Replacement cartridge for epson stylus office bx300f

emilie0308 -  
 Pat-nick -
Hello,

My black ink cartridge is empty. There is a message indicating to press OK to start the replacement.

But when I press OK, nothing happens; the power button and the auto button (with the phone) are flashing.

What should I do? Did I make a mistake?

I look forward to your responses.

Emilie
Configuration: Windows Vista Internet Explorer 7.0

27 réponses

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FranckAlbi
 
Same problem for me with the Cyan. No solution for now...
17
FranckAlbi
 
After a quick visit to the technical center for EPSON near my place, the guy unplugged it when the carriage was in the right position and opened the cartridge cover. He took out the concerned cartridge and the error was gone after restarting.

Moral: it's a problem with the cartridge chip that creates the error we're interested in. By using the rather brute-force method of the technician, you will probably overcome the difficulty.

Moral (2): EPSON is really annoying us with its "Genuine" cartridges to prevent us from using compatibles, but this is the third issue with an original cartridge in less than a year. It's really starting to piss me off!

I hope this message helps you out of your predicament.

Atchao.
2
nini
 
Thank you FranckAlbi because I finally managed to change my cartridge, as I also have a problem when I want to change my cartridges, they get completely stuck to the right, so I have to turn it off at the right moment, but my problem persists.
0
chipdubaron Posted messages 1 Status Membre
 
After testing all the proposed solutions, the only one that worked was cutting off the power at the right time. Thanks to FranckAlbi.
0
jejee
 
Thank you for this method of use; it works perfectly.
0
bernard
 
Hello, I had the same problem. I started my printer with the lid open. The printer goes through a calibration and gets stuck at the end. However, if we turn it off with the button beforehand, we can position the cartridge holder and replace all the cartridges. Because for me the cyan error was displayed, but all the cartridges were empty.
0
calina
 
Same problem as Emilie, notices are crap because it's worse with the lights always on, and haven't found a solution, and I'm more than desperate
Bye Calina
9
calina
 
I am looking for help because I can't turn off the AUTO button on my Epson Stylus Office BX300F printer; it is blinking continuously, it won't turn off, and I don't know how to change my black ink cartridge because the module is not accessible.
What should I do? Is it my fault? What has happened to my scanner?
Or is it the result we get after a year?
I await a response in order to resolve my issue; thanks to anyone who can help me.
0
Reira-chan
 
Solution to change the ink cartridges of the BX300F printer:

On the BX300F model, there is a problem whenever you want to change the cartridge directly through the printer without using the computer. Indeed, the cartridges get stuck on the right, making it impossible to open the lid to change them.

You therefore have to use the computer (don't worry, it's very simple):

(For XP)

-> Start
-> Printers and Faxes
-> Utility tab
-> Replace ink cartridge

=> Follow the instructions displayed on the computer

It takes no more than a minute.

I hope this will be helpful for everyone who, like me, has struggled or even considered going "brute force" to change their cartridges! :)

Good luck to all!!
5
Marco
 
I solved the problem using a brute force method; you need to unplug the printer at the moment the cartridge moves in front of the window. Be careful because after changing the cartridges, it will ask you to change them again; you just need to tap them a couple of times and it works. Thank you for your help, goodbye everyone. Marco
0
anne
 
Reira-Chan, that's the right solution, indeed using the computer, everything works wonderfully, no need to force it!! Thank you very much for this tip!!
0
Caline_terre
 
I admit that after trying the "brute" version, I went through my PC (with a bit of research because it's on Vista and not XP) but the change was made and it's perfect.
0
Cé.
 
I also had this problem, the printer was asking me for an empty cartridge, but it got stuck on the right. I had already tried this method on the computer, but the first time it didn’t work. Fortunately, I tried again and, just like magic, it worked. I also recommend the more conventional method, but I have to admit that if it hadn't worked, the "brute force" method would have been practical! Thank you for your advice, I hope it works for a while!
0
vince
 
Super, thanks for the miracle solution.
0
xfab1972 Posted messages 196 Status Membre 13
 
A picture is worth a thousand words.
Take a look at this.

ftp://download.epson-europe.com/pub/download/3216/epson321648eu.pdf

--
No one is useless; it's just a matter of learning!
3
liosal
 
I have the same problem when changing the cartridge on BX300F

Have you found a solution?
0
sasa75010
 
me too, I have this problem. I did as instructed but it still doesn't work. Why???
0
jackie
 
Not possible to change the ink cartridges????????????????
0
AMINE 66 ORAN
 
HELLO
TO ANSWER YOU, I HAD THE SAME PROBLEM AS YOU AND I WAS ABLE TO DO
1- YOU GO TO THE CONTROL PANEL
2 - YOU GO TO PRINTER AND CLICK
3- CLICK WITH THE RIGHT BUTTON OF YOUR MOUSE
4-PRINTER OPTION
5-UTILITY
6 -INK CARTRIDGE REPLACEMENT
7 -AND YOU CLICK NEXT WITHOUT TOUCHING ANY BUTTON ON THE DEVICE AND IT WILL WORK AND IF IT INSISTS, TRY AGAIN
2
sali
 
