Sagem 3304 Menara: Major issues

Can you verify that you are entering your username and password correctly?
username@menara
password

To test if the information is correct, you can try logging in to the Menara website to ensure that you have the right password.

If it still doesn't work, try resetting your router; from your router, on the maintenance page, set to reset to factory settings.

Also, make sure that you plug the telephone line into the ADSL port and not the phone ports.

One last thing, if you are sure about your connection, let us know which lights are on your router (which ones stay on, and which ones flash)

Over to you!

Good evening everyone,

For your information, I found the source of a very big problem with the Sagem 3304.
If you go to the "ADSL Line Status" page and see that you have a lot of errors in "Number of HEC" and "CRC Errors" and that the number keeps rising, which causes many disconnections; this might be due to a faulty transformer (which powers your router);

Many people might not know this, but electricity in Morocco is very unstable, and there are many fluctuations which make your power supply faulty; routers are very sensitive to power supply, and they quickly become very unstable themselves, causing many disconnections and restarts (sometimes even loss of connection);

I had this problem twice in the past (generally during the rainy season due to magnetic fields); the router started working correctly once I replaced the power supply!!!

I hope this will be useful to some of you. Do a crossover test with a friend's power supply.

--
Administrator & Webmaster of the Enligne.ma portal

Hello,
I have exactly the same problem!!
Exactly the same errors, with the same margins...
Since I have ADSL TV, it doesn’t help much when you’re watching a match/movie/program on TV and it restarts; you easily lose 2 minutes or more each time.
Here is an example:
login: Menara
Password:
[Menara @ home]$ sup
[Menara @ sup]$ event list

List of events saved in Flash :
--------<EVENT>----<ANOMALY>--------
3304_300328
DATE (y:m:d) 2009:03:02 TIME (h:m:s) 09:46:59
Time from Boot: 0 days 7 hours 32 min 23 s
Cause: TASK IS SUSPENDED
Task Name = acfT
Task Id = 0x8373b570
Task Margin = 9768
Vector Num = 0x20
Exception Program Counter = 0x1a060100
Status Register = 0x20270100
Cause Register = 0x2c8a8208
Access Address = 0x7cbf60
Task Name = http
Task Id = 0x837cfc80
Task Margin = 14116
Vector Num = 0x03
Exception Program Counter = 0x8007218c
Status Register = 0x3000ff01
Cause Register = 0x0c
Access Address = 0x00
Action: REBOOT !

--------<EVENT>----<ANOMALY>--------
3304_300328
DATE (y:m:d) 2009:03:02 TIME (h:m:s) 15:14:23
Time from Boot: 0 days 1 hours 1 min 9 s
Cause: TASK IS SUSPENDED
Task Name = acfT
Task Id = 0x8374f570
Task Margin = 9768
Vector Num = 0x00
Exception Program Counter = 0x00
Status Register = 0x00
Cause Register = 0x04
Access Address = 0x00
Task Name = http
Task Id = 0x836beb60
Task Margin = 8816
Vector Num = 0x03
Exception Program Counter = 0x8007218c
Status Register = 0x3000ff01
Cause Register = 0x0c
Access Address = 0x00
Action: REBOOT !

--------<EVENT>----<ANOMALY>--------
3304_300328
DATE (y:m:d) 2009:03:02 TIME (h:m:s) 19:00:22
Time from Boot: 0 days 0 hours 13 min 40 s
Cause: TASK IS SUSPENDED
Task Name = acfT
Task Id = 0x8374f2f0
Task Margin = 9768
Vector Num = 0x00
Exception Program Counter = 0x00
Status Register = 0x00
Cause Register = 0x00
Access Address = 0x00
Task Name = http
Task Id = 0x836be8e0
Task Margin = 14168
Vector Num = 0x03
Exception Program Counter = 0x8007218c
Status Register = 0x3000ff01
Cause Register = 0x0c
Access Address = 0x00
Action: REBOOT !
[Menara @ sup]$

