Hello, I just helped my mom set up the Internet at her place yesterday, with the latest version of the Freebox HD. Today's surprise: the connection between the FB-ADSL and the FB-HD is now made via CPL, no longer via Wi-Fi. Once everything was properly connected, the Internet is working fine, we are waiting for the phone (line creation delay, etc.), but there's no TNT due to the non-association of the CPL boxes. No matter how long I press the button on the first box (ADSL), running to the second one to do the same manipulation, there are no significant results. In short, the green & orange lights on the HD box only stay steady for 5-10 seconds, no more. In the end, the two FBs cannot communicate = no TNT available, no freeplayer, etc. Help!! Thanks in advance

Hi topspin92! I found a solution..... just hold down each powerline adapter for less than a second (and not 2 to 3 seconds as the manual says) and then you'll see the green and orange LEDs synchronize.... And long live the joy of having channels on the TV!!! Hoping to have helped you... How to watch TV on the internet

Hello, I have a problem (like many....) with the freeplug - I synced the two boxes and... actually everything works when the yellow ethernet cable is plugged in... when I unplug it, it shows "ERROR 51" and the picture freezes... so I rebooted... hard rebooted... well, the whole thing... and... still no wireless connection! Now I don’t know what to do... If someone had the solution... or could tell me if I did something wrong...? Is there something to set up on the Free site in the functionalities? Do I need to activate the WIFI? In the "my account/functionality" section.. or does it have nothing to do with it? Thank you in advance to the magician who will help me work the miracle of making all this mess work!

Hello, here's my problem at home: I received the Freebox + HD box yesterday and I have an issue with the connection of the HD box. First of all, 1st anomaly, I do not have the 2 small antennas that allow the HD box to work via Wi-Fi, I will contact Free to report the problem. For those who receive their packages since the release of the Freeplugs, were there the 2 Wi-Fi antennas for the HD box in the package? Next, the box and the HD box are delivered with a power supply that also acts as a PLC connection. To this end, both power supplies are equipped with a small Ethernet cable. For PLC communication to work between the HD box and the Freebox, these cables must be plugged into the yellow Ethernet ports of the box on one side and the HD box on the other side. The problem is that the yellow Ethernet port of the box is being used to connect my computer, so it is already occupied. I do not wish to connect the box to my computer via the USB port. So what should I do? I'm surprised that Free didn't think about those of us who already use the yellow Ethernet port. I have tried connecting the PLC power supply to one of the 4 "network" Ethernet ports of the Freebox, but of course it does not work, the 2 PLC power supplies do not sync, and neither do the HD box and the Freebox. I should mention that I haven't configured my box as a router yet, but I'm not sure that would solve anything. What do you recommend? Thank you!

Boudi... I'm bringing you answers: I also have a Freebox HD with CPL.... - 1) You no longer have the 2 small antennas on the HD box and that's normal because they are no longer needed... it operates on CPL (whereas before antennas = WIFI MIMO) So everything is fine. -2) Ethernet cable power CPL on the ADSL box side to be connected to the yellow port only... and configure the router to make the other 4 ethernet ports work.. There you go;;; hoping I've helped you :-D

I just received the latest Freebox V5 with the 2 CPL boxes, unfortunately the synchronization is not working between the two boxes. I read the comments above without success (1 second to reset the boxes) Does anyone know if being plugged into a multi-socket can cause problems?

Hello, I also received my new Freebox HD yesterday and I'm experiencing the same problem as some others, except that one of the power units has both LEDs flashing continuously. I checked the FAQ from Free, and the only response they gave me is to hold down the button until the LEDs turn off; unfortunately, even after 3 minutes, the LEDs are still flashing. I can't seem to reset one of the units. Does anyone have the solution???? Thanks in advance, because I'm racking my brains but to no avail.

Some information for owners of the latest Freebox V5 CPL: - I confirm that it works for the boxes, I even pressed the buttons in a shaky manner and it worked. Without having activated router mode, we can: - connect a computer to one of the Ethernet ports - connect the CPL block to one of the other Ethernet ports or to the TV Ethernet port What I would like to do next is: - connect the Freebox TV to the Freebox with a regular Ethernet cable and find a 12V transformer to power my Freebox TV, in order to free up one CPL box, so I can connect a PC this way, instead of having to buy a pair of boxes for €49... What do you think?

Hi everyone, same issue as everyone else, the two powerline adapters are not syncing. The one-second trick didn’t work for me. However, I managed to get it to work by pressing the button multiple times until the lights on the first powerline adapter started blinking like a Christmas tree. Then you have to run to the second adapter and do the same. After a lot of blinking between both adapters, the sync happened! PHEW (I'm getting more and more disappointed with Free...)

