"unknown exception" what to do?

Question

Hello,
I have a problem, when I try to launch After Effects it gives me "alert unknown exception" even though 20 minutes before my project was open in After and I was working on it. I wanted to turn off my computer because MSN had crashed it. And when it restarted, I can't reopen After Effects, instead I get this damn alert. Does anyone have a solution?

Configuration: Mac OS X Safari 525.27.1

Didoum · Accepted Answer

Hi,

Here is the solution to your problem:

In the User account, find the After Effects preferences folder:

~/Library/Preferences/Adobe/After Effects/9.0

and delete all its contents.

The software should be able to reopen.
See you!

Luke1 · Answer

Hello,  Configuration: Mac OS X maybe?.... :D :D  -- The price of a program is inversely proportional to its usability. The interest in software is inversely proportional to your ability to spot its non-free status.

flapi · Answer

yes and..? It's nebulous...

jcdr · Answer

Hi
I'm having the same issue. After cs3 it won't launch anymore. I also followed Didoun's steps. I cleared all the content
of the prefs. But with no success. So if you have any solutions, I'm interested.
Thanks.

Vin100 · Answer

Thank you It worked very well for me.

GR · Answer

Hello, It worked for me, don't forget to empty the trash afterwards.  Thank you

"unknown exception" what to do?

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