Migration de club-internet vers SFR
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dmgb34
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zily -
zily -
Hello,
A subscriber for a few years to Club-Internet (partial unbundling) and satisfied with their services, I can no longer connect to the Internet since Saturday. After numerous phone calls to customer support that disconnects without warning after 20 minutes of communication, I learn that my connection issue is due to Club-Internet shutting down and migrating to SFR.
Today I found out that a new ADSL + TV modem (I don't want TV) will be sent to me by mail by the end of the week (which I highly doubt).
In short, by the end of the week, I am supposed to be contacted for an appointment to receive the new equipment.
I want to clarify that until now, Club-Internet has not informed me either by postal mail or email about this migration.
Who has experienced this type of migration? How did it go? Did the price of the subscription change?
I am curious to know all experiences, good or bad.
Thank you for your responses
A subscriber for a few years to Club-Internet (partial unbundling) and satisfied with their services, I can no longer connect to the Internet since Saturday. After numerous phone calls to customer support that disconnects without warning after 20 minutes of communication, I learn that my connection issue is due to Club-Internet shutting down and migrating to SFR.
Today I found out that a new ADSL + TV modem (I don't want TV) will be sent to me by mail by the end of the week (which I highly doubt).
In short, by the end of the week, I am supposed to be contacted for an appointment to receive the new equipment.
I want to clarify that until now, Club-Internet has not informed me either by postal mail or email about this migration.
Who has experienced this type of migration? How did it go? Did the price of the subscription change?
I am curious to know all experiences, good or bad.
Thank you for your responses
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I've had the same problem since Sunday, and I'm being passed around from SFR to Club-internet with incompetent people or, at best, overwhelmed ones (or, at worst, those who hang up on me: Club-internet sales service!). The problem is that all these hotlines do not allow access to any manager, and we are actually dealing with subcontractors, often based outside of France.
The only solution: alert consumer associations and also try to find direct lines in France with what remains of Club-internet or SFR to make a complaint.
The only solution: alert consumer associations and also try to find direct lines in France with what remains of Club-internet or SFR to make a complaint.
Hello,
subscribed to Club-internet for maybe 8 years (or more!?) and having hardly ever had any problems with them, I wonder where we're going today!
We went from Club Internet to Neuf without too many issues, and a few months later here we go again, moving to SFR and it’s a complete mess!!
No possibility to check voicemail messages, requests for credentials don’t come back to my old email box, it’s a total disaster.
You have to check emails at Neuf, and voicemail messages (phone) at SFR! Convenient, right!!? (if only it worked!)
Honestly, I can't take it anymore. And what if the messages in my voicemail were extremely urgent!!??
I’m fed up with the Club-Internet/SFR migration!
subscribed to Club-internet for maybe 8 years (or more!?) and having hardly ever had any problems with them, I wonder where we're going today!
We went from Club Internet to Neuf without too many issues, and a few months later here we go again, moving to SFR and it’s a complete mess!!
No possibility to check voicemail messages, requests for credentials don’t come back to my old email box, it’s a total disaster.
You have to check emails at Neuf, and voicemail messages (phone) at SFR! Convenient, right!!? (if only it worked!)
Honestly, I can't take it anymore. And what if the messages in my voicemail were extremely urgent!!??
I’m fed up with the Club-Internet/SFR migration!
I have been in this situation since yesterday. Nothing works anymore. "In the process of migration," according to the hotline. A maximum of three days of downtime. I'm waiting to see, and I will cancel within 15 days because I can't stand these "terrorist" methods.
I am in a similar situation except that I have no information at all! I haven't had internet or a phone since Friday, whereas before that, for already 10 days, I had slow speeds and interference on my line!
I spent the whole weekend calling 1077 and ended up with people who understand nothing!!! I even became almost aggressive; I work a lot from home and suddenly find myself with no prior information, no CI, and no SFR*
I would like to know how to get compensation for my calls and this inconvenience
I find this completely anti-commercial and my problem is still not resolved.
