sims 3 my drive does not detect the disc Solved

Question

Hello,I have a problem, I bought the collector's edition of The Sims 3.I install it, it confirms the installation, and when I try to launch the game, it tells me authentication failure of the disk, no disk found, please insert The Sims 3 disk even though I have the real game.Thank you for answering my question.I am on XP, I browse with Firefox.I was told that I need to update my drive's drivers but I don't know how to do that.

yamax84 · Accepted Answer

Hi everyone, first of all, thank you to all those who were kind enough to write, thanks to you I was able to solve this problem.

I received the message "disk authentication failed"

And I fixed the issue by updating my DVD drive, so for those who want to do the same and feel a bit lost, go to "Start / Control Panel / System / Hardware / Device Manager / then try to find the name of your DVD drive or just go to "This PC" and "right click" on your drive, then "Properties" from there you should find the name of your drive under "Hardware" After that note down the name of the drive and go look for an update on "Google"

And don't forget to confirm your game registration when you receive an email from EA.
I also registered on the "Download Manager," I don't know if that played a role but in any case after all these maneuvers and a restart, the game worked.
Hopefully it lasts!

PS: My PC is over 2 years old, so it's probably an issue with the drive, after all they managed to fit the entire game on a single DVD even though it's not a Blu-ray.. that's probably the cause of the problem..

lenchou · Answer

arghhhhhh me too.... it does the same.... does anyone know why???  thanks in advance!

dyana1313 · Answer

I have exactly the same problem!!! Who has a solution?!

demoniakangel · Answer

Same problem on MAC

Destrio5 · Answer

Hello,  --> http://www.les-sims3.fr/forum/t278-%5BAide%5D-those-who-can't-read-the-DVD.html

boillot · Answer

I just tested it, it doesn't change anything.

drazzzz · Answer

In any case, the problem doesn't come from the disk because there is a disk authentication failure on my laptop, but the game works on my other computer. However, I would also like to know what this problem is that everyone is encountering :(

luckysoda · Answer

I have the same issue!

I sent an email to customer service who advised me to update my reader and disable my virtual drive.
I followed their advice but it didn't solve the problem.

I then tried to launch the game using my virtual drive (daemon tool) and an image of the CD.
To my surprise, I was able to launch the game but my joy was short-lived.
Indeed, after loading the game, I received an error message "authentication problem" and it kicked me out of the game. So back to square one!

If anyone has another idea?? or a link to suggest for finding a working no cd crack... I'm interested.

dyana1313 · Answer

In any case, one thing is certain, the authentication problem apparently comes from the laptops... So the issue must still be related to the disk if several of us are experiencing the same problem..
Because my game works very well on a regular desktop computer!
Thank you for providing us with a solution so we can play on our laptops!!!!!!!!!!!!

pookii-mac · Answer

There are two alternatives: you can complain to the creators so that they fix the problem, hoping that your non-working game will be exchanged for one that works.

Or you can find it available for free download online... BUT IT'S ILLEGAL!!

dyana1313 · Answer

Thank you virginy280586 for this solution, but I don't know much about computers and I didn't understand anything you said there!! LOL!!!
Could you please give a clearer explanation? It would really be great because I would love to be able to play from my phone.

Thanks in advance.

dyana1313 · Answer

It's good, I got it!! I've already started the download from EA Download Manager! It's gonna be long, but if it's a solution to be able to play it from my laptop, that's fine by me!! I'll let you know if it works!

dyana1313 · Answer

Thank you very much!!!  It works!!!

luckysoda · Answer

Can you explain exactly how you did it?

I installed the download manager. I then went to the activated tab but it tells me that my product code is already in use. How did you proceed in your case? Did you originally have the Sims version on DVD-ROM?

I also called the hotline... But they really treat us like idiots...
They told me that they wouldn't help me since I have a laptop. He outright told me that I needed to buy a desktop computer to play! Of course! At €60 for the game, I am definitely going to add €1000 for a computer.

EA games... don't ask for anything and you'll be served!

Sorry, I'm a bit on edge! If you can explain how you did it, I would be grateful.

dyana1313 · Answer

So, I had downloaded the game + EA Download Manager. What wasn't working was the disk identification. So I uninstalled Sims 3 and started EA Download Manager. You need to sign up with them, and for that, you have to go to activation and create a profile. Then, a new tab opens with your email address, and it offers you to download the game from there. You download it, install it, and there you go, the game works! You don't even need to put the disk in the drive. It works without it.
I hope my explanation helped you, and if not, I’ll gladly give you more information to assist you.

No worries about being on edge, I completely understand. A hotline is supposed to be there to help you and not to treat you like fools...

