Unresolved/protected items with bitdefender
totoo
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georges86400 Posted messages 1893 Status Membre -
georges86400 Posted messages 1893 Status Membre -
Hello,
I don't have much knowledge in IT and after a thorough scan with Bitdefender 2009, I have one unresolved item and 12 protected files. When I display the log file, I have the following:
BitDefender - Log file
Product: BitDefender Antivirus 2009
Version: BitDefender UIScanner v.12
Scan task: Deep scan
Date of log: 00:31:39 10/11/2008
Path of log: C:\Documents and Settings\All Users\Application Data\Bitdefender\Desktop\Profiles\Logs\deep_scan\1226273499_1_02.xml
Scan paths: Path 0000: C:\Program Files\BitDefender\BitDefender 2009\uiscan.exe
Path 0001: C:\Program Files\Windows Live\Messenger\usnsvc.exe
Path 0002: C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe
Path 0003: C:\WINDOWS\system32\wbem\wmiprvse.exe
Path 0004: C:\PROGRA~1\FICHIE~1\France Telecom\Shared Modules\FTCOMModule\0\FTCOMModule.exe
Path 0005: C:\Program Files\OrangeHSS\connectivity\CoreCom\OraConfigRecover.exe
Path 0006: C:\Program Files\OrangeHSS\connectivity\CoreCom\CoreCom.exe
Path 0007: C:\Program Files\OrangeHSS\connectivity\connectivitymanager.exe
Path 0008: C:\Program Files\OrangeHSS\systray\systrayapp.exe
Path 0009: C:\Program Files\OpenOffice.org 3\program\soffice.bin
Path 0010: C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
Path 0011: C:\Program Files\OpenOffice.org 3\program\soffice.exe
Path 0012: C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
Path 0013: C:\PROGRA~1\FICHIE~1\France Telecom\Shared Modules\AlertModule\3\AlertModule.exe
Path 0014: C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
Path 0015: C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
Path 0016: C:\Program Files\OrangeHSS\Launcher\Launcher.exe
Path 0017: C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
Path 0018: C:\WINDOWS\system32\ctfmon.exe
Path 0019: C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe
Path 0020: C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
Path 0021: C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
Path 0022: C:\WINDOWS\RTHDCPL.EXE
Path 0023: C:\WINDOWS\system32\rundll32.exe
Path 0024: C:\Program Files\System Control Manager\MGSysCtrl.exe
Path 0025: C:\WINDOWS\AGRSMMSG.exe
Path 0026: C:\WINDOWS\Explorer.EXE
Path 0027: C:\WINDOWS\System32\svchost.exe
Path 0028: C:\WINDOWS\System32\alg.exe
Path 0029: C:\WINDOWS\system32\svchost.exe
Path 0030: C:\Program Files\O2Micro Oz128 Driver\o2flash.exe
Path 0031: C:\WINDOWS\system32\nvsvc32.exe
Path 0032: C:\Program Files\System Control Manager\edd.exe
Path 0033: C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
Path 0034: C:\PROGRA~1\FICHIE~1\France Telecom\Shared Modules\FTRTSVC\0\FTRTSVC.exe
Path 0035: C:\WINDOWS\system32\svchost.exe
Path 0036: C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
Path 0037: C:\WINDOWS\system32\spoolsv.exe
Path 0038: C:\WINDOWS\system32\svchost.exe
Path 0039: C:\WINDOWS\system32\svchost.exe
Path 0040: C:\WINDOWS\System32\svchost.exe
Path 0041: C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
Path 0042: C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
Path 0043: C:\WINDOWS\system32\svchost.exe
Path 0044: C:\WINDOWS\system32\svchost.exe
Path 0045: C:\WINDOWS\system32\lsass.exe
Path 0046: C:\WINDOWS\system32\services.exe
Path 0047: C:\WINDOWS\system32\winlogon.exe
Path 0048: C:\WINDOWS\system32\csrss.exe
Path 0049: \SystemRoot\System32\smss.exe
Path 0050: C:\
Path 0051: D:\
Scan options: Detect viruses: Yes
Detect adwares: Yes
Detect spywares: Yes
Scan applications: Yes
Detect dialers: Yes
Detect rootkits: Yes
Target selection options: Scan registry keys: Yes
Scan cookies: Yes
Scan boot sectors: Yes
Scan memory processes: Yes
Scan archives: Yes
Scan packed files: Yes
Scan emails: No
Scan all files: Yes
Heuristic analysis: Yes
Scanned extensions:
Excluded extensions:
Target processing: Default action for infected objects: Clean
Default action for suspicious objects: None
Default action for hidden objects: None
Default action for infected objects: None
Default action for encrypted suspicious objects: None
Default action for password-protected objects: None
