Showroomprivé and counterfeiting????

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sonialune86 -

Hello everyone

So here is my issue, a month ago I ordered from the showroom privé website.

It was a set of suitcases from the brand RUE PRINCESSE. The initial price was 750 euros and I ordered them for 150 euros.

Yesterday, Saturday, November 9th, I went to pick up my much-anticipated package.

I unpacked my package and what can I say....
Right from the opening, the suitcases smelled strongly of glue, almost unbearable.
Scratched suitcases, I noticed some defects, pieces of glue, and they don't seem very sturdy.

I am very skeptical, I don’t know what to think. After all, this is showroom privé.

How can I verify the authenticity of the suitcases????

10 answers

Answer 1 / 10 - Best answer
The best answer is the one that has been validated by our teams.
graffx Contributor
Yes, but the price stinks a bit, doesn't it? Between a 50% discount that would make it €300 and an almost free price of €150 for something worth €750...

showroomprivé may be in France, but it's not the first time this has happened, far from it.

--
Happy birthday to meeeee… and damn it.

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Answer 2 / 10
Afrikarnak Contributor
Hello..

It would be surprising for a brand based in France to sell counterfeit products.. But anything is possible!
Look for an official Rue Princesse distributor and show them the horrors you received.. For example, Galeries Lafayette..
If you received fakes, come back to the Forum for advice..

Still, the price drop from €750 to €150 is a bit incredible..
Is the brand’s signature present on the items??

See you later

PS: The genuine one is here:
http://www.rueprincesse.com/shop/fr/content/3-cgv

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Answer 3 / 10
showroomprive_serviceclients
Hello Sonialune86,

I am Carole from the Customer Satisfaction Service,
I apologize for the somewhat long response times during this holiday preparation period.
I have taken note of your request. Rest assured, we are a serious company and we ensure to collaborate with reliable partners. We pay particular attention to the quality and authenticity of our products. What you have indicated is quite concerning and is not at all reflective of Showroomprive. The satisfaction of our customers is paramount for us. In order to provide you with a solution as quickly as possible and to alert the relevant services about your experience, could you please send me your order number? An advisor will contact you shortly and you will be reimbursed.
I look forward to your reply and wish you an excellent weekend.
Carole

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1. samsalsar
  
  Hello.
  For my part, I have nothing to say about delivery times or customer service, which has always been very accessible and more than satisfactory for me.
  I discovered this site in October 2013 and I have placed almost 15 orders, more or less expensive.
  Mainly cosmetics, makeup, and all kinds of skincare, which originally cost a lot.
  I always do research online before buying from them to compare.
  I find that while the prices they indicate are not always up to date online, they are generally always more expensive than theirs (and for me, that’s a definite advantage!)
  However, I do have some doubts about certain cosmetic products that seem to be very expensive at first, but that I find very uncomfortable on the skin, especially since I can’t find any expiration dates!!! ???? .... could these be expired products????
  Even though I find that after researching, these products are pricey, they are never as expensive as the initial price on the showroom site.
  The clothes I ordered are more or less as I expected (a few defects for the brand;;;)
  
  Despite all these questions I have (since I'm new), I continue to be very diligent with this site, which I admit is more than attractive, and I also confess to having become addicted... For now, I find it suits me, even though I’m waiting for answers regarding the lack of dates on the products we buy....
  I want to emphasize that I am not a novice when it comes to shopping online, having been active for over 20 years; for now, it’s the site where I have no real complaints to make, even though I am still conducting my investigation, hence my presence on this forum ;).. Wishing you all the best and I take this last possible day to wish you all a very happy year;)...
  
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2. samsalsar
  
  Same day!... Finally, I've just gone back to the showroom site and ooooouuuuppsss!!!!
  a product I've been looking for at a good price for a long time is listed (it's a flash epilator)!!!! Problem!!! The product is listed at the same price without promotion on the Boulanger site...
  Question!? The product originally priced at 600 euros is sold for 199 on showroom in a super promo, but is listed at the same price without promotion in a big store near me like Boulanger!!!!!!
  Have they forgotten Mr. "Gogool" who tells us everything!!!!????
  The more my investigation progresses, the more I feel I'm going backward in all objectivity, I think I will take a break and look for other sites (even though I'm not naive)....
  That's a lot anyway, I'm okay being a pigeon, but a satisfied pigeon is what I prefer....
  
