Steam gros PROBLEME Aider pas pressé

Bonjour,
jai un gros problème steam,depuis la perte de mon compte(paas hacker ni voler juste perdu mon mdp)jai envoyer un mail a steam,jai eu ma réponse,jai traduit leur texte et ils me disent ça:Dear Steam user (account name: XXX), This is an automated message generated by Steam account administration to help you reset your Steam password. Please enter the following code into the 'Verification Code' field of the 'Forgotten Password' dialog. (Enter the code exactly as written. You can use copy/paste operations to enter the code): XXXXX Please also enter the *answer* to the following question into the 'Secret Answer' field of the same dialog: What city were you born in? IMPORTANT: Please do not reply to this message to attempt to reset your password -- that won't work. You must enter the above information into the Steam application. Signed, The Steam Support TeamTo contact us, send email to email@support.steampowered.com ==============This notification has been sent to the e-mail address you provided when you created your Steam account. For information on Valve's privacy policy, please visit https://store.steampowered.com/privacy_agreement
jai tout compris mais,ou ce trouve cette boite de dialogue avec forgetten password???aider moi c trop important!!!!:'(