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Hp officejet pro 8600

mada972 -  
Hello,

I have an HP OfficeJet Pro 8600 printer.
I can no longer make prints
I get the following message: "Printer failure - incident on the printer or ink system - Turn the printer off and then on again. If the problem persists, contact HP."

Configuration: Windows / Firefox 82.0

3 answers

  1. melf
    Hello,

    I have exactly the same problem. Did you find a solution?
    0
    1. Seb
      Same here, it's weird that the print head breaks down like that.
      Given the price of replacement parts, it’s really frustrating...
      Buy a Canon printer :-)
      0
    2. Krystobal

      Hello,

      I don't know if you solved the problem, but I just did it myself.

      I removed the ink cartridges and took out the cartridge holder (print heads).

      I rinsed it thoroughly under water and noticed that it was clogged with ink. Once emptied, I carefully dried it using a hairdryer.

      I then repositioned it, turned the printer back on, let it reset, and then repositioned the cartridges, including one that I had just changed which had caused the error message.

      Everything restarted, and for safety, I went to the "tools" tab to clean the heads: the printing is perfect!

      It took me 10 minutes, and I'm delighted because my printer is 10 years old and works perfectly.

      12
    3. ZebuAquatique11
      @Krystobal

      Hello, can you tell me what printer you have ??? Thank you and have a good Sunday

      1
    4. MC-PRO-27
      @Krystobal

      Hello, I just did the same cleaning as you and: it's working again!!! I'm super happy because this 8600pro prints clearly!

      Thank you and have a good evening everyone.

      0