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PIN code requested twice

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patounettedu60 -  
Hello,

I bought a second-hand Samsung Galaxy S5 to replace my Lumia 645. I inserted my SIM card into the S5 and it asks for a PIN code, so far so good, but it asks for it a second time and when I enter my PIN code again, it says incorrect PIN code. Do you have any solutions, please? Thank you in advance.

1 answer

  1. Anonymous user
    Hello,
    It seems he is also asking for the phone code (phone then SIM)
    BB.
    0
    1. patounettedu60 Author
      I only have the PIN code and the phone code, where can I find it?
      0
    3. Anonymous user
      We need to ask him/her.
      0
    4. madmyke Moderator
      @patounettedu60So either contact them or perform a complete factory reset of the phone, which should have been done by the seller, but is often not done because they don't know anything about it.
      The best option is actually to do a factory reset, as it's in your best interest.
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    5. patounettedu60 Author
      Ah yes, well, thank you for your clarifications. Have a good weekend.
      0