 0x72c68000 C:\WINDOWS\system32\msacm32.drv
0x77bb0000 - 0x77bc5000 C:\WINDOWS\system32\MSACM32.dll
0x77ba0000 - 0x77ba7000 C:\WINDOWS\system32\midimap.dll
0x6d8f0000 - 0x6d8fa000 C:\WINDOWS\System32\ddrawex.dll
0x736b0000 - 0x736f9000 C:\WINDOWS\System32\DDRAW.dll
0x73b10000 - 0x73b16000 C:\WINDOWS\System32\DCIMAN32.dll
0x6c270000 - 0x6c2a6000 C:\WINDOWS\System32\dxtrans.dll
0x76ac0000 - 0x76ad1000 C:\WINDOWS\System32\ATL.DLL
0x6c2b0000 - 0x6c30a000 C:\WINDOWS\System32\dxtmsft.dll
0x71ca0000 - 0x71cbc000 C:\WINDOWS\System32\actxprxy.dll
0x6d410000 - 0x6d42c000 C:\Program Files\Java\jre6\bin\jp2iexp.dll
0x05800000 - 0x05a8b000 C:\PROGRA~1\Java\jre6\bin\client\jvm.dll
0x66cc0000 - 0x66ccc000 C:\WINDOWS\system32\ImgUtil.dll
0x6d7b0000 - 0x6d7bc000 C:\PROGRA~1\Java\jre6\bin\verify.dll
0x6d330000 - 0x6d34f000 C:\PROGRA~1\Java\jre6\bin\java.dll
0x6d290000 - 0x6d298000 C:\PROGRA~1\Java\jre6\bin\hpi.dll
0x5e680000 - 0x5e68c000 C:\WINDOWS\System32\pngfilt.dll
0x6d7f0000 - 0x6d7ff000 C:\PROGRA~1\Java\jre6\bin\zip.dll
0x6d430000 - 0x6d436000 C:\Program Files\Java\jre6\bin\jp2native.dll
0x6d1d0000 - 0x6d1e3000 C:\Program Files\Java\jre6\bin\deploy.dll
0x06290000 - 0x062e6000 C:\Program Files\Java\jre6\bin\msvcr71.dll
0x6d610000 - 0x6d623000 C:\Program Files\Java\jre6\bin\net.dll
0x6d630000 - 0x6d639000 C:\Program Files\Java\jre6\bin\nio.dll
0x6d6b0000 - 0x6d6f3000 C:\Program Files\Java\jre6\bin\regutils.dll
0x6d000000 - 0x6d14a000 C:\Program Files\Java\jre6\bin\awt.dll
0x72f50000 - 0x72f76000 C:\WINDOWS\system32\WINSPOOL.DRV
0x761c0000 - 0x76231000 C:\WINDOWS\System32\mshtmled.dll

VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\jre6\lib\deploy.jar;C:\PROGRA~1\Java\jre6\lib\javaws.jar;C:\PROGRA~1\Java\jre6\lib\plugin.jar -Xmx32m -Djava.awt.headless=true -Dkernel.background.download=false -Dkernel.download.dialog=false -XX:MaxDirectMemorySize=64m
java_command: <unknown>
Launcher Type: generic

Environment Variables:
CLASSPATH=.;C:\Program Files\Java\jre6\lib\ext\QTJava.zip
PATH=C:\Program Files\Internet Explorer;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\ATI Technologies\ATI.ACE\;C:\Program Files\QuickTime\QTSystem\
USERNAME=Patrice
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 75 Stepping 2, AuthenticAMD



--------------- S Y S T E M ---------------

OS: Windows XP Build 2600 Service Pack 2

CPU:total 2 (2 cores per cpu, 1 threads per core) family 15 model 75 stepping 2, cmov, cx8, fxsr, mmx, sse, sse2, sse3, mmxext, 3dnow, 3dnowext

Memory: 4k page, physical 981484k(492856k free), swap 2369092k(1443904k free)

vm_info: Java HotSpot(TM) Client VM (14.2-b01) for windows-x86 JRE (1.6.0_16-b01), built on Jul 31 2009 11:26:58 by "java_re" with MS VC++ 7.1

time: Tue Oct 20 16:28:32 2009
elapsed time: 5515 seconds

Auriez-vous une idée pour résoudre ce problème et permettre le scan de se terminer correctement ?
A voir également:

4 réponses

Utilisateur anonyme
 
bonjour, j'ai bien une idée :

Configuration: Windows XP Internet Explorer 6.0


commence par essayer de mettre a jour internet explorer, la version 8 est disponible.
0
melgibson
 
En fait, avant d'installer IE version 8, j'ai désinstallé JAVA et réinstallé JAVA et tout esst rentré dans l'ordre. Néanmoins, je vais suivre vos conseils et installer IE8
0
Utilisateur anonyme
 
Ha ben, nan, c'était la prochaine étape, tu me met au chômage technique la!! lol
tiens nous au courant du resultat du scan en ligne ;-)
0
melgibson
 
Désolée pour ma réponse tardive, mais le scan en ligne a bien fonctionné et je n'ai pas de soucis sur mon PC.
Désolée de t'avoir mis au chômage technique...
J'aurais peut-être besoin d'aide ultérieurement, qui sait ???
0
Utilisateur anonyme
 
bonjour, aucuns soucis, je plaisantais, l'essentielle est que ton problème sois réglé du manière ou d'une autre !! ;-))

normalement en installant explorer 8 via windows updates tu aurais obtenu la MÂJ pour java, pense donc a toujours effectuer les MÂJ de ton système d'exploitation.


regarde ici ce petit logiciel peu te rendre bien des services afin de mettre a jours tes programmes.
tu trouveras aussi sur ce lien un tutoriel afin de t'aider a utiliser le logiciel update checker

https://www.commentcamarche.net/telecharger/utilitaires/9771-filehippo-app-manager/

n'hésite pas a venir me relancer sur ce poste si tu as des soucis ou questions, je te souhaite un bon surf. ;-))
0