  PS: Showroom Team! What do you have to say about such dysfunctions????
  
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3. samsalsar
  
  If we simple consumers are able to verify !!!! what is your customer service doing??? The Internet is certainly a sales tool, but also a formidable comparison tool !!!!!
  To those who understand!
  
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4. UlissBlack
  
  Hello,
  
  I had the same problem. I ordered two bags from the brand Luisa Vannini at Showroomprivé. However, the quality of the product disgusted me... it has nothing to do with what was promised. Neither of the bags has any indication of the brand... I can send you photos of the products I received, and I can't even begin to describe how it smelled of glue for at least two weeks...
  Thank you in advance for your response...
  
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5. Afrikarnak Contributor
  
  @UlissBlackHello
  
  In case of suspected counterfeiting:
  
  1- Go to an official brand distributor store for expertise.
  
  2- If counterfeiting is confirmed, contact the CNAC and/or Customs (DGDDI).
  
  http://www.contrefacon-danger.com/publication/content/PAGE_1_256.php
  
  http://www.douane.gouv.fr/contact-et-assistance/contacter-info-douane-service
  
  If counterfeiting is confirmed, it could hurt..
  
  See you!
  
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Answer 4 / 10
sonialune86 Author
Yes, the brand's signature is indeed there.

But I just read on another forum that a young man bought a luxury watch, also on the Showroom Privé website, and that the authenticity certificate was indeed present.
However, after inspection, it turned out that the watch was fake!!!

But your idea of going to a store that distributes the brand is well thought out.

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1. Afrikarnak Contributor
  
  Re:
  
  You can also get in touch with the real Rue Princesse...
  If it turns out that these are counterfeits, it could hurt a lot! You would have been scammed..
  
  See you!
  
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2. sonialune86 Author
  
  I decided to return the suitcases, not entirely convinced, however the customer service tells me that the refund will be at my expense.
  
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3. Afrikarnak Contributor
  
  You can tell them that their suitcases seem to be counterfeit..
  
  Choose:
  
  they handle the return and refund you right away..
  OR
  You involve Customs or another competent authority as well as the real Rue Princesse, not to mention you could claim damages for 'deception'..
  
  Just to be sure, I would have the goods examined at an authorized point of sale + contact with Rue Princesse..
  This is not the first report of supposed counterfeit goods sold by this site reported online.. There is doubt!
  
  See you later
  
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Answer 5 / 10
nemesis663
Hello, I recently ordered a down jacket from the brand INÈS DE LA FRESSANGE on Showroomprivé.

When I received it, I didn't pay immediate attention to the inner label, but I discovered in the following days that it was completely different from the fabric of the jacket (a cut denim label), roughly glued over the spot of the old one, which had clearly been unstitched. It's a SCANDAL!

Moreover, the quality of the jacket, sold for 59 euros instead of 200, leaves much to be desired. Indeed, holes, loose threads, are appearing. (photos to support).
It's truly shameful, I sent an email on Sunday night and promptly received an automated email promising a response within 24 business hours; it’s Wednesday and I still have no reply. I sent a second one on Tuesday, I am waiting to see...

I am EXTREMELY disappointed, as this is not my first order; I am a loyal customer, despite sometimes making allowances for mistakes that I haven’t complained about out of excessive understanding on my part. This will be the last time I order from this site.

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Answer 6 / 10
showroomprive_serviceclients
Hello Sonialune86,

Thank you for providing me with your order number. After checking, I see that you contacted our Customer Service on 11/23 and a return label was sent to you so that you could send the package back to us. Have you received it?
I look forward to your reply.
Have a good evening

Carole

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Answer 7 / 10
sonialune86 Author
23404176 here is my order number

my withdrawal period has expired.

however, I have noticed plenty of problems:

the first is that the zipper is already stuck.

the second is that the handle is not stable at all.

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1. Babou
  
  I have the same puffer jacket!!! Ugh...
  