Hello, I also have a powerline adapter problem with the Freebox V4. It worked perfectly for about 3 to 4 months until today. My first adapter (the signal transmitter) connected to the Freebox seems to be functioning, but the second one no longer detects the network; only the "power" light is on. For your information: I haven’t changed outlets, I haven’t bought any new electrical devices, I have tried unplugging and replugging them with no success... I even connected both adapters side by side, and still, nothing; the second one does not detect the network. Your help would be greatly appreciated. Thank you Piocus

You who found the solution, I thank you because since yesterday my house has been in chaos as I was desperately trying to synchronize everything. Pfff let's just say that even Free themselves don't even know how to use their devices with their messed-up procedure!! A big thank you to you man!!! LAST THING: the power supply doesn't fit exactly for the HD box, it's slightly too small.!!! pfff

Hello, I'm okay with the association but I have another issue, the powerline network only works in this room but when I go to another room, I lose the association, which is all the more regrettable since the HD box is no longer Wi-Fi, at least I think so because I've been trying for 2 days. If anyone has a solution, I thank them in advance.

FreePlug (CPL) association issue : CCM

80 answers

Answer 1 / 80 - Best answer
The best answer is the one that has been validated by our teams.
Mick
Hi topspin92!

I found a solution..... just hold down each powerline adapter for less than a second (and not 2 to 3 seconds as the manual says) and then you'll see the green and orange LEDs synchronize....

And long live the joy of having channels on the TV!!!

Hoping to have helped you...
How to watch TV on the internet

246
1. windog
  
  I confirm the problem. I couldn't sync my powerline adapters from FREE.
  
  It is true that by pressing each button for one second ..... IT WORKS!
  
  0
2. topspin92
  
  Yay, it works indeed!!
  
  Thanks to everyone!!
  
  0
3. babarhum
  
  same for me, I just succeeded by leaving only one second for the sync
  thanks for the help
  
  0
4. boudi
  
  Yes, thank you Mick, actually my problem has been solved for 2 days.
  
  You need to connect the ethernet cable from the freeplug of the freebox to the yellow port, and the computer to one of the 4 other ethernet ports. With just one computer, there's no need to configure the freebox as a router.
  
  But thank you anyway!
  
  0
5. connected girl
  
  Right now, I bless the one who found and provided the solution to the problem. I just spent an entire evening plugging/unplugging/downloading the software (3 times)/rebooting/associating/resetting... including a call to Free's hotline... and all I got in response was "please follow the procedure for associating the Freeplugs and if that doesn't work, unplug them for 24 hours."
  And it took just 2 seconds less...
  
  Thank you a thousand times!
  
  0
Answer 2 / 80
J
Hello,

I have a problem (like many....) with the freeplug - I synced the two boxes and... actually everything works when the yellow ethernet cable is plugged in... when I unplug it, it shows "ERROR 51" and the picture freezes... so I rebooted... hard rebooted... well, the whole thing... and... still no wireless connection! Now I don’t know what to do... If someone had the solution... or could tell me if I did something wrong...?
Is there something to set up on the Free site in the functionalities? Do I need to activate the WIFI? In the "my account/functionality" section.. or does it have nothing to do with it?

Thank you in advance to the magician who will help me work the miracle of making all this mess work!

0
1. Jessie
  
  Hello, I have the same problem as you! What can we do???
  
  0
2. aop
  
  hahaha so strong, your yellow cable is your ethernet cable........... the information, or should I say your signal, has to come from somewhere, and believe me, it doesn't come from the power, the power is just a carrier wave, it only serves to transport another signal, anyway if you unplug your yellow ethernet cable don't be surprised if you no longer have an image, recap of how it actually works.....
  your internet TV signal...etc is recovered from your phone socket via your telephone cable plugged into your box, then your box decodes (roughly speaking), and sends it back to the right sockets if I may say, anyway, your yellow socket only serves one purpose, to send (for your box case) and receive (for your TV box case) the TV signal, it's a bit like asking for help because after unplugging your antenna cable you could no longer receive the TV (back in the analog days)
  
  0
3. aop
  
  I just forgot to specify, it's your fault for unplugging your yellow Ethernet cable.
  
  0
4. niko
  
  Try connecting your yellow cable to a different Ethernet port than number 4; I had this problem too.
  
  0
Answer 3 / 80
boudi
Hello, here's my problem at home:

I received the Freebox + HD box yesterday and I have an issue with the connection of the HD box.

First of all, 1st anomaly, I do not have the 2 small antennas that allow the HD box to work via Wi-Fi, I will contact Free to report the problem. For those who receive their packages since the release of the Freeplugs, were there the 2 Wi-Fi antennas for the HD box in the package?

Next, the box and the HD box are delivered with a power supply that also acts as a PLC connection. To this end, both power supplies are equipped with a small Ethernet cable. For PLC communication to work between the HD box and the Freebox, these cables must be plugged into the yellow Ethernet ports of the box on one side and the HD box on the other side.