Good luck!

Evasion · Answer

In my opinion, this is because you have already registered your game previously on EA... In that case, it would be normal for it to get stuck at that point. But it seems strange to me... Normally, this downloadable version was created for those who have lost their CD, so in theory, they should have been able to register it on EA before...

nanette011 · Answer

Normally, you entered an address and a password beforehand, so go to login, enter your password and your address, and if you already uninstalled The Sims 3, you just need to click on the little arrow on the side.

tintin · Answer

same problem encountered but on laptop with Vista Home Edition solution: uninstall the InCD module from Nero once this module is uninstalled, the disk is accessible via launchersims3

ugo40 · Answer

Hi everyone, I had the same problem, after installing the game my drive didn't recognize the CD, so I uninstalled Nero and it worked! Thank you so much Tintin, I'm super happy, I hope it works for you too.

littlechou · Answer

I uninstalled Nero and it still doesn’t work!  Heeeellpp!!!

daluise · Answer

FOR DYANA,  the idea seems very good, for all the desperate people like me, I have already uninstalled everything and it still doesn't work.  I created an account on EA, but how did you manage to download the game afterward???

dalouise · Answer

To those who succeeded, please how did you download???

PsMAgic68 · Answer

Hello, I have exactly the same problem, and like many people, I called customer service; like everyone else, they gave me more problems than solutions, so I followed the instructions from dyana1313, and it works great, thanks! Moreover, we can store the downloaded files; they are in the default folder "CProgramData\Electronic Arts\EADM\cache"  Have fun, everyone!

juju29 · Answer

I also have a problem when I insert the CD; it tells me to wait and then says "Insert the CD into drive E:" And it only does this with The Sims (3)! I have Windows Home if that helps Please respond quickly?!

anaiis · Answer

I know why the CD doesn't work. The same thing happened to me, my dad, who is a computer expert, explained to me that there are two versions of XP there is the Home edition that doesn't work and the Professional edition that works I don't know the difference, but the CD does!! Do it, you'll see, it's definitely going to work. You need someone, if you're not familiar with it, like a computer expert, to reformat your whole computer. Make sure to back up all your data or you'll lose it It definitely works Kisses to everyone

maximus00 · Answer

So I have a regular computer, I have XP Pro Pack 2, the PC runs fine, but when I want to start it, it says please insert the CD into the drive, it doesn't recognize it. So I will try the method mentioned in this forum, and if it works, I will explain everything to you step by step...

maximus00 · Answer

So I just tried the method you use to bypass EADM for those who have already activated The Sims 3 on the official site like me, this method won't work, this code has already been submitted and used, here’s the message that we get. I also updated my Nvidia 9500 GT graphics card, still nothing. I saw on another forum that you have to use the no CD patch and then it works because there are no more problems with the drive, or I’m also going to try updating my drive and we’ll see the result…

Naathann · Answer

Hi, do you have a solution? Because I have a laptop with Vista Pack 2, but The Sims won't work.  If you have a solution, I would be grateful.

luckysoda · Answer

Hello everyone!  Since my last post, my situation hasn't changed. I've tried everything that's written on this forum (and others) but to no avail. So I'm currently playing on a PC that I borrowed from a friend.  But I haven't lost hope of getting this game to work on my PC one day. I'm now looking for a no CD crack. I know it's illegal, but that's the only thing that can make my legal game work! I'll let you know if I find a "real" one that works. So far, all the ones I've downloaded are casino games...  If anyone has found one that works, please let me know.

Orely_daf · Answer

Hello, I bought The Sims 3 a few days ago and I had the same issue as you! Thanks for your explanations because they helped me download the game! I had a hard time figuring out where to find "EA download manager," so it’s in Start, all programs, Electronic Arts, and there I found it! Good luck to everyone who has this problem, it's still unfair that they sell games knowing full well they will cause issues! Another money-making scheme! Arrgggg

dylandu92 · Answer

# I have another problem. I installed the game via Download Manager, but then it tells me that there was a problem connecting to the license server. Check your connection and try again in a moment. I don't understand; please help me.