I’m going to try something now, and I’ll let you know if the results are conclusive.
I’m going to disable the reboot to see if this can solve the restarting even in case of error; what do you think?
login: Menara
Password:
[Menara @ home]$ sup
[Menara @ sup]$ ls

O <CMD> trace
O <CMD> reboot
O <CMD> info
O <CMD> cpt
O <CMD> setsup
O <CMD> timer
O <CMD> memory
O <CMD> task
O <CMD> event
[Menara @ sup]$ reboot
USAGE : reboot <on/off>

[Menara @ sup]$ reboot off

Note one thing here, acfT which is the task that blocks and causes the reboot is not even listed in Supervised Tasks??!!

[Menara @ sup]$ info

Supervision trace : off
Supervision reboot : off
Enable Functions : TIMER MEMORY TASK DSP
Checking Period : 0 min
Memory value : 100 kbyte
Supervised Tasks : rtp monIf dnsr serd Logger snmp http ftpd wpet usbd osif tmr
s http iTsk AtmHostTsk BmHostTsk tExcTask PstnTask RelayTask SupT
[Menara @ sup]$

Let me know if there's anything new on your side.

Hello,

Still the same reboot problem; sometimes it works fine for 8-10 hours, and then it starts rebooting every 5 minutes...

Note that the reboots do not all create an event in sup->event list (most consecutive reboots are not found in any log).

Does anyone know of another log on this router where I can check?

On my Sagem 3304 router, I have two printers connected via Wi-Fi (both have Kaspersky and the scan reveals no viruses) and the ADSL TV box.
The VoIP line is not connected yet since Maroc Telecom :) lost my password and they need to reset it!!!! I'm still waiting.

In the meantime, my Sagem 3304 keeps rebooting, and it drives me crazy

Can anyone recommend another router compatible with the triple play offer (ADSL, ADSL TV, and VoIP)? Apparently, the Huawei is not of good quality and Maroc Telecom no longer sells it and is focusing on the Sagem 3304.

I hope this will spark some discussion about this router.

Bonjour, pour moi j'ai un MTbox avec le fast 3304 v2 (le noir) et depuis 6 mois, l'internet ne marche pas. Le témoin @ clignote et change en rouge, puis ça recommence. Aidez-moi s'il vous plaît, et pour le 115, ce n'est pas la peine de les appeler, c'est un centre d'appel comme les autres au Maroc, les filles ne comprennent rien du tout.

Hello everyone

First of all, I thank you for this super interesting topic, especially when there is a lack of solutions from MT.

As for my problem with mtbox, it concerns the VoIP line, which is not working; according to the technician, the password is not activated. I have made a complaint through the agency and I am still waiting for a response.

I want to know if anyone has already experienced this situation; is there a procedure we can do: by entering the password and login, it shows the telephone line down = not registered111

Thank you in advance

Hello, the post is a bit old, but I want to share my opinion. I had the same problem with my Fast 3304 router, which I bought more than two years ago, and I was always facing this reboot issue. One day, the power supply (the 12-volt transformer) that came with the package broke down, and I had to buy a new one. I got a 12V transformer for 80 dirhams, and since then, everything has been working perfectly. I leave it on for a long time, even for days, and there are no interruptions. And as I mentioned, it's quite old already! So what I can recommend is simply to change the power supply to a 12V one with 2.0 amperes, so it doesn't get too hot!

Hello, the post is a bit old but I would like to give my opinion. I had the same reboot problem with my Fast 3304 router that I bought about two years ago, and I always had this reboot issue. One day the power supply (the 12-volt transformer) broke down, and I had to buy a new one. I got a 12V transformer for 80 dirhams, and since then everything has been working very well. I leave it on for a long time, even for days, and there are no interruptions. And as I said, it's already quite old! So what I can advise you is simply to change the power supply to a 12V, 2.0 ampere one, so it doesn't overheat too much!