I spent the whole weekend calling 1077 and ended up with people who understand nothing!!! I even became almost aggressive; I work a lot from home and suddenly find myself with no prior information, no CI, and no SFR*
I would like to know how to get compensation for my calls and this inconvenience
I find this completely anti-commercial and my problem is still not resolved.
Hello again,
the series "migration from télé2 to sfr" continues.... soon to be a saga with seasons like on TV..
All this to say that last night I was contacted by the telecommunications service (super hot-liners) from sfr... on my landline, yes, I forgot to mention that the only incoming calls I could receive were from them for some reason? The phone lines of sfr are impenetrable... I found myself doing more tests: plugging in, unplugging, changing phones..... and so on to conclude that a modem change would be beneficial!!!!! For your information, it has been ordered since February 7th!!! Welcome to coordination at sfr...
A commercial gesture would be possible, two months of free subscription? I will confirm in due time.
And to add another line, the June bill has been issued and sent (two months of subscription)
Now I'm wondering: am I the only one in this situation?
Have a good day everyone@++
the series "migration from télé2 to sfr" continues.... soon to be a saga with seasons like on TV..
All this to say that last night I was contacted by the telecommunications service (super hot-liners) from sfr... on my landline, yes, I forgot to mention that the only incoming calls I could receive were from them for some reason? The phone lines of sfr are impenetrable... I found myself doing more tests: plugging in, unplugging, changing phones..... and so on to conclude that a modem change would be beneficial!!!!! For your information, it has been ordered since February 7th!!! Welcome to coordination at sfr...
A commercial gesture would be possible, two months of free subscription? I will confirm in due time.
And to add another line, the June bill has been issued and sent (two months of subscription)
Now I'm wondering: am I the only one in this situation?
Have a good day everyone@++
Hello,
Same for me... Since the end of May 2009, there have been many outages, and for the past week, I haven't been able to connect at all... SFR's customer service also assures me that this is due to the migration from Club Internet to SFR... But when I ask the question: how long will this last?, I get no answer... This is unacceptable... I think I'm going to request compensation because this is really not normal...
Same for me... Since the end of May 2009, there have been many outages, and for the past week, I haven't been able to connect at all... SFR's customer service also assures me that this is due to the migration from Club Internet to SFR... But when I ask the question: how long will this last?, I get no answer... This is unacceptable... I think I'm going to request compensation because this is really not normal...
Hello,
for the past two weeks, my internet connection has been slow, even very slow (below 20Ko/s). I've tried everything: reinstalling the CI box, resetting, reconfiguring. This morning I received a call from SFR to see if I was satisfied with the migration... :) Of course, I took the opportunity to inform them of the issues caused by it. After 40 minutes of conversation, no more, no less, multiple tests, and an obvious lack of understanding from my interlocutor, he was forced to offer me a modem exchange. Out of despair, I accepted, but honestly, I don't think it will make much difference. I am therefore expecting this new modem within 48 hours, and I will keep you updated on the results.
If this does not solve the problem, it will be high time to cancel my contract. However, I have read on several forums that SFR charges 45€ in cancellation fees. Do you have any advice on how to avoid these fees and even obtain rightful compensation for the inconveniences caused by this migration?
Thank you.
for the past two weeks, my internet connection has been slow, even very slow (below 20Ko/s). I've tried everything: reinstalling the CI box, resetting, reconfiguring. This morning I received a call from SFR to see if I was satisfied with the migration... :) Of course, I took the opportunity to inform them of the issues caused by it. After 40 minutes of conversation, no more, no less, multiple tests, and an obvious lack of understanding from my interlocutor, he was forced to offer me a modem exchange. Out of despair, I accepted, but honestly, I don't think it will make much difference. I am therefore expecting this new modem within 48 hours, and I will keep you updated on the results.
If this does not solve the problem, it will be high time to cancel my contract. However, I have read on several forums that SFR charges 45€ in cancellation fees. Do you have any advice on how to avoid these fees and even obtain rightful compensation for the inconveniences caused by this migration?
Thank you.
