HDMI Switch Connection Issue

Question

Hello everyone,

I'm reaching out to you to help me solve my problem; I've been pulling my hair out since Monday, at this rate I'll be bald by the end of the weekend...

So, I recently bought a new TV (LG 75UN71006LC) which has 3 HDMI ports (my old TV had 4).

I decided to buy an HDMI switch at Boulanger, Switch HDMI Essentielb HDMI 4K 5 inputs / 1 output (Ref: 0008004355)

My goal is to connect my consoles (PS4 slim, XBOX ONE S, Nintendo Switch) to this switch since the other 2 HDMI ports on my TV are occupied by a Fire TV stick and my PC

When I wanted to install the device, I encountered a problem: NO SIGNAL...

Logically, this type of device should be plug & play, so I tried connecting the consoles one by one and the PS4 works, the Nintendo Switch too, but the XBOX doesn't give a signal. I tried connecting the latter (without a hard drive or any other additional device to see if the problem came from that, but nothing works), the issue being that when I connect my Xbox, I end up with no signal again for the other consoles.

I looked into the power settings of my console, both in energy-saving mode and instant-on mode; the result is the same...

If anyone has a solution to propose to solve this problem, I’m all ears.

Thanks in advance and have a great end of the year.

Andy31200 · Answer

Hello and welcome to this forum,  Dumb question: this switch might need to be powered via the micro USB on the side  -- I call a spade a spade *      *in French in the text

flobiotox9237 · Answer

Hello and thank you,  Equally dumb response, it works perfectly for 2 of my 3 consoles so it is indeed powered..

Andy31200 · Answer

So stop tearing your hair out and take it back to the bakery, it might be defective.  -- I call a spade a spade *      *in French in the text

flobiotox9237 · Answer

Relevant... but I've already thought about it and tested it on another television, there was no issue, so it is indeed a problem with the settings.

baladur13 · Answer

Hello,
So to connect, there are PS4 - Xbox - Nintendo - PC and fire tv stick, so 5 HDMI
before with 4 inputs it wasn't possible already!
That said, does the Xbox connected directly to an HDMI on the television work or not?
The switch is capable of managing the 5 devices, so if one of them doesn't work on the switch, we can connect it directly to the TV and the others to the switch.

--
It's very difficult to catch a black cat in a dark room.
Especially when it's not there...

flobiotox9237 · Answer

Except that the PC won't go on it, I really only want consoles on this switch to also avoid having to change my image settings every time I switch devices.

flobiotox9237 · Answer

I just found something, I managed to start my Xbox by setting its resolution to 1080p; via the HDMI cable from the switch, it only runs in 1080p. Once set to 4k, the image skips or doesn't display at all...

The cable is a high-speed HDMI 2.0 cable (supposed to support 4k among other things..)

Obviously, the problem seems to be with the HDMI cable if I follow this logic and not the switch. I will look into buying another cable, and if this last one doesn't work, I think it will then be the switch that doesn’t support 4k despite what was stated on it...

HDMI Switch Connection Issue

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