Internet consumption charge

Question

Hello, my parents have a problem with strange withdrawals from their accounts. They are with Crédit Agricole and on their March monthly statement, they had a withdrawal of 75 euros labeled "internet consumption card," and the same amount and title appeared on the May statement as well. Of course, they have reported this to the bank, and these funds will be reimbursed, but in order to stop this and find out the source of the withdrawal, I feel like things are stalled on their end, so I am turning to you...

They have a Free 2 Mega connection, one PC with Avira antivirus and the other with Avast (I suspect the withdrawals are being made from the one with Avira, partly because they order more with this one, and partly because I have Avast and I haven't had any issues, if there are any problems)

They often shop online and are quite diligent about the transactions occurring on their accounts, so these withdrawals they never made, and I trust them, especially since there is no indication of a recipient for the amount, whereas when shopping online, it is always marked on the bank statement as "card + recipient's domain"

So, if you have any ideas, I can post logs from their computers and provide any other info I haven’t thought of.

Hoping I was clear enough

fabienne · Accepted Answer

At Consointernet, they are straightforward; they cancel your subscription with just a request. My partner found this solution when he realized that by giving his credit card number he was subscribing to gain access to a service. We were charged once, and then no more particular issues. Now my partner has remembered that giving his credit card number = a transaction.
And I didn't file a complaint (luckily it would have backfired on us).

So the solution to track and verify your online purchases to unsubscribe is simple: https://www.consointernet.com/

A bit late, I hope I helped.

Zegai · Answer

Hello,
"Internet consumption card" isn't it Internet Consumption Card?
At the same time, I'm not going to talk about pirates, because if there were pirates, I don't think they would limit themselves to only taking 75 € each month like that.

federicoloco · Answer

Sure, but I also know that some hackers carry out these operations so that the "victims" (once again, if there are any victims, but I still trust my parents with account monitoring) believe in various banking operations and only suspect something late.

federicoloco · Answer

Once again, when you shop online, the name of the site where you purchase is shown on your bank statement, here it is very vague.

Zegai · Answer

Oh yes, that's clever! In any case, it looks like a charge from an Internet service provider, but it's hard to say. In any case, it's not for paying the baker. Have you done a virus scan? Antispyware? What does it show? It may sound harsh, but if I were you, I would change my bank code completely, Then I would do a good format on my PC (to get rid of all the junk that could be there, like spyware), And then contact the bank to find out exactly what this charge is!

federicoloco · Answer

An ISP, not stupid!!! I'm going to look into that before resorting to formatting, my dad isn't keen on it. Otherwise, for the AV, he has Avira on one of the PCs; do you know how that performs? I don't know why Avast can't update on that computer, so he went for Avira. Otherwise, I'll tell him to run an antivirus and antispyware scan. I'll keep you posted.

In any case, thanks for your quick responses... that's nice!!!

Zegai · Answer

For Avira, I had never heard of it, so I don't know what it's like, but from what I see online, it seems to be good, and according to some sites, it's even one of the best free AVs, so it looks promising!
You're welcome, I'm here for that ;-) Keep me posted! Good luck!

federicoloco · Answer

I don't know if my father goes to adult sites, I don't think so, but anyway... I haven't heard from him regarding the bank, so I'm waiting to see what they say and I'll pass it on.

luciphere · Answer

I was charged €79 under the same name, but I don't know which website it's for. That's what I'm trying to find out on one hand, and on the other hand, how to stop the payment. If you have any tips... please send them to me.

MiMi · Answer

Hello, I just had this deduction today as well, and I advise anyone who experiences this to head to the police station to file a complaint and dispute it. Those who have other advice, please respond, thank you.

sardinegre · Answer

To MIMI and the others. Of course, we need to file a complaint, both to get reimbursed and to deter others. The more of us there are, the greater the impact. Good luck to everyone.

MiMi · Answer

Thank you for the quick response.

sardinegre · Answer

Thank you for the tip. I have already filed a complaint to get reimbursed; it's in progress. But to file a complaint against the Preci site, I have the feeling that the cops don't care. We would need to be a lot for them to take action. How can we do it?... Shall we form a group?

Tuasletemps · Answer

Conso.Internet value 79 euros
And others

Are often linked to the use of pornographic websites.
Like to watch for 30 minutes, enter your credit card number.
Result, you don't pay now but you're subscribing for 79 euros every 2 months.
Unsubscribe from these sites.

And read the terms of use before clicking OK on everything and anything.

If it turns out that you have requested these services willingly by signing the site's "charter" and you are clearly identified, you are liable for false declaration.
(3 years in prison and 45,000 euros)

kebra · Answer

Hi everyone, as Tuasletemps said, it's correct, but I would like to add to what he said, that the withdrawals with your card will only be refunded beyond 120 working days. So make your refund request with your bank quickly, without forgetting to file your complaint. The 120 legal days are mentioned in your bank card issuance contract; it can be found in the 5th paragraph for some. All this to say that it happened to me and I got back 2 withdrawals out of 3. Good luck to everyone...