Subscriber to Club Internet, I have just received a letter from SFR informing me that my "ADSL line" is changing following the takeover of CI by SFR.
As a result, my old modem will no longer be compatible and they will send me a new one by COLISSIMO.
But...
- My current modem is a personal modem (a Netgear) compatible with ADSL 2+, so I don't see how they can know that it won't be compatible (since they don't know what model I have). I have never used a CI or Neuf modem.
- I therefore do not pay a modem rental fee to former CI, former Neuf. Is this modem that I am supposed to receive charged? Will SFR bill me for it?
- My current ADSL subscription is the mini (just ADSL, no phone or television). It only costs me €15 per month. Will the price of this subscription change (especially if they impose a new modem on me, probably a box)?
In this letter, the modification of the line will take place on September 18, on which date I will no longer have internet if I do not set up the new modem.
To be continued...
As a result, my old modem will no longer be compatible and they will send me a new one by COLISSIMO.
But...
- My current modem is a personal modem (a Netgear) compatible with ADSL 2+, so I don't see how they can know that it won't be compatible (since they don't know what model I have). I have never used a CI or Neuf modem.
- I therefore do not pay a modem rental fee to former CI, former Neuf. Is this modem that I am supposed to receive charged? Will SFR bill me for it?
- My current ADSL subscription is the mini (just ADSL, no phone or television). It only costs me €15 per month. Will the price of this subscription change (especially if they impose a new modem on me, probably a box)?
In this letter, the modification of the line will take place on September 18, on which date I will no longer have internet if I do not set up the new modem.
To be continued...
Received the same letter... AND the same response when calling the number. Halfway through the conversation, they hinted that they send the modem automatically to try to get us to change our subscription. Receiving the modem = acceptance of the new subscription!!!
And it's off to the letter with registered mail, threats, etc... + a copy of Que Choisir
The usual routine :-)
And it's off to the letter with registered mail, threats, etc... + a copy of Que Choisir
The usual routine :-)
In principle, any ADSL modem should work with SFR. The provision of the modem is free. SFR cannot sell an internet connection without the necessary free equipment to use it. They want to impose their NeufBox model in order to later offer all the associated services. Paid services, of course. I was with Club Internet as well, and I kept my modem, which works perfectly. This is not always the case with the line.
So, following my adventures....still no connection, no phone
that's not true, you won't go 3 DAYS without your connection, I've been in this situation for 15 days!!!!
I haven't had any competent representatives who didn't even open a file for my problem until Wednesday, which means I didn't even get the 3G key that was supposed to be lent to me after a 48-hour disconnection, I've been without internet and phone for 15 days
the hotline is outside of France, they are not technicians, they are incompetent!!!!
I too am going to cancel because my patience has run out!!!
that's not true, you won't go 3 DAYS without your connection, I've been in this situation for 15 days!!!!
I haven't had any competent representatives who didn't even open a file for my problem until Wednesday, which means I didn't even get the 3G key that was supposed to be lent to me after a 48-hour disconnection, I've been without internet and phone for 15 days
the hotline is outside of France, they are not technicians, they are incompetent!!!!
I too am going to cancel because my patience has run out!!!
Hello everyone,
The same thing happened to me when I contacted 1077 after 20 minutes of conversation with the technician who told me to call the sales department, which told me to write a letter. I've been a subscriber to Club Internet since 2006, and my line and ADSL have been cut off since yesterday. I called 0892399000, which told me to call 0892011000, which in turn told me to call 1177, and there was no one qualified there. I had 25 minutes of call time on my mobile.
The same thing happened to me when I contacted 1077 after 20 minutes of conversation with the technician who told me to call the sales department, which told me to write a letter. I've been a subscriber to Club Internet since 2006, and my line and ADSL have been cut off since yesterday. I called 0892399000, which told me to call 0892011000, which in turn told me to call 1177, and there was no one qualified there. I had 25 minutes of call time on my mobile.