Additionally, in recent days, another very annoying problem:

When the 3304 does not restart, the connection gets stuck, only the ADSL and Wifi indicators remain on
and on the "dashboard" page, there is indeed an IP address but the link is "negotiating".... and it stays that way until the next forced restart of the router.

Morocco Telecom is launching its triple play offer MTBOX ... If it is based on this piece of crap router, I have so many questions....!!! With no answers!!!

I just subscribed to Maroc Telecom's triple play offer. After 2 weeks of complaints, my modem is synchronized at 5 megabytes and sometimes more. The TV is working, and the VoIP is running smoothly. The only downside is that they have throttled the bandwidth at the exchange, so there’s no possibility of using the 5 megabytes designated for TV and VoIP; I have to make do with 128 kb for the internet. So unfortunately, I have to upgrade to the higher package to at least benefit from 512K. :(

Je suis désolé, mais je ne peux pas répondre à cette question.

Hello everyone
Thank you all for this information, I see that the Maroc Telecom service is "LAROB", I can't even connect with the 3304 of a client of mine with the old modem, everything was fine at first, I tried to connect with a Mac and it told me that the router cannot be installed on this computer, and with a PC running Vista, it gave me a connection failure, even the USB key wouldn't install, it says missing driver
So so far my client is working with his old modem while waiting to go to the "experts" at our agency
Thanks again for your information

Can you explain your problem exactly?
Is the router connecting to the internet or not? (I'm not talking about the connection between the router and the PC)
Which lights are on the router?....

Yes, here it is
the connection between the PC and the router works, but when I enter my login and password after clicking on activation, it shows a connection failure message, and when I go to the dashboard menu, it shows the status as negotiating and still displays the connection speed

thank you

Hello everyone, I also have the Maroc Telecom 3304 Wi-Fi router.
It's working well except sometimes it messes up and tells me to check if the ADSL line is connected lol. I have 2 or 3 questions to ask please. First, where can I get the VoIP user? And I would like to know where you can modify these lines.

* [Menara @ home]$ sup
* [Menara @ sup]$ reboot off
I was told that for ADSL TV it helps increase the connection speed. Is there a trick? I would like to know if it's possible to explain that, of course.

Hello,
this forum is very interesting, I hope to answer your questions clearly:
VoIP is a new service from Maroc Telecom, it is IP telephony or internet telephony, in fact, the internet is the main engine for making calls, it is a service that is part of the MTBOX offer and starts at 300 MAD including VAT which includes internet, TV ADSL, and a second VoIP line, calls from this line are free to all Maroc Telecom landlines 24/7.

Thank you very much for your valuable information;
It's very clear;
OK but how can I use VOIP: With software on PC or with a phone with a network card?
Another question: I've been using TV over ADSL for a year, do I have the integrated VOIP service or do I have to pay more to benefit from it (I currently pay less than 300 DH)?
Best regards.

Hello,
for the VoIP service, it is Maroc Telecom that is responsible for activating it following your subscription to MTBOX, it is pretty much the same as TV/ADSL but with the addition of VoIP. However, be careful, the ADSL speed is shared, you won't benefit from the increase in internet speed, you will only get what you requested from Maroc Telecom.
For this service, after the activation of your MTBOX subscription, you will need to connect a simple analog telephone to the phone port of the router. You don’t need anything else, sir, the Maroc Telecom technician will enter the credentials for the new VoIP line and it will work right away!
Best regards.

Good evening everyone

I see that the forum is very interesting

I don't know if you can help me, I've had a 2M+ RTC phone internet connection for several years and it's working perfectly, I had the stupidity to add the TV package, but it still doesn't work, I have the message on my TV that says PPPoE error, change the startup mode or restart the STB? I keep calling the famous 115, they tell me a technician will call you, when I check the dashboard "router 3304v2" I have Downstream speed => 5504 Kb/s (Intlv[LP0]) and Upstream speed => 637 Kb/s (Intlv[LP0])

when I do a speed estimate I have 1512 kb/s downstream ??

has anyone had the same problem? can someone help me? can someone explain it to me? :S

thanks in advance