Relay access denied Solved

Question

Hello everyone,
Whether on Linux or XP, when I try to send an email with Mozilla Mail to a recipient with an address other than the one assigned by my ISP, namely Wanadoo, I receive the following error message: "There was an error sending the email. The mail server responded: xxxxxx@hotmail.com or xxxxxx@dgi.finances.gouv.fr: Relay access denied. Please check that your email address in the mail and forums account settings is correct and try again."
If any of you have experienced this situation or problem, please be kind enough to share your solution with me.

Thank you
Catiopee

Golliet Joel · Accepted Answer

I have faced the same problem (not directly me but one of our users; I am in hotline support) and I have an answer to this problem.
Are you using the DNS servers of Wanadoo correctly (meaning those assigned to you for the connection or entered manually; 193.252.19.3 for example)?
Indeed, if you are not using Wanadoo's DNS, the response to smtp.wanadoo.fr is different (it does not return the same IP addresses) and you are actually contacting the "public" servers that receive emails addressed to @wanadoo.fr => if the destination address in your email is not from Wanadoo, it is considered a relaying attempt => refused.
Your client (Windows or Linux, the same issue) should not use "local" DNS resolution but should instead relay to Wanadoo's DNS.
To confirm this, if you do "telnet smtp.wanadoo.fr 25", you should currently see a banner like this (type "quit" to exit):
220 mwinf1112.wanadoo.fr ESMTP **************************

With Wanadoo's configured DNS, you get something like:
220 mwinf0402.wanadoo.fr ESMTP ABO **************************

Note the ABO in the banner... We are not contacting the same SMTP server.

A DNS resolution without directly using Wanadoo's "subscribed" DNS currently results in the IP addresses series:
smtp.wanadoo.fr. 600 IN A 193.252.22.78
smtp.wanadoo.fr. 600 IN A 193.252.22.79
smtp.wanadoo.fr. 600 IN A 193.252.22.80
smtp.wanadoo.fr. 600 IN A 193.252.22.81
smtp.wanadoo.fr. 600 IN A 193.252.22.82
smtp.wanadoo.fr. 600 IN A 193.252.22.83
smtp.wanadoo.fr. 600 IN A 193.252.22.89
smtp.wanadoo.fr. 600 IN A 193.252.22.92
smtp.wanadoo.fr. 600 IN A 193.252.22.110
smtp.wanadoo.fr. 600 IN A 193.252.22.116
smtp.wanadoo.fr. 600 IN A 193.252.22.123
smtp.wanadoo.fr. 600 IN A 193.252.22.65

With the subscribed DNS, we obtain:
smtp.wanadoo.fr. 567 IN A 193.252.22.77
smtp.wanadoo.fr. 567 IN A 193.252.22.88
smtp.wanadoo.fr. 567 IN A 193.252.22.91
smtp.wanadoo.fr. 567 IN A 193.252.22.109
smtp.wanadoo.fr. 567 IN A 193.252.22.115
smtp.wanadoo.fr. 567 IN A 193.252.22.122
smtp.wanadoo.fr. 567 IN A 193.252.22.64
smtp.wanadoo.fr. 567 IN A 193.252.22.72
smtp.wanadoo.fr. 567 IN A 193.252.22.73
smtp.wanadoo.fr. 567 IN A 193.252.22.74
smtp.wanadoo.fr. 567 IN A 193.252.22.75
smtp.wanadoo.fr. 567 IN A 193.252.22.76
==> these are not the same responses...

As for why it works this way at Wanadoo, only they can explain...
Sorry for the length of the post...

kmf · Answer

Did you put the correct SMTP server for Wanadoo in your Mozilla configuration? If you don’t use the right relay from Wanadoo (the SMTP server), you might be rejected as a spammer.
If you don’t know the SMTP server, you should find it in Wanadoo’s documentation or on their website.

kmf · Answer

Normally it should work (the "white" character in

smtp .wanadoo.fr

is not in the Mozilla config? Just to check.). Maybe Wanadoo requires a password to use their SMTP server?
You need to look at their documentation.
Otherwise, there's the possibility that your IP number (if it's static) is blacklisted? This can theoretically happen when a Windows PC is controlled by hackers, worms/viruses and acts as a relay for spam. They're called zombies and spammers "purchase" the use of zombies (by thousands) from hackers. This is not a joke; it's unfortunately serious. If you fall victim to this, it's not easy to get out of it.