Hello everyone,
The customer service representative I spoke with at 1077 assured me that the migration would be effective on June 29, but it wasn’t!!! I went to an SFr store and the customer service agent told me to call 1077... In short, I'm being jerked around, this is unacceptable!
The customer service representative I spoke with at 1077 assured me that the migration would be effective on June 29, but it wasn’t!!! I went to an SFr store and the customer service agent told me to call 1077... In short, I'm being jerked around, this is unacceptable!
Hi everyone,
same problem, they migrated Club Internet, which was working fine, to SFR without warning, I lost all my contacts and personal email addresses, how can we recover the email addresses from Club Internet to SFR, thank you for your help, I had to create a new email account, I on the other hand, everything works phone, internet but no more Club Internet email address, and I don’t know how to recover and do the migration, actually, you have to manage on your own because I no longer call the hotline, they don’t know ANYTHING and we waste time and energy
We are being held hostage.
same problem, they migrated Club Internet, which was working fine, to SFR without warning, I lost all my contacts and personal email addresses, how can we recover the email addresses from Club Internet to SFR, thank you for your help, I had to create a new email account, I on the other hand, everything works phone, internet but no more Club Internet email address, and I don’t know how to recover and do the migration, actually, you have to manage on your own because I no longer call the hotline, they don’t know ANYTHING and we waste time and energy
We are being held hostage.
Hello everyone,
I have exactly the same problem as you since yesterday afternoon!!!
It happened all of a sudden, while my modem has never failed since I’ve been with Club Internet since 2006...
But yesterday afternoon, while I was in front of my computer, I waited for my modem to make a 'click', the alarm light came on for 2 seconds, then the modem restarted and there, the phone light stays on even though it normally only lights up when I'm on the phone (which wasn't the case), and the service light which usually stays on, now it's blinking...
So since then I have no dial tone on my phone even though I really need it for my job and the internet works intermittently... it’s really a pain!!!!
If only someone would tell me when everything will return to normal, but no one knows, all incompetent, I’m fed up, in the meantime I’m paying but nothing works, we’re all being taken for fools by these idiots, what to do!!!!
I’ve had enough.
I have exactly the same problem as you since yesterday afternoon!!!
It happened all of a sudden, while my modem has never failed since I’ve been with Club Internet since 2006...
But yesterday afternoon, while I was in front of my computer, I waited for my modem to make a 'click', the alarm light came on for 2 seconds, then the modem restarted and there, the phone light stays on even though it normally only lights up when I'm on the phone (which wasn't the case), and the service light which usually stays on, now it's blinking...
So since then I have no dial tone on my phone even though I really need it for my job and the internet works intermittently... it’s really a pain!!!!
If only someone would tell me when everything will return to normal, but no one knows, all incompetent, I’m fed up, in the meantime I’m paying but nothing works, we’re all being taken for fools by these idiots, what to do!!!!
I’ve had enough.
Until today, the problem is still not resolved, it seems that we are the cash cows of these operators when we call 1077, it’s shameful especially since SFR is excessively advertising to new subscribers for TV while their old customers, I say their customers because if they purchased club-internet, the customers are included... They should have at least a minimum of respect and not treat us like dirt, below is the excerpt from my email exchanges with customer service (I am logging in from the office)
Don't you understand French or what!!!! You tell me to call 0805050000 while I told you in my previous message and repeat in this one that this number does not work !!!!!!!!!! I’m told to call 1077 and SFR advisors tell me to wait for the migration???????? I even went to an SFR store but I was sent packing... The website
http://www.clubpuissancesfr.fr/ does not recognize my club internet credentials
I have had no internet and phone access since June 23, nearly 15 days now!!!!
----Original message----
Date: Tue, 7 Jul 2009 17:09:32 +0200 (CEST)
From: Club Internet Customer Service
To: zily
Subject: Your request number: [3387885-1246286381]
boundary="----=_Part_1708_20162479.1246979372708"
Hello,
File number [3387885-1246286381] being handled by Alisée:
We have received your request regarding the functioning of your services.
We completely understand your situation.
