Impossible d'Imap !

Solved

glg29 -

Hello everyone,
The SFR messaging service is not the one I use, but I have no issues sending/receiving messages when I need to.
That's not the case with Outlook, which shows me this

and refuses the password I enter.
Is it a specific password or the SFR messaging password? I get so many rejections that I wonder which password it is!
I have the same issues when using Thunderbird!
Thank you if you can help me.
Best regards.

Configuration: Windows / Firefox 94.0

The one who doesn't please upon arrival always does when leaving.
O Breizh ma bro, me 'gar ma bro !

2 answers

Answer 1 / 2
madmyke Moderator
Hello

The password for Outlook is the one for the target email account (to access it, for example, via a browser).
If it does not work in Thunderbird, that confirms that it is not correct.
I don't understand "The SFR email is not the one I use"??? If it's not your email, why do you want to connect to it?

Best regards

0
1. glg29 Author
  
  Hello madmyke,
  Thank you in advance for your interest in the issue.
  I am subscribed to SFR, and the messaging service offered by this ISP does not interest me.
  I mainly use Outlook and occasionally Thunderbird.
  When using these two email clients, I get a message confirming what I mentioned in my initial question.
  The target password, as you mentioned, is not recognized when I enter it!
  Thunderbird displays this detail
  
  when I validate the password,
  
  Best regards.
  
  0
Answer 2 / 2
madmyke Moderator
Ok, we're mixing messaging and a "client" or messaging program. :-)
Outlook or Thunderbird is therefore the client and connects to the messaging service.

The message you have is the same on both sides, issue with THIS user and/or password.
So there is a problem with one or the other.
For the password, it's easy to check; just log in to the SFR webmail online with a browser and validate that password. If there are no issues, then the username is problematic.
I don't know SFR, sometimes it's a specific identifier for them, sometimes the email address.

See THIS for SFR identifiers.

--
"We swallow the flattering lie in large gulps and we drink the bitter truth drop by drop."

0
1. glg29 Author
  
  Regarding the username and password for accessing the messaging service, it's about my email address and the designated password for me to log in.
  From the SFR website, I logged out and logged back in with my "normal" credentials and everything works fine.
  When you say "
  There is therefore a problem with one or the other
  ", if that seems clear to you, it is less so for me!
  Could you please clarify?
  I understand that the identity might be a problem, is that so?
  Thank you for your cooperation.
  Best regards.
  
  0
2. brucine
  
  @glg29Hello,
  
  For the past few days (it's not an IMAP issue but that doesn't change anything), I've been experiencing random outages in receiving SFR emails in my software; I'm not receiving anything even though there are new emails (smartphone and/or webmail notifications), and the connection log reports "invalid identifier."
  
  Then it suddenly starts working again without me doing anything: there is therefore a bug not with my settings, but with the SFR servers.
  
  0
3. glg29 Author
  
  @brucineHello Brucine,
  When I use the SFR messaging service (which I don't like!), there are no problems; both sending and receiving emails work perfectly.
  I haven't checked, but it's possible that the SFR messaging has SMTP and POP settings configured on my end, and that's why it works!
  Regards.
  
  0
4. brucine
  
  @glg29Yes, me too, that’s what I was saying: I have no issues sending or receiving from the webmail or the Android app (and I also hate both), but I didn't say, on the contrary, that it was working in IMAP rather than POP: random failure from the mail software in POP, but it is possible that the failure is widespread and in any case IMAP changes the dedicated ports, not the identification.
  
  I have no problem receiving on an old Orange address (non-secure POP and not the same server) and just tried for SFR, the fly has changed donkeys, the message is no longer "-ERR Invalid login or password" but "-ERR internal server error."
  
  I had the same failure for a few hours a few days ago that resolved itself, so I still believe that it’s the SFR server that is at fault and that there’s nothing else to do for now but wait.
  
  0
5. brucine
  
  @brucineFor your information, the Holy Spirit has intervened and this morning, the SFR server has been resurrected: let’s see if it works now.
  
  0

Impossible d'Imap !

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