You can already check your antivirus in Windows and also your firewall.

kmf · Answer

Whether on Linux or XP, when I try to send an email with Mozilla Mail to a recipient with an address other than the one assigned by my ISP, namely Wanadoo, I end up with the following error message: "There was an error sending the mail."
It's in your first message that you have the same problem on Windows and Linux. This contradicts:
everything works on Windows, I only encounter this problem on Linux.
This fundamentally changes the data! If we don't have the true information, we can't really help.

For the firewall, you mainly need to check when Windows is running. On Linux, there is little danger. It's your Windows installation that is at fault. If you don't have antivirus software, search for one and check your system (on Windows).

Pascal · Answer

Hi

I just discovered your problem: I don't have a solution because I'm having the same kind of trouble with Wanadoo:

My setup is a standard 2003 server with 4 XP Pro stations and 1 Win 98 SE station. A client-server antivirus system on all workstations, a DLINK router.

The problem is global because the Win 98 SE station is doing the same thing.

If you have a solution or someone else

Thanks in advance

Pascal

NicoEduc · Answer

Hello, if it's the same issue that I had (sending to the messenger ....@wanadoo.fr is fine and the others are not), I have the solution for you.
I had this problem and my outgoing mail server was smtp.wanadoo.fr.
Apparently, Wanadoo might (to be verified, is in hidden bankruptcy)
Try changing your smtp.wanadoo.fr to smtp.oleane.net
(It seems that Wanadoo might be in bankruptcy and that Oleane has taken over, but that's not certain)
In any case, it worked perfectly for me with that.
Give it a try and you'll see.

Golliet Joel · Answer

How is your connection at Wanadoo set up?
Through a LiveBox, an ADSL modem, an ADSL router, ???
What is your operating system?
If you are on Windows and connected to the Internet, what does the command "ipconfig /all" return in an MS-DOS command (to access these MS-DOS commands, type "command" (Win95/98) or "cmd" (Win2000/XP) in Start/Run. The DNS parameter should appear. This is a parameter that can be found in the TCP/IP settings of the computer.

Golliet Joel · Answer

The DNS configuration is therefore in the file /etc/resolv.conf on your Linux machine.
What do you have in there (once connected to Wanadoo)?
Did you configure the connection using the Mandrake utility (drakconnect)?
Normally, there should be a point where you can specify the DNS to use. I don't know what the default choice is.
Once connected, try editing the file /etc/resolv.conf (as "root", using the text editor of your choice) and putting or replacing the line starting with "nameserver" with the IP address of a Wanadoo server (e.g., 193.252.19.3) => your file should look like:
nameserver 193.252.19.3
search wanadoo.fr

Then repeat your telnet smtp.wanadoo.fr 25 and see if it has changed anything regarding the banner. If it's OK, you really need to find out how to change the DNS configuration of your Wanadoo connection on your Mandrake.

Dams · Answer

Indeed, it worked by changing the file "/etc/resolv.conf". The telnet command shows the banner with ABO, and I also managed to send an email. Thank you.
- For your information, I searched in the Mandrakelinux Control Center, under the Network & Internet tab, Internet Access icon: there you can also see the DNS Server IP (and change it)
- But I have one last question: where do you get that IP address from a Wanadoo server? Do they make them public?

And thank you for everything!

Golliet Joel · Answer

These parameters are present in the technical documents of Wanadoo support. At one point, they were systematically provided alongside the connection codes for those who wanted to configure their connection "manually." Since then, that has disappeared.

The IP address given in the response was retrieved from somewhere. I had it tucked away.

However, in the Assistance section of Wanadoo, other IP addresses can be found.
http://www.wanadoo.fr/bin/frame2.cgi?u=http%3A//assistance.wanadoo.fr/reponse791.asp
I don't know if that changes anything...

Normally, you should also be able to configure your Linux so that the ISP's DNS are retrieved upon connection (just like your IP address). I don't have more info, but it should be possible.

guenego · Answer

Same problem with Eudora

solution:
by doing "ipconfig /all" in MS-DOS command,
I saw that my 2 network cards
(USB ADSL modem and local Ethernet network)
didn’t have the same DNS.
I entered the 2 wanadoo DNS
for my area (Nancy) provided by France Telecom
(yes, the 10 14 is sometimes much faster
and more efficient than wanadoo which I have never contacted):

193.252.19.3 and 193.252.19.4
in the TCP/IP configuration of my 2 network connections.