However, we would like to remind you that your current Club Internet offer is in the process of being migrated to SFR.
This transfer may interrupt access to your services.
That is why we are asking for your patience.
Finally, for more details on the migration process at SFR and on the functioning of your services as well as on your identifiers, we advise you to try to contact the Customer Service of Club Internet again by phone at 0805 050 000 7H-22H (9d/7), free from a landline.
You wrote to us:
Flashmail The number 0 805 050 000 does not work!!!!!!! The answering machine tells us to call 1077 and after more than 30 minutes of conversation from one advisor to another, I’m told to call 0 805 050 000, a vicious circle that drives us crazy...
It’s been 10 days since I have had neither internet nor phone while the green ADSL light is on, at least restore my connection!!!!!!!
I am trying to enter my club-internet credentials on the website http://www.clubpuissancesfr.fr/ without success!!!!
At least restore my internet and phone connection
----Original message----
Date: Wed, 1 Jul 2009 15:25:53 +0200 (CEST)
From: Club Internet Customer Service
To: zily
Subject: Your request number: [3387885-1246286381]
boundary="----=_Part_1063_22383970.1246454753455"
Hello,
File number [3387885-1246286381] being handled by Alisée:
We have received your request regarding the merger between Club Internet and SFR and your subscription.
We inform you, first of all, that as part of the merger between Club Internet and SFR, these two operators have decided to evolve the name of their offers, the contractual documents, the services, the assistance and your customer space.
Moreover, Club Internet subscriptions are in the process of being migrated to SFR. The same goes for your current Club Internet offer.
Therefore, you will soon be an SFR customer.
That is why we are asking for your patience.
For more information on the migration process at SFR and on the functioning of your services as well as on your identifiers, we advise you to contact the Customer Service of Club Internet by phone at 0805 050 000 7H-22H (9d/7), free from a landline.
You wrote to us:
!Login: XXXXXX
!Customer number: 2227808
!Email: XXXX@club-internet.fr
!Postal code: XXXXX
!Phone: XXXXXXXXX
Qualification of the request
!Category of the request: commercial
!Subcategory: other subscription question
General information
!Offer: VoIP
!Service: e-services
!Option: internet connection migration to SFR null
!Comments: For 5 days I have had no ADSL connection (internet phone). I called 0805.... which referred me to the SFR assistance service. I called for more than 20 minutes (25 euros of Orange credits) several times and was sent packing being told to call 0805... This is a manifest lack of professionalism because on the SFR space dedicated to the migration of Club Internet accounts to SFR, the club internet identifiers are not recognized
Access your Subscriber Space for free and 24/7 http://espaceabonnes.club-internet.fr:
- The My Account section: Manage your account, discover all our new offers, our options, our exclusive services.
- The assistance section evolves! Discover your new interactive online assistance space certified by customer service accessible for free and 24/7. A technical or commercial question, choose your user profile novice or confirmed, and let yourself be guided: http://assistance.club-internet.fr
Best regards,
Your Neuf Customer Service.
http://espaceabonnes.club-internet.fr
CLUB INTERNET: www.club-internet.fr
Your Customer Service is at your service for any information at 0 892 01 1000 (0.34 EUR/min), from 9am to 10pm, 7 days a week, and at your disposal at:
https://actus.sfr.fr
Don't you understand French or what!!!! You tell me to call 0805050000 while I told you in my previous message and repeat in this one that this number does not work !!!!!!!!!! I’m told to call 1077 and SFR advisors tell me to wait for the migration???????? I even went to an SFR store but I was sent packing... The website
http://www.clubpuissancesfr.fr/ does not recognize my club internet credentials
I have had no internet and phone access since June 23, nearly 15 days now!!!!
----Original message----
Date: Tue, 7 Jul 2009 17:09:32 +0200 (CEST)
From: Club Internet Customer Service
To: zily
Subject: Your request number: [3387885-1246286381]
boundary="----=_Part_1708_20162479.1246979372708"
Hello,
File number [3387885-1246286381] being handled by Alisée:
We have received your request regarding the functioning of your services.