My problem is that I can't click on "CARTRIDGE REPLACEMENT"
it's not working!!!! Do you have a solution please?!!
0
ditch64
 
My problem is solved without touching the printer, thanks for the advice.
0
Fee
 
A priori, you are all on PC.
On a Mac, we don't have the cartridge replacement option in the printer utility...
Anyway, I'm going to test the BOURRIN method.
2
xfab1972 Posted messages 196 Status Membre 13
 
Press once and it blinks, press a second time and the carriage is positioned for replacement.
See you!
1
emilie0308
 
Sorry, but it doesn't work, nothing happens.
0
blackeyed
 
Hello,
We had the same problem and the solution to get the cartridge carriage out is the "brute force" solution. We took the printer offline when the carriage was in the middle.
It's indeed a problem with the cartridge chip.
Now everything is fine.
Thanks to FranckAlbi.
1
CarbonMike
 
Hello everyone,

Having had the same issue as Emilie with the Epson BX300F (the two lights flashing and the machine literally crashing), I went through the Epson utility available on the computer and you just need to follow the steps and the carriage moves, the cartridge can be removed in no time. Really very easy, but indicating an internal problem with the machine...
1
nanou82
 
Hello,

I managed to change the cartridge but by taking some drastic measures! I must admit it was a bit clumsy, but it worked again. Let's wait and see next time... I locked the cartridge holder by unplugging the printer at just the right moment. It's crazy that it has come to this! Otherwise, it just wasn't working despite the manuals... I've only had it for two months and I really don't have the time to go to customer service.
1
supereme
 
Thank you!!!! I succeeded by following your advice, phew!!
0
Thonic
 
I also followed your advice. Here we go again.....Thank you
0
heylo
 
Indeed, I had tried everything and nothing worked... Except this.
0
lemeilleurdesmondes Posted messages 1 Status Membre 1
 
That's exactly it, by going through the computer and trying several times (for me, the 8th attempt was the right one!) we can unlock the situation, but that in no way argues for the quality of the machine, good evening.
1
fleur
 
I had to unplug it to get the cart at the right position
to change the cyan cartridge included with the printer purchase.
1
amine66oran
 
Hello, you have my reply on that but in case it blinks, you turn off your machine and then turn it back on and you follow your steps as I described above.
1
Profile blocked
 
Hello,
I confirm that the method known as "BOURINE" worked well for me to change the cartridge.
Reminder of the problem: unable to change the cartridge, the carriage does not move to the correct position and the "auto" light is blinking.
Here’s how I did it:
- Turn off the printer
- Open and keep the lid open (as if to change the cartridge)
- Turn on the printer, at this point, the print head with the cartridge moves. At this moment, violently unplug the power cord.
- You can now proceed with the cartridge change and then close the lid.
- Plug the printer back in.
- In my case, the printer indicated that the cartridge still needed to be changed... by opening the lid this time, the print head moved and entered change mode. I removed and reinserted the cartridge, then closed the lid.
- Everything went back to normal!
1
hela
 
It's simple, press the MENU button, then press the arrow above the OK button multiple times until you reach maintenance. Here you will find submenus, one of which is where we change the cartridges. :)
1
xfab1972 Posted messages 196 Status Membre 13
 
I made a mistake with the model.
You need to open the lid, replace the empty cartridge(s), close it, and then press OK.
See you!
0
emilie0308
 
I'm happy to help, but when I open the lid, the cartridges won't release; they're hidden on the right.
I'm really sorry to bother you, but this has been driving me crazy for a good hour!
0
xfab1972 Posted messages 196 Status Membre 13
 
Apparently, there is a second hood to open in addition to the scanner part.
--
No one is useless, you just have to learn!
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emilie0308
 
yes, I opened it, but it's still the same.
0
cricri
 
open the hood press ok then change the cartridge after control panel Printers and faxes epson right click resume printing @ + it works
0
hala
 
I have the same problem as Emelie.
0
xfab1972 Posted messages 196 Status Membre 13
 
Hi,
I don't know if emilie0308 managed it. Try following pages 44, 45, and 46 of the guide. (link in message 7)
See you soon
--
No one is useless, you just have to learn!
0
liosal
 
Following the instructions, it doesn't work. As Emilie said, there are 2 lights flashing when we press OK and the carriage doesn't move!
0
xfab1972 Posted messages 196 Status Membre 13
 
when the machine says "XXX exhausted" you press ok, then select the color to be replaced and then ok or 1.
You have to try several manipulations, I don't have this machine...
--
No one is useless, you just have to learn!
0
irena
 
Hello
I just resolved this issue with Epson's hotline: you need to change it not by using the manual which recommends using the buttons on the printer, but from your computer. In the print utility (the one that shows you the ink level of the cartridges on the screen), find "how to replace an ink cartridge" and follow the procedure... I just did it on a Mac, but I assume there's a similar utility on Windows. However, I was advised to take the machine to the after-sales service when I have the time because a firmware update is needed... What a waste of time: I bought the printer a month ago ;-(
I hope this helps those who are facing the same issue.
0
Felix
 
Yes, but for this procedure to work, the driver needs to be up to date!
With an old version, it won't work...
Felix
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