Anaiis · Answer

Hello everyone, I previously told you that you need XP Pro and not Home Edition to play, but I forgot to mention that you shouldn't use a download manager because it messes everything up. I'm sorry I didn't tell you this earlier. Good luck and contact me if you have any more problems. I will ask my dad who knows.

amanda_13 · Answer

Hello everyone, I've followed all the issues that seem to be mine as well. After installation, it mentions that it doesn’t see a disc in the drive, etc. I went back to the store to check if my laptop had a problem or if the software was defective. After a brief check, we found that the processor of my laptop is 1.655 GHz but the disk requires 2.0 GHz. Subsequently, I installed the disk on a fixed base of 2.03 GHz and the Sims 3 disk installed perfectly on the first try, furthermore it asked me to install EA Manager and everything went smoothly. In conclusion, check the power of your computer according to the required power on the back of your CD/DVD. See you soon!

benji_aa2 · Answer

Here is the translation of your text:

"Here, I have the same problem. My desktop computer reads the game and everything is fine, but my laptop doesn't recognize it. When I go to the EA Downloads Manager to download it to my account, the page is gray and there are no games. So I activated it, and it tells me the key is already activated. I don't know what to do anymore."

Destrio5 · Answer

Contact technical support: https://www.ea.com/fr-fr

Evamylee · Answer

Hi! I have another solution for those who have already submitted their disc code to the EA Download Manager or on their site. Install Game Jackal Pro. This software keeps a copy of your game on your computer, so you won’t have to insert the CD a dozen times before it works, and you won’t have to insert it at all. It’s true that this solution isn’t cheap; the software costs $250 on its own. However, you can do like me and just download the demo. At least it gives you a month of relief and it’s extremely effective.

missdidie · Answer

Thank you all! I had the same problem as you, and thanks to your responses, the game The Sims 3 is downloading now!!!

silver · Answer

I don't know if this has already been answered, but I had the same problem as you: when I went to the Sims 3 launcher and tried to play the game, it sent me a message saying that no CD was inserted, while when I went to my computer, the Sims 3 CD was indeed in there. So I read a lot of threads but couldn't find any solutions, and I had no desire to update anything on my computer or change it. Fortunately, during the game installation, I had accepted to install with EA DOWNLOAD MANAGER. So when I launched the LAUNCHER, it asked me for an update the first time... it still didn't work. Then I was asked for a second update, and when I tried after that, IT WORKED :D :D :D !!!!!! In fact, my game wasn't up to date: it wasn't the correct version -_-' Anyway, I don't know if this will help you, but I wanted to post it just in case :)

pauline · Answer

Check that your computer has a compatible graphics card because I had the same problem and it was that, or (I doubt it since you were able to install it) maybe because your computer doesn't have a DVD drive. Also, check the necessary specifications on the back of the game box; they might indicate the problems related to the game's malfunction.

spike74 · Answer

So I see that several people are in trouble due to the virtual purchase of an add-on for The Sims 3. After 10 minutes on the phone with EA Games support, the answer is quite silly (sorry for the term). For those with Windows 7 or Vista, Bill Gates had the bright idea of incorporating a virtual drive into these new Windows, which means that when you start your game, it detects your virtual CD drive and considers it a pirated game. To remedy this, go to Microsoft support and type "disable virtual drive" and you're good to go.   Now for those with Windows XP, note that iTunes, Nero, etc. are also virtual drives, so to fix this, disable all virtual drives. I hope you find happiness in my little tutorial.   Best regards, Spike 74

ANNNNNNEESOO · Answer

THANK YOU SO MUCH FOR FIXING MY SIMS :)

Bruna · Answer

Hello! So I wanted to install The Sims 3 Late Night, but my drive doesn't detect the CD!!! ... So I tried with the EA Download Manager: I managed to download it, but at the moment of installation... nothing... just a black box that appears and disappears right away... Please help me!!! ='(

Soso · Answer

Well, I struggled like everyone else, but anyway, the main thing is that I finally found a "concrete" solution (finally) here is the link  https://activate.ea.com/  You just have to enter the game code and FINALLY Origin should detect the game purchased in-store and then, well, download etc.  There you go!

Bidou626 · Answer

But actually, my problem is the same as yours, except that instead of having a download manager, I have Origin installed instead, and I wanted to know if it's the same thing? If so, what solution is there to fix the disk authentication issue?

Lolipop · Answer

Hello, I have a Mac and I've been playing The Sims 3 Pets for quite some time. However, the day before yesterday when I tried to play, it said "We cannot verify that your disc is a valid copy of The Sims 3 Pets and stuff. Please contact customer service." I tried again yesterday and it worked, but today it’s happening again! Is there a solution? Will contacting customer service help me with anything? Thanks in advance.

LeGacondu61 · Answer

Was the game pre-owned?

sakayawa · Answer

Hello,  I downloaded The Sims 3 Pets on PC and it installed perfectly, but as soon as I launch it, where I have to choose the city, it tells me that it cannot verify the disc and that I need to contact customer service  but I didn't buy the game, what should I do??  Please help me :')   Thank you in advance <3

Sims 3 my drive does not detect the disc

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