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PIH keyboard device (code 39)

superman1221 -  
Hello,

Since this morning, my keyboard is not working anymore. That is to say, only the F keys function. I started in safe mode and in the device manager, under keyboard and HID Keyboard Device, I right-click to view properties and it tells me that Windows cannot load the device driver for this hardware. This driver may be corrupted or missing (code 39).

I then followed all the troubleshooting advice: uninstalled the device, reinstalled it, restarted, etc., etc., but without success.

I also followed the Microsoft support advice for code 39 but nothing works:

https://support.microsoft.com/fr-fr/help/310123/error-codes-in-device-manager-in-windows

I don't know what else to do. Can you help me?

P.S.: I no longer have a keyboard so it's impossible to type anything.

Thank you.

Configuration: Windows XP / Firefox 5.0

10 answers

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  1. superman1221 Author
    On the casing, I only have a serial number.
    1. Doudou-88
      Veuillez préciser ce que vous souhaitez que je traduise.
  2. razak
    Hello
    If your problem persists, you need to perform a system restore to a previous state (main drive).
    1. superman1221 Author
      Hello,

      On the ASUS website

      model: P4PE

      Series: Socket478

      now I have no idea which drivers to install and how to install them...

      Can you help me?
      1. Doudou-88
        Yes!!! Send me the link you have for the drivers page
        Or in the list of drivers there should be Keyboard After everything is explained following or next Installer or install Restart ... very simple
    2. superman1221 Author
      My model is P4PE but I have no idea what I need to install.
      4. superman1221 Author
        office
        1. Doudou-88
          I’m telling you a bunch of things, if something corresponds to your PC, let me know;
          AS-D Series
          C300 series
          commercial
          consumer
          d700 series
          dav center
          Home PC
          e500 series
          Home PC
          ODD Firmware
          Other
          Strategy
          X900 Series
      6. superman1221 Author
        Hello,

        Unfortunately under system information > system summary > manufacturer: System manufacturer > Model: System name

        I have a PC refurbished by ASUS.
        1. Doudou-88
          For the brand, okay, but for the model, not okay. Even if it's redone, it must have a model maybe inside or on the casing.
      7. Doudou-88
        If you can type with the on-screen keyboard Start > All Programs > Accessories > Accessibility > On-Screen Keyboard
        The brand of your PC! The model! Please.