Teamviewer is not running

Solved

flexi2202 -

Hello everyone
I have a problem with TeamViewer. I'm trying to help someone remotely who is on Windows 10, and TeamViewer is already installed on their PC.
They give me their ID
I try to connect to it
but each time I get this message
TeamViewer is not running on your partner's computer

Thank you for the help

4 answers

Answer 1 / 4
glg29
Hello,
Your partner's ID is not enough, you also need the Password!
If TeamViewer is not running on their PC, it is obviously impossible to establish a connection!
Best regards.

The one who does not bring pleasure when arriving always brings pleasure when leaving!
Breizh a tao
0
1. flexi2202 Author
  
  In fact, his TeamViewer is running since he is giving me his ID
  Yes, yes, I know I need the password
  Thank you for the response
  
  0
2. madmyke Moderator
  
  @flexi2202In fact, his TeamViewer is running since he gives me his ID
  
  Oh no, for remote support for many years, unless of course he confirms by phone, there are unsuspecting users who just write down the ID and think that’s enough.
  You need to be sure that the application is started.
  
  If this point is verified AND the connection is good (also to be verified), then it needs to be reinstalled.
  
  0
3. flexi2202 Author
  
  Thank you for the reply
  but how can I know that my TeamViewer is started properly
  yes she gave me the codes over the phone
  
  0
4. glg29
  
  @flexi2202Another thing to watch out for is that if your partner disconnects (assuming the connection is established) and then reconnects, the password is changed.
  If you have the password from the first connection while, in reality, it's the third attempt, the password from the first connection will not work!
  
  0
5. flexi2202 Author
  
  No, the connection was good since I asked him to re-download Team
  and to reinstall it
  but how to start Team manually
  
  Thank you for the answers
  
  0
Answer 2 / 4
madmyke Moderator
Hello

Teamviewer can be set to start automatically or not on the machine.

If it's not the case, the person needs to manually start it on their PC first.
Another possibility is that TV is running but there is no connection.

They will need to provide the ID AND the associated password, either the one generated by TV or the one defined during installation (asset management)
best regards

--
"We swallow whole the lie that flatters us and drink drop by drop a truth that is bitter to us."
-1
1. flexi2202 Author
  
  Actually, his TeamViewer is started since he gives me his ID
  and TeamViewer is in his taskbar next to the clock
  yes yes I know I need the password
  thank you for the reply
  
  0
2. madmyke Moderator
  
  @flexi2202Okay, if we have TV in the taskbar and it's confirmed (I'm wary but that's the practice of the profession), it is started.
  But if the installation wasn't done with prior management, the ID does not change but the password does.
  Therefore, the person must click on the icon, and in the window, confirm at the same time the ID and the password (and not one noted in advance).
  
  0
3. madmyke Moderator
  
  Then, to check that the connection is okay, you need to ask it, for example, to go to Google and type in any search that has never been done before (otherwise, you'll end up with the browser's cache) and see if Google provides any links.
  
  0
4. flexi2202 Author
  
  Thank you for the answers
  I will ask the person to leave the team and to follow up with them.
  
  0
Answer 3 / 4
MPMP10
Otherwise a remote control workaround:
https://www.linternaute.fr/hightech/guide-high-tech/1413224-comment-prendre-le-controle-d-un-autre-ordinateur-a-distance/

EDIT:

No installation ...
--
1
1. flexi2202 Author
  
  Thank you for the response, but the person preferred to abandon my help.
  
  0
Answer 4 / 4
Duno59
Hello.
If I may make a suggestion, change the program. Download AnyDesk for both of you.
It doesn't require any installation. When your correspondent launches it, the program displays a code. They just need to send you that code, you type it in, and the connection is established.
Good luck.
1
1. madmyke Moderator
  
  No installation, just an exe, but well, for the rest it's the same.
  
  0
2. flexi2202 Author
  
  Hello
  thank you for the reply, good to know for next time because this time the person has given up.
  
  0

Teamviewer is not running

4 answers

Unable to download a windows update

Windows 11: how to check compatibility of an old p

How to record what’s being displayed on a screen

Error message during et2861 driver installation

Unrecognized wireless mouse on my macbook pro

How to connect my wired sennheiser headset to a bravia tv

Are my photos in my google account tiny?

Bluetooth zorin

Digital keyboard lock how to unlock

Hp windows 11 startup slow?