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2. showroomprive_serviceclients
  
  Hello Sonialune86,
  
  I am getting back to you, albeit belatedly, but I noted that an advisor had contacted you about this and provided you with a solution.
  
  Thank you for your patience, and I hope to see you again on the site.
  
  Carole - Customer Satisfaction Service Showroomprive.com
  
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3. raoul
  
  Hello
  
  Your camel leather handbags from the brand Roberta Minelli are exact replicas of the Birkin bags from Hermès. You're going to have Hermès' lawyers on your back, it won't go unnoticed, hello fraud ^^
  
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4. showroomprive_serviceclients
  
  Hello Raoul
  
  I think talking about copying is probably a bit harsh. Ready-to-wear is inspired by luxury brands that set trends and styles based on the seasons, that's a fact. This is quite common in fashion.
  
  There may be similarities between designer models and ready-to-wear brands. But I have no doubt about the originality of the materials and shapes used to create the items from the Roberta Minelli brand.
  
  Carole - Customer Satisfaction Service Showroomprive.com
  
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5. MissNel
  
  I bought that famous bag I had been dreaming of for a long time and I am completely satisfied. Thank you Showroomprivé!!! I think people here really like to complain!! Why so much fuss?! No one forced you to buy it, after all!!!
  
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Answer 8 / 10
nemesis663
You have to go directly to their Facebook wall to complain, that's what I did and within 20 minutes I was contacted by an advisor who offered me a settlement (return of the down jacket and refund).
It's sad to have to resort to making a scene to be heard.

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1. showroomprive_serviceclients
  
  Hello Nemesis663
  
  You contacted us on another forum, through which I invited you to provide your order number for a quick and beneficial solution for you. Perhaps your request has found a favorable outcome; in that case, please let me know. If not, I will do what is necessary to ensure your satisfaction.
  
  You can also reach us on all our platforms (Facebook, Twitter, Gmail, forums...) and via our website in the "Help and Contact" section; our teams will be happy to respond to all your requests equally and promptly.
  
  Don't worry, if you contacted our teams in time, a response is always possible. I will do what it takes to bring a smile back to your face.
  
  Have a great day!
  Carole - Customer Satisfaction Service Showroomprive.com
  
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Answer 9 / 10
sonialune86 Author
my order no. 23404176

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Answer 10 / 10
sonialune86 Author
Good evening,

I completely understand you, I've experienced the same thing with lingerie that had the tag cut off, so I didn't know if it was the brand I had ordered, and let's not even talk about the quality of some products.

I think SHOWROOMPRIVE is no longer what it used to be.

Don't hesitate to call them to express your dissatisfaction and disappointment.

Sometimes you have to wait a month to receive your packages, only to eventually discover a cheap counterfeit.

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1. showroomprive_serviceclients
  
  Hello Sonialune,
  
  I would like to intervene to provide some clarifications: Showroomprive.com does not sell counterfeit products at all. We work closely with reputable suppliers and we control, according to a strict quality charter, all the products sold on the site. We are a serious company that respects the law.
  
  We refund all customers who are not completely satisfied with their orders, provided that they meet the return conditions. The legal period for changing your mind is 7 days, but we have extended it to 14 days!
  
  Have you exercised your right of withdrawal regarding the suitcases? Or perhaps you preferred to keep them. A return label was sent to you some time ago.
  
  As for our delivery times, I am aware that they are long, but they are directly related to our operations: We offer different sales every day over a very short period of time, unlike websites that operate with permanent collections. This specificity requires huge logistics. This is how we manage to offer increasingly attractive discounts.
  
  Carole - Customer Satisfaction Service Showroomprive.com
  
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2. graffx Contributor
  
  @showroomprive_serviceclientsJust for your information, the withdrawal period extended from 7 to 14 days is not a good gesture from your company but a directive adopted by the Council of the European Union last October and is now valid for all online sites ;)
  
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3. showroomprive_serviceclients
  
  Hello Graffx,
  
  Just a quick note, this directive was discussed several months ago but has not yet been implemented. It will be during the year 2014.
  
  That said, we have taken the initiative as we have been offering our clients a 14-day period instead of 7 for several months now, well before October ;)
  
  Carole - Customer Satisfaction Service Showroomprive.com
  
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