Philips CD560 phone locked

2016 the same problem!
Bought a few years ago, hardly ever used (because it's drinkable), just bought just in case...
If we've used it 20 times in 5 years, it's a miracle.
Clearly planned obsolescence, so it's theft...
When this type of phone should last at least 20 years without a problem...
Philips, you've just lost another customer!

What lock?
I have the same problem as all the previous users (2 out of 3 are defective)
Pressing the 0 or * key: no effect!

Press the zero key but right to it you will see there is a padlock.

Same problem with mine, I had forgotten to put it back on the base and the batteries were dead, I put new ones in while waiting to recharge the others and now the symptom has appeared where the buttons light up and turn off at regular intervals (3 seconds). That said, I did notice something strange when I put in the new batteries, a message briefly appeared in English, I think it said "INITIAL" or something like that just before the symptoms started. I think that means the management software has been wiped and the EEPROM has been reset... But since Philips doesn't clearly want to tell us what's going on, it's just a theory.

Hello,

I am looking for a (genuine) power adapter for the Philips CD560 phone base.

In my case, it has stopped working.

I am reaching out to those who have experienced the known issues with these phones (e.g. flickering screens, etc.) and who could give my phone a second life.

I have tried other similar adapters, but they are not compatible.

Thank you to anyone who responds to sell or give me (you never know... :)..) their adapter.

Best regards.

Same problem and therefore a big disappointment upon reading these comments since my device is no longer under warranty (purchased in 2010).

I plan to buy another model, for example, SAGEM Philips.........not serious and acting in bad faith!

I just had the exact same issue with one of the DUOs, changed the batteries, pressed the O button like crazy...........nothing, my warranty expired in 2012 too............so frustrated!!!! And on top of that, the manufacturer's bad faith!!!!

I had already replied, but apparently my answer was deleted.
You need to press and hold the 0 key.

Same problem and 20 euros for batteries because I have two handsets... that's not nice!

Dear readers/future buyers, here is the response from Philips that has just arrived, I wanted to share it with you (even though I forwarded them the page of this post with many user complaints, they do not acknowledge any faults with this model)

SHAMEFUL!!!!

Here is the email:

PHILIPS

Mr. XXXXX,

I am following up on your recent request regarding the handling of your phone.

The warranty period is 24 months.

This is an exchangeable device during the warranty period, a non-repairable device.

I can confirm that the CD560DUO model does not exhibit any known defects.

Considering that your product is in its 3rd year of use and that its warranty period has therefore expired, we regret that we cannot respond favorably to your request.

I can confirm that the Philips Consumer Service Team is at your disposal for any further information.

If you need to contact us again, please mention your file number: XXXXXXXXXX

To enjoy multiple benefits, please register your product on the PHILIPS Club by clicking the link below:

www.philips.com/welcome

Best regards.

Julien

Your Philips Advisor

__________________________________________

Would you like to reply to this email?
You can use the above email address within 14 days.

You can contact us by phone at 01 57 32 40 51 (local call rate) or free by email and chat from our website www.philips.fr. The phone service is available Monday to Friday from 08:00 to 20:00 and Saturday from 09:00 to 18:00.

To discover our entire range, we invite you to visit our website www.philips.com

As communications over the Internet are not secure, Philips disclaims any legal responsibility regarding the content of this message.

Hi everyone,
I have the same issue with the DUO kit from CD560 purchased at Boulanger, which occurred just before the warranty expiration date, but since I’m taking care of it now: too late. I just wrote to them to ask if they can do something for me.
Hoping for a positive response…
In case their reply is disappointing, there are many messages on different sites (including Facebook) warning to avoid this brand, which makes products that only last during the warranty period.
As an electrician, boycotting all their products and advising clients to avoid this brand will also cost them a lot of customers/revenue.
Best regards.

Bought in April 2010, my Philips CD560 landline phone is no longer under warranty. Yesterday it broke down, it keeps flashing permanently and gives no response, the batteries and the base are fine.
Following all your messages, it seems to me that it is indeed a manufacturing defect.
I therefore contacted Philips customer service who obviously said they would do nothing because it is out of warranty, that it is not repairable because it is too expensive, and that yes, it does happen that devices break down. They denied any design issue.
I contacted consumer associations.
I am considering filing a complaint against Philips.
PS: I tested, as advised by one of you, pressing the star button for a long time, but nothing works.

Thank you ;)
I called Philips customer service and followed the procedure... and I received my new phone pack CD2802W/FR... I'll install it ;)

So, I signed up for the Philips Club and registered my HD TV there ;)

+1 I have exactly the same problems... except that I didn't buy it, I won it :p... but apparently it's a recurring defect, worse than a hidden defect... In reality, this phone is not a COMPLIANT product! Therefore, the manufacturer should take action for exchanges!

Devices that are known or programmed to break down after one or two years are not COMPLIANT, unless they are trying to SCAM consumers!

Yes, it seems, based on the testimonials about this product on one site, that it is not compliant... those who marketed it are therefore at fault... We can file a complaint and hold Philips accountable, like any manufacturer... that doesn't care about us! :P

my two combos have also broken. I don't remember when I bought them, in 2010? the problem is that I'm in the US. well, I'm going to try to call customer service and see if my devices are under 2 years. Thanks for the posts!

Hold down the star key for 3 seconds.

Hello,

well, here I am on the list, welcome to the club. The most frustrating part is that the warranty expired exactly a month ago. Do you think, given the number of issues with this device, that I can request a replacement from customer service despite the expired warranty period?

By the way, I confirm that Boulanger offered a two-year warranty.

Good evening everyone, welcome aboard the Philips boat. Like you, my CD560 duo just gave up on me and naturally, I asked the internet, which directed me to this forum. So I bought it in February 2010 at FNAC and I don't know if the warranty is for 2 years or 1 year? I will call them. Symptoms = like you yoyo, nothing on the screen all of a sudden, the battery indicator is visible, then it disappears, nothing on the screen... in short, I'm in a bind as they say. See you soon everyone.