Mina · Answer

Um... I also wondered what this charge was... I searched for a long time and actually it’s the charge for the RATP Integrated card...

bastiens · Answer

Hello, my name is Sébastien. Stop withdrawing 60€ from my savings account, thank you.

bastiens · Answer

Bonjour, je m'appelle Sébastien. Arrêtez de tirer 60 euros dans la Caisse d'Épargne, merci.

placo 69 · Answer

I'd like to know if there is a way to contest the charges from these companies, apparently for subscriptions that were signed up for during visits to porn sites after a supposedly free 30-minute access. Are these automatic subscriptions legal? I unsubscribed 7 days after seeing the charges on my account, but how can I get a refund?

placo 69 · Answer

I was charged by a company called total.cbcom. I called them and after discussion, they credited my account back.

cocodu67... · Answer

Hello  this is an old discussion. You won't get a relevant answer on a discussion that wasn't created for your issue. Please create a new topic by clicking HERE and describing as precisely as possible what is happening to you. Thank you for choosing the appropriate sub-section of the forum.  have a nice day -- Please do a quick Google search before asking how to do something.

very35 · Answer

Hello, this is actually a well-crafted scam.... You receive an ad for an adult site like pornoattitude. Site www.pornoattitude.com/ you click to open the email, you land on a page with titles of porn films, and you are asked for your email address and to validate your age you need to provide a credit card number which of course will not be charged, written in big letters. But in very small print in the terms and conditions, it specifies that if you go through with the 30 minutes, this will turn into a subscription of €75 or €79 every two months and the amount will be automatically deducted. It's kind of half legal.... That's the principle, but this scam didn't necessarily occur on this site. Hervé

Ponpon · Answer

The site from which "internet consumption" withdraws is certainly "BETCLIC.COM", an online betting site... it's up to you to see; I credited my account on this site and this name appears as a transaction on my bank statements.

momo768 · Answer

I just went to file a complaint, and they changed my credit card and my code. After that, I know that I never signed up, so I also want to unsubscribe, but I'm struggling now.

sardinegre · Answer

Yes, I had the same problems. I filed a complaint with the names and the amounts listed on my bank statements. The cops do nothing, unless we are thousands doing it. It's just to get reimbursed by the bank. You have to act very quickly or else they won't reimburse you.

mel80800 · Answer

I also want a refund of 79 euros, it's been done several times and it annoys me a lot . So I would like to have my money.

ebode ndjomo · Answer

I have the same problem. I have been using my bank card from the same company since July. I realized this when I noticed a charge of 90 euros last month.

ebode ndjomo · Answer

I contacted my bank, they told me to block the card and file a complaint.

maryline · Answer

Bonsoir, je viens de m'apercevoir que j'ai deux prélèvements de 89 euros pour conso internet et cbsecure. Que dois-je faire ? Merci de m'aider.

mariana46 · Answer

Hello, my husband is also with Crédit Agricole and has the same problem. We never paid attention to this before seeing your message. What can we do about it? I've been dealing with this for 6 months.

lunhelie · Answer

Hello, the same thing happened to my father. The reason: a 5-minute visit to a porn site. They ask for a credit card number supposedly to prevent access for minors. Moreover, the first 30 minutes are free... What they don’t specify in small print is that to leave the site, you must click on the "logout" button present on the site; otherwise, they consider you are still logged in even if you have left the site. So, a one-on-one discussion with your dad might help clarify the issue. After that, you need to return to the site with the access codes that were sent to him and unsubscribe; otherwise, the subscription will automatically renew every 60 days. Good luck, and be understanding with your dad!!!

lunhelie · Answer

Same thing for my father: a charge of 89 euros and 75 euros for "internet consumption," but I found out where it came from: my father went on a porn site... To access it, he had to give his credit card number to prove he was over 18 and had the right to a half hour of free access to the site. He stopped after fifteen minutes but didn't pay attention to the fact that he needed to click on a logout button before leaving. Result: forced subscription with automatic renewal every two months, and therefore charges!!! He disputed the charges and changed his credit card. Since then, no news despite the visible threats on the sites saying they would sue anyone who opposes their charges!!!

mickakael · Answer

As I was responding earlier to Zegai:

by doing a little research, I found out that conso internet is a site that allows you to unsubscribe from websites. Since I also signed up and have been charged, I filled out the custom fields and with one "click," I was able to cancel the charge.
You see, my bank couldn't do anything because it was all legal (I provided my credit card codes myself).

For those who are in my situation, you still have the solution: https://www.consointernet.com/

and after that, it's over. good day

Internet consumption charge

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