We completely understand your situation.
However, we would like to remind you that your current Club Internet offer is in the process of being migrated to SFR.
This transfer may interrupt access to your services.
That is why we are asking for your patience.
Finally, for more details on the migration process at SFR and on the functioning of your services as well as on your identifiers, we advise you to try to contact the Customer Service of Club Internet again by phone at 0805 050 000 7H-22H (9d/7), free from a landline.
You wrote to us:
Flashmail The number 0 805 050 000 does not work!!!!!!! The answering machine tells us to call 1077 and after more than 30 minutes of conversation from one advisor to another, I’m told to call 0 805 050 000, a vicious circle that drives us crazy...
It’s been 10 days since I have had neither internet nor phone while the green ADSL light is on, at least restore my connection!!!!!!!
I am trying to enter my club-internet credentials on the website http://www.clubpuissancesfr.fr/ without success!!!!
At least restore my internet and phone connection
----Original message----
Date: Wed, 1 Jul 2009 15:25:53 +0200 (CEST)
From: Club Internet Customer Service
To: zily
Subject: Your request number: [3387885-1246286381]
boundary="----=_Part_1063_22383970.1246454753455"
Hello,
File number [3387885-1246286381] being handled by Alisée:
We have received your request regarding the merger between Club Internet and SFR and your subscription.
We inform you, first of all, that as part of the merger between Club Internet and SFR, these two operators have decided to evolve the name of their offers, the contractual documents, the services, the assistance and your customer space.
Moreover, Club Internet subscriptions are in the process of being migrated to SFR. The same goes for your current Club Internet offer.
Therefore, you will soon be an SFR customer.
That is why we are asking for your patience.
For more information on the migration process at SFR and on the functioning of your services as well as on your identifiers, we advise you to contact the Customer Service of Club Internet by phone at 0805 050 000 7H-22H (9d/7), free from a landline.
You wrote to us:
!Login: XXXXXX
!Customer number: 2227808
!Email: XXXX@club-internet.fr
!Postal code: XXXXX
!Phone: XXXXXXXXX
Qualification of the request
!Category of the request: commercial
!Subcategory: other subscription question
General information
!Offer: VoIP
!Service: e-services
!Option: internet connection migration to SFR null
!Comments: For 5 days I have had no ADSL connection (internet phone). I called 0805.... which referred me to the SFR assistance service. I called for more than 20 minutes (25 euros of Orange credits) several times and was sent packing being told to call 0805... This is a manifest lack of professionalism because on the SFR space dedicated to the migration of Club Internet accounts to SFR, the club internet identifiers are not recognized
Access your Subscriber Space for free and 24/7 http://espaceabonnes.club-internet.fr:
- The My Account section: Manage your account, discover all our new offers, our options, our exclusive services.
- The assistance section evolves! Discover your new interactive online assistance space certified by customer service accessible for free and 24/7. A technical or commercial question, choose your user profile novice or confirmed, and let yourself be guided: http://assistance.club-internet.fr
Best regards,
Your Neuf Customer Service.
http://espaceabonnes.club-internet.fr
CLUB INTERNET: www.club-internet.fr
Your Customer Service is at your service for any information at 0 892 01 1000 (0.34 EUR/min), from 9am to 10pm, 7 days a week, and at your disposal at:
https://actus.sfr.fr
Hello everyone,
Since my first intervention, here's what happened for the average Club-Internet subscriber that I was:
1: I had to fight with SFR's customer service to prevent my Internet bill from increasing by 40%.
In other words, I refused the exceptionally attractive offer of unlimited calling and free television!
SFR took it for granted that I wouldn't turn down "this imposed offer."
The downside was as follows: I had to wait until June 12 to receive the SFR letter giving me my new credentials...
So, I was without connection for more than a month (However, Club-Internet debited my account for the subscription fee on May 20, the day of the migration even though my connection had been down for 15 days)
Do you think my connection worked right away?
No. The HITACHI MODEM did not want to synchronize with the new IP address.