The problem is that the yellow Ethernet port of the box is being used to connect my computer, so it is already occupied. I do not wish to connect the box to my computer via the USB port.

So what should I do? I'm surprised that Free didn't think about those of us who already use the yellow Ethernet port. I have tried connecting the PLC power supply to one of the 4 "network" Ethernet ports of the Freebox, but of course it does not work, the 2 PLC power supplies do not sync, and neither do the HD box and the Freebox. I should mention that I haven't configured my box as a router yet, but I'm not sure that would solve anything.

What do you recommend?

Thank you!

0
Answer 4 / 80
Mick
Boudi... I'm bringing you answers: I also have a Freebox HD with CPL....

- 1)

You no longer have the 2 small antennas on the HD box and that's normal because they are no longer needed... it operates on CPL (whereas before antennas = WIFI MIMO)
So everything is fine.

-2)

Ethernet cable power CPL on the ADSL box side to be connected to the yellow port only... and configure the router to make the other 4 ethernet ports work..

There you go;;; hoping I've helped you :-D

3
Answer 5 / 80
tazz
I just received the latest Freebox V5 with the 2 CPL boxes, unfortunately the synchronization is not working between the two boxes.
I read the comments above without success (1 second to reset the boxes) Does anyone know if being plugged into a multi-socket can cause problems?

3
1. jl
  
  no, except that the power strip box should not be equipped with a power switch.
  
  0
Answer 6 / 80
Doudou037
Hello,
I also received my new Freebox HD yesterday and I'm experiencing the same problem as some others, except that one of the power units has both LEDs flashing continuously.
I checked the FAQ from Free, and the only response they gave me is to hold down the button until the LEDs turn off; unfortunately, even after 3 minutes, the LEDs are still flashing.
I can't seem to reset one of the units.
Does anyone have the solution????
Thanks in advance, because I'm racking my brains but to no avail.

20
1. panter34
  
  a question: can we combine plugs with a single turn signal with those that have two? I hope I'm clear enough??
  
  0
2. jl
  
  it's better to pair it with a classic freeplug and it also costs less.
  
  0
Answer 7 / 80
Bibi
Some information for owners of the latest Freebox V5 CPL:

- I confirm that it works for the boxes, I even pressed the buttons in a shaky manner and it worked.

Without having activated router mode, we can:
- connect a computer to one of the Ethernet ports
- connect the CPL block to one of the other Ethernet ports or to the TV Ethernet port

What I would like to do next is:
- connect the Freebox TV to the Freebox with a regular Ethernet cable and find a 12V transformer to power my Freebox TV, in order to free up one CPL box, so I can connect a PC this way, instead of having to buy a pair of boxes for €49...
What do you think?

3
Answer 8 / 80
Mulot
Hi everyone,

same issue as everyone else, the two powerline adapters are not syncing.

The one-second trick didn’t work for me.

However, I managed to get it to work by pressing the button multiple times until the lights on the first powerline adapter started blinking like a Christmas tree.
Then you have to run to the second adapter and do the same. After a lot of blinking between both adapters, the sync happened! PHEW

(I'm getting more and more disappointed with Free...)

8
1. Blanche
  
  Thank you, after struggling and reading all the messages, your tip worked for us, at least for now, thanks again, it's really annoying when it doesn't work just because of little details.
  
  0
2. patou
  
  Great, thank you very much! Same problem, and thanks to your advice, it's working again.
  After 4 days of pulling my hair out, I finally have the TV back! ;)
  
  Awesome!
  
  0
3. Nico
  
  Well played, it worked for me too.
  
  0
4. panter34
  
  I agree with you, I have the same synchronization issue and none of your solutions have worked!!! I am also increasingly disappointed with Free! I have another problem, about 6 months ago my high-speed connection dropped, now when I turn on the TV I get a message asking me to choose between standard or low bandwidth. So I can't get all the channels, if 2 TVs are connected at the same time the TVs freeze, and the same happens when a recording is being made!
  Have you encountered the same problem? I've contacted Free 3 times, and they just tell me to reset the box by unplugging and plugging it back in, but nothing works! Help!!!!! Thank you in advance!
  
  0
5. Franck
  
  Indeed, very disappointed with Free as well. Recurring problem with exchanged freeplugs and the power cord (of the new freeplug)
  doesn't hold and regularly disconnects. Called Free to request a replacement for the freeplugs, which then goes into red. After 10 minutes of testing, the Free advisor decides to exchange the defective freeplug, but the call gets cut off before finalizing the order, so a second call. The second Free advisor asks for several manipulations and no longer agrees to exchange the freeplugs. Third disconnection. Called back on my mobile and the third advisor is even worse than the previous ones. You’d think it was the Middle Ages with Free to the point that customers are forced to contort under the furniture untangling wires, running from one freeplug to another, etc... The FREE representatives are completely useless; none of the 4 Free advisors gave me the same version about the malfunction. Thank goodness there are other, more serious operators!!!
  
