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Controller reset issue

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Sheenan -  

Hello, I'm new to the forum. Thank you in advance for any help you can provide.

Let me explain my problem: yesterday I bought a game controller.

I plugged it in and installed the driver, then I tested a few games, and everything worked perfectly.

This morning, while playing FF7 Remake, I noticed that the right stick has a slight continuous rotation. I turned off the game, opened the game controller menu, clicked on reset and then calibration. I went through the calibration steps, but it didn't work; the slight rotation is still there. I went to read forums about controller issues and found a solution: reset the controller using a small button in a tiny hole at the back of the controller (the reset button). I pressed it with a paper clip for 10 seconds, and the controller turned off.

Now it's impossible to turn it back on; it's not recognized in my devices. When I plug it into a USB port, I don't hear the connection sound. I tested all the ports, even those where my mouse and keyboard, which work perfectly, are connected. I uninstalled and reinstalled the driver, but nothing....

I think I broke a brand new controller T_T

So that's my problem; if someone knows about this....

Thanks again.


7 answers

  1.  flo88 Contributor

    Hello

    Yesterday I bought a game controller.

    Well, return it for warranty service since it's new.

    Simply, you don't specify how it broke down.

    Signature
    Waiting for other responses; I'm attracting trolls....

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    1. Sheenan Author

      uh yeah indeed I misspoke, it's after resetting the controller that the PC doesn't even recognize it anymore.

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      1. steph810

        Hello,

        Controller model please??

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      2. flo88 Contributor

        Whatever, back to the seller.

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    2. Sheenan Author

      it's a wireless Alpha Omega Players controller for PC and PS3

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      1. steph810

        Plug in the controller, then open powershell and enter this command: copy paste

         Get-WmiObject -Class Win32_PnpEntity -ComputerName localhost -Namespace Root\CIMV2 | Where-Object {$_.ConfigManagerErrorCode -gt 0 } | Select-Object ConfigManagerErrorCode,Errortext,Present,Status,StatusInfo,caption } | Out-File -Append ~\Desktop\drivererror.txt

        A file named drivererror.txt will be on the desktop, please share it or take a screenshot of the result.

        Next, also execute this one.

         msdt.exe -id DeviceDiagnostic
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        2. Sheenan Author

          I don't have a .txt file that appears, but Windows PowerShell responds with this.

          At line:1 char: 217
          + ... anagerErrorCode,Errortext,Present,Status,StatusInfo,caption } | Out-F ...
          +                                                                 ~
          Unexpected token ‘}’ in expression or statement.
          At line:1 char: 219
          + ... agerErrorCode,Errortext,Present,Status,StatusInfo,caption } | Out-Fil ...
          +                                                                 ~
          An empty pipeline element is not allowed.
              + CategoryInfo          : ParserError: (:) [], ParentContainsErrorRecordException
              + FullyQualifiedErrorId : UnexpectedToken

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          1. steph810

            And without output file:

             Get-WmiObject -Class Win32_PnpEntity -ComputerName localhost -Namespace Root\CIMV2 | Where-Object {$_.ConfigManagerErrorCode -gt 0 } | Select-Object ConfigManagerErrorCode,Errortext,Present,Status,StatusInfo,caption }
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        3. Sheenan Author

          Still no .txt file and this PowerShell response that seems to be the same.

          At line character: 1: 217
          + ... ConfigManagerErrorCode,Errortext,Present,Status,StatusInfo,caption }
          + ~
          Unexpected token “}” in the expression or statement.
          + CategoryInfo : ParserError: (:) [], ParentContainsErrorRecordException
          + FullyQualifiedErrorId : UnexpectedToken

          However, I have new information, I connected the controller to a tablet charger, now it turns on, but still not recognized, no USB sound when I plug it in, so I wonder if the USB cable is just a charging cable and the controller should connect via Bluetooth.

          I uninstalled the driver and reinstalled it but still nothing.

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          1. steph810

            OK error of }.

             Get-WmiObject -Class Win32_PnpEntity -ComputerName localhost -Namespace Root\CIMV2 | Where-Object {$_.ConfigManagerErrorCode -gt 0 } | Select-Object ConfigManagerErrorCode,Errortext,Present,Status,StatusInfo,caption | Out-File -Append ~\Desktop\drivererrors.txt
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        4. Sheenan Author

          It was good, whoohoo it's working again, the USB is just for power, and I made the controller detected via Bluetooth.

          Thanks again Steph, you're the only one who replied.

          Okay, I'm finally going back to FF7 Remake :)

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