SFR's technical support proceeded to exchange the MODEM (2 more days, but deadlines were respected and the organization was good).
I received the same model of HITACHI MODEM, the difference being that it was prepared for the new IP address.
The installation was not without difficulty:
the installation CD primarily sought a wifi connection (my computer is not equipped for that). However, it did not recognize the ethernet card!
I had to go through the expert installation; otherwise, I would still be waiting!!!
However, from time to time, the connection has issues and I have to connect by entering the SFR IP address in the address bar of the browser!
I apologize for this message being very long. I am detailing it deliberately because I am extremely shocked by the carelessness of the ISPs—at least this one.
That I am treated like such a fool makes me furious.
Supplementary advice: do not agree to give your credit card number when signing up with an ISP. This is how Club-Internet was able to charge the subscription fee on an unusual date.
I had to cancel my credit card with my bank. Only accept direct debit from a bank account statement.
Supplementary advice 2: Fortunately, I was on partial unbundling. I kept my France Telecom line. It is certainly more expensive, but imagine, with total unbundling, I would have been left without a phone for over a month!
Good luck to all those who have to suffer the consequences of SFR's acquisition of Télé2 Aol 9 telecom and CI! Don't let them walk all over you!
Since my first intervention, here's what happened for the average Club-Internet subscriber that I was:
1: I had to fight with SFR's customer service to prevent my Internet bill from increasing by 40%.
In other words, I refused the exceptionally attractive offer of unlimited calling and free television!
SFR took it for granted that I wouldn't turn down "this imposed offer."
The downside was as follows: I had to wait until June 12 to receive the SFR letter giving me my new credentials...
So, I was without connection for more than a month (However, Club-Internet debited my account for the subscription fee on May 20, the day of the migration even though my connection had been down for 15 days)
Do you think my connection worked right away?
No. The HITACHI MODEM did not want to synchronize with the new IP address.
SFR's technical support proceeded to exchange the MODEM (2 more days, but deadlines were respected and the organization was good).
I received the same model of HITACHI MODEM, the difference being that it was prepared for the new IP address.
The installation was not without difficulty:
the installation CD primarily sought a wifi connection (my computer is not equipped for that). However, it did not recognize the ethernet card!
I had to go through the expert installation; otherwise, I would still be waiting!!!
However, from time to time, the connection has issues and I have to connect by entering the SFR IP address in the address bar of the browser!
I apologize for this message being very long. I am detailing it deliberately because I am extremely shocked by the carelessness of the ISPs—at least this one.
That I am treated like such a fool makes me furious.
Supplementary advice: do not agree to give your credit card number when signing up with an ISP. This is how Club-Internet was able to charge the subscription fee on an unusual date.
I had to cancel my credit card with my bank. Only accept direct debit from a bank account statement.
Supplementary advice 2: Fortunately, I was on partial unbundling. I kept my France Telecom line. It is certainly more expensive, but imagine, with total unbundling, I would have been left without a phone for over a month!
Good luck to all those who have to suffer the consequences of SFR's acquisition of Télé2 Aol 9 telecom and CI! Don't let them walk all over you!
Hello,
I have been subscribed to Club Internet for about 8 years (maybe more!?) and having almost never had any problems with them, I wonder where we are headed today!
We went from Club Internet to Neuf without too many issues, and a few months later, again, we switched to SFR and it's complete chaos!!
No more possibility to check phone messages, requests for identifiers don't come back to my old email box, it's a total mess.
You have to check emails at Neuf, and voicemail messages (phone) at SFR! Convenient, right!? (if at least it worked!)
Honestly, I can't take it anymore. What if the messages in my voicemail were extremely urgent!!??
I'm fed up with the Club Internet/SFR migration!
I have exactly the same problem, 7 years with Club Internet and SFR is a HUGE mess, 4 months without internet and a dozen calls!!! Check my link where I explain everything:
https://forums.commentcamarche.net/forum/affich-13576815-migration-ci-vers-sfr-catastrophique-a-l-aide
WHAT TO DO ???
