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Question

Hello,
I often have a "quick access" program that starts somehow, doesn't work anymore, and blocks a right panel on part of the screen.
Can someone tell me where it comes from, what it’s for, and what to do to either make it work or remove it if it’s not useful?
Thank you

Configuration: Windows / Edge 14.14393

pistouri · Answer

Hello, You're on Windows 10, I assume quick access might be an Acer program or a malware In the case of malware -First disable the process Right-click on the taskbar then task manager If you don't see the menu click on --► more details In the Processes tab, select --►quickaccess.exe Right-click --► End task In the Startup tab, if you see it right-click on it then Disable Uninstallation Right-click on the Start button --► Control Panel Programs --► Uninstall a program Uninstall --► Internet Quick Access  Restart the PC Cleaning Run adwcleaner Scan + delete everything it found Restart the PC If still present Run malwarebytes Scan + delete Restart the PC -- pistouri

Lafanim · Answer

Thank you, pistouri I had gone to malwarebyte without success, but with the hint that it could come from acer, I was able to uninstall it. Best regards

pistouri · Answer

Hello, You uninstalled the Acer program through the Control Panel, I suppose. You can mark the topic as Resolved. Have a good day. pistouri

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