Before, with the wrong DNS, when sending emails to addresses other than wanadoo subscribers (like xxxx@wanadoo.fr),

"telnet smtp.wanadoo.fr 25" in MS-DOS command responded
220 mwinf1112.wanadoo.fr ESMTP **************************

now, with the correct Wanadoo DNS,
"telnet smtp.wanadoo.fr 25" in MS-DOS command responds
220 mwinf0402.wanadoo.fr ESMTP ABO **************************

it’s "ABO" that makes all the difference.

I had searched for Trojans with Ad-Aware, SpyBot with no results.
I conclude that this is not a Trojan issue.
HijackThis and a²free did not help me solve this issue.

Big thanks to mermoz59 Golliet Joel (www.commentcamarche.net/forum) and Bonemine (www.informatruc.com/forum) !!!

http://www.informatruc.com/forum/sutra39335.php
http://www.informatruc.com/forum/ftopic8015-0-asc-0.php

dj_oakley · Answer

Hello everyone,

After researching online, it turns out that Wanadoo has throttled its SMTP port, but knowing how FT operates, they will never admit to such manipulation and will blame other servers like Hotmail or Yahoo, for example.

Best regards.

André · Answer

I noticed the same problem with wanadoo and arachno. I simply think that they throttle their servers to avoid dealing with messages from people who are not their customers: if you're not subscribed with them, you end up on a DNS network that prohibits the relay function.

Golliet Joel · Answer

Yeah, but that's not how anti-relaying is usually configured on mail servers...
Here, it's clearly to limit the scope of their users (I'm not saying it's a bad thing; but the anti-relaying that all ISPs implement is not the reason for this configuration).
They could, however, make this more evident in their technical documentation because you only find the information on forums like this one...

psicau77 · Answer

I had the same problem as at the beginning, and actually, you just need to change the SMTP in the Outlook account by putting the IP directly, but the one provided by Golliet Joel because the WANadoo DNS was giving me a wrong IP.
Thank you.

Redge · Answer

My problem is identical to others using Outlook Express on XP.
When I enter the DNS addresses in the properties of my internet connection, I lose access to the internet (193.25.19.3 and 193.252.19.4). Is this related to the fact that I have an email address with Wanadoo and a connection with Free?
Redge

Sylv1 · Answer

A big thank you to Golliet Joel; it's been a while since Outlook has been blocked for me!

For your information, I have Wanadoo + Livebox and I used the Wanadoo DNS available here:

http://www.wanadoo.fr/bin/frame2.cgi?u=http%3A//assistance.wanadoo.fr/reponse791.asp

By configuring the DNS, I lost access to the Internet; so I set a static IP and everything works ;-)

goose69 · Answer

Thank you to Golliet Joel, indeed the manual entry of DNS has solved the email sending issue.
Here is what Wanadoo says

What are the DNS addresses of Wanadoo

You no longer need to specify DNS addresses to connect to Wanadoo. They are automatically retrieved upon connection. However, with certain routers or firewalls, the connection may not succeed. These require manually entering the DNS addresses to function. Here are the addresses to specify:

Primary DNS 80.10.246.2
Secondary DNS 80.10.246.129

My email software is Thunderbird for those wondering about compatibility with Wanadoo.

jft · Answer

Hello

I just had the same problem on a site equipped with a small dozen workstations with wanadoo addresses behind a NetGear router; overnight, without warning, it became impossible to send messages; response: smtp server problem, relay access denied.

A wanadoo technician recommended replacing the secondary dns address (final 129 replaced with 132), with no result; so he had the server "smtp.wanadoo.fr" replaced with a hard IP address on each workstation in the mail account, and everything went back to normal.

In another context and entirely by chance, today, I wanted to send a reply to a spammer, and I also received a "relay access denied" in return.

Thank you all for all the information on this forum
Have a great holiday season
JFT

ZeKat · Answer

Yo  Thanks guys.  I just subscribed to Wanadoo... and with my old MacOS 9 and my even older Eudora, I was a bit scared when I saw this error 554.  I could already see myself calling Wanadoo support and all that. But no, I read your messages, I entered the DNS addresses (80.10.246.2 and 80.10.246.129) where it needed to be entered and it WOOOOOORKS.  Phew :)

satellite78 · Answer

Hello everyone,  I also had the same problem sending emails after installing a messaging software, in addition to being unable to modify my account settings (login password or messaging password, for example).  Configuration: 3 PCs running Windows XP connected to the Internet via a DLINK router + Ethernet ADSL modem provided by Wanadoo. Messaging software: Mozilla Thunderbird.  I called Wanadoo support who initially told me that I must have one or more viruses on my machine. During the second call, the technician (...) connected remotely to my PC, completely messed up my firewall configuration (Zone Alarm Pro) and simply told me to uninstall it to resolve my problem (even though he had noticed that even with the firewall disabled, the problem was still there).  So, I struggled with the configuration of my firewall as well as the firewall of the DLINK router without success, until I found this forum that solved everything. (What I should have done first anyway).  A big thank you to Golliet Joel and kudos to Wanadoo support!!!!!!