I have been subscribed to Club Internet for about 8 years (maybe more!?) and having almost never had any problems with them, I wonder where we are headed today!
We went from Club Internet to Neuf without too many issues, and a few months later, again, we switched to SFR and it's complete chaos!!
No more possibility to check phone messages, requests for identifiers don't come back to my old email box, it's a total mess.
You have to check emails at Neuf, and voicemail messages (phone) at SFR! Convenient, right!? (if at least it worked!)
Honestly, I can't take it anymore. What if the messages in my voicemail were extremely urgent!!??
I'm fed up with the Club Internet/SFR migration!
I have exactly the same problem, 7 years with Club Internet and SFR is a HUGE mess, 4 months without internet and a dozen calls!!! Check my link where I explain everything:
https://forums.commentcamarche.net/forum/affich-13576815-migration-ci-vers-sfr-catastrophique-a-l-aide
WHAT TO DO ???
Hello, I don't have a solution, but I have gathered information that I hope will be useful to you in other discussions on this forum.
https://forums.commentcamarche.net/forum/affich-10232312-litige-avec-neuf-cegetel-et-maintenant-sfr#28
https://forums.commentcamarche.net/forum/affich-10232312-litige-avec-neuf-cegetel-et-maintenant-sfr#28
Hello,
After 1 month and 4 days of deprivation, the service is finally restored!
Thank you to those who helped
Best regards
After 1 month and 4 days of deprivation, the service is finally restored!
Thank you to those who helped
Best regards
For my part, being a customer for over 10 years with Club-internet and having had no issues, this is the last straw.
Nothing has worked for over a month, the migration of my email was done haphazardly (no warning) and is still not completed... their TV service with neuf box is no longer working and there are numerous connection dropouts...
What worries me the most is my email... will I ever recover my emails?
Nothing has worked for over a month, the migration of my email was done haphazardly (no warning) and is still not completed... their TV service with neuf box is no longer working and there are numerous connection dropouts...
What worries me the most is my email... will I ever recover my emails?
Hello,
I see that I have had fewer problems than you (even though I regularly go 3 to 4 hours without internet too and of course it's not their fault, they are bad I agree with you we have really lost out).
Maybe this could help some, for me to access my email it just took changing the end of my identifier (that is to say removing: @clubadsl1) and I have my club-internet messages back, maybe you also need to remove it from your router settings (I left it and it works for me).
On the other hand, I think that if I've had fewer issues it's because I have my own wifi modem (netgear) that I set up myself.
Best regards
I see that I have had fewer problems than you (even though I regularly go 3 to 4 hours without internet too and of course it's not their fault, they are bad I agree with you we have really lost out).
Maybe this could help some, for me to access my email it just took changing the end of my identifier (that is to say removing: @clubadsl1) and I have my club-internet messages back, maybe you also need to remove it from your router settings (I left it and it works for me).
On the other hand, I think that if I've had fewer issues it's because I have my own wifi modem (netgear) that I set up myself.
Best regards
Hello,
I think I will be in the same situation of setting up a personal modem (Netgear).
Could you send me your new settings following this migration?
(What replaces clubadsl1?)
Did they give you a new password and username?
I feel like I'm going to have trouble; for now, I'm refusing to get their modem (which should be pre-configured) because I don't want to be charged for equipment that is useless to me (no TV and no phone in my plan).
Thank you in advance for the time spent reading this.
Nathalie
I think I will be in the same situation of setting up a personal modem (Netgear).
Could you send me your new settings following this migration?
(What replaces clubadsl1?)
Did they give you a new password and username?
I feel like I'm going to have trouble; for now, I'm refusing to get their modem (which should be pre-configured) because I don't want to be charged for equipment that is useless to me (no TV and no phone in my plan).
Thank you in advance for the time spent reading this.
Nathalie
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Suivant
I went to the SFR store, and the person I spoke to told me my problem was resolved......NOT AT ALL
so I'm at a dead end, I don't know what to do
if someone can help me, I don't know who I should turn to anymore.