  0
Answer 9 / 80
piocus
Hello,

I also have a powerline adapter problem with the Freebox V4. It worked perfectly for about 3 to 4 months until today. My first adapter (the signal transmitter) connected to the Freebox seems to be functioning, but the second one no longer detects the network; only the "power" light is on.

For your information: I haven’t changed outlets, I haven’t bought any new electrical devices, I have tried unplugging and replugging them with no success... I even connected both adapters side by side, and still, nothing; the second one does not detect the network.

Your help would be greatly appreciated.

Thank you

Piocus

2
1. bruno
  
  Hi
  for your information, if you already have a powerline system (other than freeplugs): the TV part of the Freebox HD can be connected to one of your non-Freebox adapters.
  You just need to configure your adapters (non-Freebox), and when it works, connect one of them in place of the Freeplug intended for the HD part of the Freebox HD.
  It works very well (I have old Netgear XAV101 that allow 200 mb).
  See you later.
  
  0
Answer 10 / 80
comdid
You who found the solution, I thank you because since yesterday my house has been in chaos as I was desperately trying to synchronize everything. Pfff let's just say that even Free themselves don't even know how to use their devices with their messed-up procedure!!

A big thank you to you man!!!

LAST THING: the power supply doesn't fit exactly for the HD box, it's slightly too small.!!! pfff

0
Answer 11 / 80
elvis
Hello,
I'm okay with the association but I have another issue, the powerline network only works in this room but when I go to another room, I lose the association, which is all the more regrettable since the HD box is no longer Wi-Fi, at least I think so because I've been trying for 2 days. If anyone has a solution, I thank them in advance.

10
1. choviro
  
  It's the ADSL box that has Wi-Fi
  I had to restart the procedure on my Free account because the Freebox needs to be initialized.
  For me, it works perfectly with a Wi-Fi key on the other side of the partition with my second computer
  I haven't tried my Freeplugs yet.
  
  0
2. aleskaoui
  
  You should check that in your electrical panel and on the outlets in the other rooms the phases and neutral are not reversed (blue wire on the left and red wire on the right).
  
  0
3. brupala
  
  @aleskaouino,
  it has no importance for the functioning of the powerline adapters.
  --
  and ... There you go!
  
  0
Answer 12 / 80
Jess
I have a small problem; I tried pressing both buttons for a second but nothing happens, the second LED stays orange and the HD box says "NETWORK" and nothing else, nothing is progressing. Can someone please help me?

0
1. Ducnycos
  
  Hello,
  
  Have you solved your problem?
  I have almost the same issue as you (plus the two powerline adapters worked for a week) they are synchronized but the free HD remains stuck on network.
  
  Best regards,
  
  0
2. jl
  
  perform a hard reboot by unplugging the power cable and plugging it back in while holding down one of the buttons on the front of the box
  
  0
Answer 13 / 80
karman
Hello everyone,

I just got my Free V5 and I'm having the same problem as most people, powerline connection!!! lol
Thanks for the info about the timing that should be reviewed by Free.....

0
Answer 14 / 80
anonym
yessss great thank youuuu
that's right, just hold for 1 second instead of 3

If you previously performed a synchronization test, do not forget to hold for 15 seconds to reset the powerline adapters (when the LEDs turn off, it's good, it's reset)

3
Answer 15 / 80
paty76
Hello,
I had the same problem as well. But to solve it: first, plug your freeplugs into a single power outlet and not into a power strip. Then perform the following steps: press and hold the black button on the TV freeplug for 1 to 3 seconds, then go to the second freeplug, press and release the black button, and it should work perfectly.
Kisses

2
1. anonyme
  
  Hello,
  I had the same problem, thank you very much for the info, it works.
  Best regards
  
  0
Answer 16 / 80
mjc95
Well, I take my hat off to you!
I've been trying all the solutions for three hours and there it is... miracle! Thank you.

15
Answer 17 / 80
scat
Exactly, you just have to hold it for 1 second!
You just had to think about it.
Thank you

0
Answer 18 / 80
Jipé
THANK YOU ! ! ! !

I've been tearing my hair out for three hours over these 3 seconds, when it only takes a second to synchronize the two freeplugs!

Kudos to Free for the completely off-the-mark manual ! ! ! !

AND thanks to Cindy38 for the provided solution!

0
Answer 19 / 80
Vincent
<translation>Hat, that was the solution!</translation>

0
Answer 20 / 80
Guiguipogpog
Thank you, thank you, thank you, thank you!!
Finally, after trying so many things — damn, it was within my reach!
Congratulations on thinking NOT to follow the instructions given by Free... :-) !

0
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