Rib · Answer

I have 2 W2000 systems on my machine (including one backup). My current ISP is Wanadoo (sometimes Wanadurdur). When I encountered error 554 a few days ago, I used the same program (i.e. the same file foxmail.exe) alternately from the two systems. One worked and the other didn’t. Following the advice from this forum, I compared the DNS: The backup W2000 showed "obtain the address automatically" The used W2000 displayed 85.255.114.84 and 85.255.112.198. I used the values indicated in the forum without results. I checked "obtain.... automatically" and everything is back to normal, messages are sent and received from free, wanadoo, libertysurf. Until the next failure.

sasame · Answer

Hello, I'm going to give you another solution.
In my case, I am no longer with Wanadoo but with 9 Telecom.
What I did is that instead of putting smtp.wanadoo.fr, I put: smtpauth.wanadoo.fr

Who knows why, but it works very well.

pascal · Answer

Hello everyone  I am encountering a difficulty today regarding my Wanadoo email.   I am using Thunderbird on Windows XP. I would like to use my corresponding Wanadoo web address linked to a French subscription other than through their quite poor webmail, I must say.   Since my arrival in the UK, I have been unable to send emails from my email software. However, I can still receive them.   I have a connection (included in my rent, so I won't be getting Wanadoo again in the UK), and one at work in the lab, and it doesn't work anywhere.   I cannot set the recommended DNS addresses; otherwise, I lose internet access... as soon as it’s outside of automatic IP, it doesn't work anymore. Moreover, using fixed IPs for two different locations (at the lab and at home for those who are not following anymore) could be cumbersome...   I'm going crazy. HELP!   Pascal

pascal · Answer

Anyone? I know there are more interesting things than my personal problems, but no matter how much I read and reread your explanations, I just can't get it!

KAKAYAK · Answer

Hello,  I have read all the posts, but I can't seem to find or understand your solutions... A little explanation before everything: Two PCs on Wi-Fi connected to a Livebox Inventel (Wanadoo), both PCs configured almost the same with Outlook 2003 with 4 email accounts (2 from Free, 1 from Wanadoo, and 1 from LaPoste). Everything was going well for eleven months... but for the past two days, it has been impossible to send messages to any inbox other than Wanadoo! "access relay denied" and this is happening with only one of the two PCs! Another strange thing, when I go to wanadoo.fr to access my account, I cannot access my personal information with the same PC:   Error   Sorry, you have requested a page that does not exist or that is reserved for Wanadoo subscribers.  I called the hotline at 0.34 per minute, but they had no solution other than to reinstall everything or stop using Outlook...  So all this is to say please help me...please

ophiuchus · Answer

Hello everyone, I have carefully read all your messages, but my problem is the opposite of yours. In fact, I can send emails well; my setup is: POSTFIX - courier-imap - the SMTP of Wanadoo and then the configuration files that are almost correct. So the issue I have is that I do not receive the messages I send from the outside that arrive at my Livebox. For your information, you have this site to test your SMTP and its behavior: http://www.rbl.jp/svcheck.php, and so, when I enter my domain name, I get the error message: 554: Relay access denied. Can someone help me? Thank you in advance for your assistance.

aldu91 · Answer

Thank you to Joel and Rib for answers 10 and 37 above. Indeed, I had the same problem that appeared suddenly a few days ago. Everything was correctly configured in Outlook (smtp, pop, etc...) And it was indeed my DNS that had been misconfigured (with fake addresses 85.255.114.84 and 85.255.112.198) I restored the original addresses: 193.252.19.1 and 193.252.19.2 Everything is working correctly again.

