View original (French)

Good access code error message

Bicody -  

Hello,

I want to log in to my bank account, I enter the access code without error

I receive the following message: "the identifier must be eleven characters long"

there are indeed eleven characters

do you have a solution to my problem

I look forward to hearing from you.

Best regards.

4 answers

  1. Bicody Author

    Hello, thank you everyone, problem not solved I’m stuck.

    0
    1. Bicody Author

      Hello, thank you for your responses.

      I don’t understand everything works normally on my PC, the problem is on my Samsung Galaxy J3 2017

      0
      1. brucine

        Hello,

        Case error when entering alphanumeric characters, if any.

        Or at least partial incompatibility with the Android version you are using, which is inevitably outdated either in the browser or via a dedicated app.
         

        0
    2. yclik

      Hello

      see by clearing the browser history

      Press CTRL+SHIFT+DELETE

      0
      1. Grandasse_

        Hello,

        It's difficult to have something to propose like this; contact your bank and they will tell you where the problem is and you will be guided.

        1