spud · Answer

Big thanks to Joël... his first response helped me a lot... After a few calls to Wanadoo support, none had put me on the trail of DNS... Thanks!  My solution, rather than asking the question "which @dns to use?", I configured my DNS server (I'm in a company) to ask the Livebox to do the resolution, that's all. If Wanadoo changes something, the Livebox should be aware and I don't have to touch anything anymore...  Joël, if you work at Wanadoo, tell them to spread the information, it's important for Wanadoo to be able to respond clearly to its customers.

hornet 16 · Answer

Good evening everyone,   having the same problem as everyone else, error 554, I tried entering the Wanadoo DNS 80.10.246.2 and 80.10.246.129 into my Netgear router and it didn't change anything.  I also tried putting smtp.oleane.net as mentioned at the beginning of this post and still got that damn message. Finally, I left the Wanadoo DNS in my router and I used smtpauth.wanadoo.fr and there, ohhhh miracle!! It works perfectly.   Thanks to everyone for this information that also helped me out of a tough spot.

etrusque · Answer

smtpauth.wanandoo.fr  super great. no more problems!!!!  Thank you Sasame

Bobo · Answer

Hello  I had the same issue to solve the problem I did it differently: I went back to a previous restore point (XP). not having the issue anymore, I accepted the automatic updates while refusing the one regarding Outlook... and in my case, it works. if this can help someone... bye bobo

Elwood · Answer

I confirm: smtpauth.orange.fr with authentication and it works fine. Well done.  Elwood

Nico · Answer

Thank you all for your responses!!! I solved my problem by checking "Automatically assign DNS" but I'm still wondering what could have caused this? Any ideas? My DNS had completely changed.

max · Answer

There's something simple I haven't read in this thread... Do you have shares in your ISPs?? Because if not, why not just open a free account, for example, gmail.com and use Gmail's SMTP? It might be too simple - better to complicate things with fixed IPs until the architecture or the site is modified by your ISP ;-) For my part, I had a dedicated server and used my own SMTP, but it's easier to take a free mailer that manages geolocation.. I've tested Gmail's SMTP in France, Germany, and Portugal. It's simple and it works. I find one downside, they set the sender to Gmail even if you use another account when writing the email (but you still have the reply-to on the account used). Then there's something even simpler, take a mail independent from your ISP, you don't play the captive client card and you can change ISPs without losing your emails. Too simple as well, maybe...

NGY · Answer

Thank you all for your advice, but this is where I realize that I'm not very good because I'm still not able to do it!  When I do "telnet smtp.wanadoo.fr 25", the following message appears: "220 mwinf2719.orange.fr ESMTP*********** 424 mwinf2719.orange Error: timeout exceeded lost connection to host"  On the other hand, when I type the command using orange instead of wanadoo, I get: "220 mwinf1901.orange.fr ESMTP ABO *************** 421 mwinf2719.orange Error: timeout exceeded lost connection to host"  What does this mean? And what should I do? When I change the DNS provided by orange (primary + secondary), nothing happens with my messaging?  I am on Windows XP, Thunderbird, and I use a Live Box  Thank you  NGY

Gilles Chassé · Answer

Hello  So I've had the same problem for a month... On a friend's advice, all I had to do in Thunderbird/Tools/account settings/Outgoing server (SMTP) was click on "edit," go to "Server Name," and replace "smtp.wanadoo.fr" with "smtp.orange.fr" and it works perfectly! Good luck everyone. Gil

Louis · Answer

Hello,   I have the same issue, but I'm struggling to resolve it despite your explanations.  I'm using my business school's messaging service... So I configured Thunderbird with the correct SMTP and POP.   If I understand correctly, my internet is taking the DNS automatically, and if I'm not connected to my school, I won’t be able to send emails to people who don't have an email address from my school.  Because I can send emails to people with an email address from my school, but not to others...   So what should I do, ask for my school's DNS and go into my internet settings, select "use the following DNS server addresses" and put in my school's DNS? Will this not affect my ability to browse the internet?   Thank you for your quick response  Louis

seb · Answer

Good evening.   I believe I am in the same situation as everyone else, but I think I am even worse!!!! I am subscribed to AOL for my personal email but I am with Wanadoo for my business emails. I can receive all the Wanadoo emails on Outlook but I cannot send any. I have read the comments on the forum but I still don't know how to switch from non-ABO to ABO in my Wanadoo DNS.  Thank you for helping me please.

Christophe · Answer

Hello, I had the same problem with Outlook 2003 for my Wanadoo email. I am connected thanks to your advice, with smtpauth.wanadoo.fr a big thank you to all the contributors of Commentcamarche Christophe

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