Scan summary Number of virus signatures: 2090930
Archive plugins: 43
Email plugins: 6
Scan plugins: 12
System plugins: 5
Decompression plugins: 7
General scan summary Analyzed items: 244880
Infected items: 1
Suspicious items: 0
Resolved items: 0
Unresolved items: 13
Password-protected items: 12
Individual viruses found: 1
Directories scanned: 6810
Boot sectors scanned: 8
Archives scanned: 8735
I/O errors: 26
Scan time: 00:46:21
Files per second: 87
Processed items summary Analyzed: 50
Infected: 0
Registry keys analyzed summary Analyzed: 990
Infected: 0
Cookies analyzed summary Analyzed: 990
Infected: 0
Unresolved issues: Object name Threat name Final status
C:\WINDOWS\system32\logonui2.exe=]wise0019 Adware.Ezula.Weboffer.B Deletion failed (file in an archive)
Unscanned objects: Object name Reason Final status
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\16_9\AbstractBricks\abstractbricks_3ds.7z=]abstractbricks_menu_to_sub4.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\16_9\AbstractCircle\abstractcircle_3ds.7z=]abstractcircle_menu_to_sub4.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\16_9\Monitors\monitors_3ds.7z=]monitors_menu_to_sub2.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\16_9\Towers\towers_3ds.7z=]towers_title4.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\16_9\Wobble\wobble_3ds.7z=]wobble_title1.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\4_3\AbstractBricks\abstractbricks_3ds.7z=]abstractbricks_menu_to_sub4.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\4_3\AbstractCircle\abstractcircle_3ds.7z=]abstractcircle_menu_to_sub3.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\4_3\Monitors\monitors_3ds.7z=]monitors_menu_to_sub2.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\4_3\Towers\towers_3ds.7z=]towers_title4.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\4_3\Wobble\wobble_3ds.7z=]wobble_title4.3ds Ultracompressed No action possible
C:\Program Files\Adobe\Acrobat 7.0\Setup Files\RdrBig705\ENU\Data1.cab=]WebSearchENU.pdf Password protected No action possible
C:\Program Files\Adobe\Acrobat 7.0\Setup Files\RdrBig705\ENU\Data1.cab=]RdrMsgSplash.pdf Password protected No action possible
What can I do? I have no idea
Thank you in advance for any help I really need
I don't have much knowledge in IT and after a thorough scan with Bitdefender 2009, I have one unresolved item and 12 protected files. When I display the log file, I have the following:
BitDefender - Log file
Product: BitDefender Antivirus 2009
Version: BitDefender UIScanner v.12
Scan task: Deep scan
Date of log: 00:31:39 10/11/2008
Path of log: C:\Documents and Settings\All Users\Application Data\Bitdefender\Desktop\Profiles\Logs\deep_scan\1226273499_1_02.xml
Scan paths: Path 0000: C:\Program Files\BitDefender\BitDefender 2009\uiscan.exe
Path 0001: C:\Program Files\Windows Live\Messenger\usnsvc.exe
Path 0002: C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe
Path 0003: C:\WINDOWS\system32\wbem\wmiprvse.exe
Path 0004: C:\PROGRA~1\FICHIE~1\France Telecom\Shared Modules\FTCOMModule\0\FTCOMModule.exe
Path 0005: C:\Program Files\OrangeHSS\connectivity\CoreCom\OraConfigRecover.exe
Path 0006: C:\Program Files\OrangeHSS\connectivity\CoreCom\CoreCom.exe
Path 0007: C:\Program Files\OrangeHSS\connectivity\connectivitymanager.exe
Path 0008: C:\Program Files\OrangeHSS\systray\systrayapp.exe
Path 0009: C:\Program Files\OpenOffice.org 3\program\soffice.bin
Path 0010: C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
Path 0011: C:\Program Files\OpenOffice.org 3\program\soffice.exe
Path 0012: C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
Path 0013: C:\PROGRA~1\FICHIE~1\France Telecom\Shared Modules\AlertModule\3\AlertModule.exe
Path 0014: C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
Path 0015: C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
Path 0016: C:\Program Files\OrangeHSS\Launcher\Launcher.exe
Path 0017: C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
Path 0018: C:\WINDOWS\system32\ctfmon.exe
Path 0019: C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe
Path 0020: C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
Path 0021: C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
Path 0022: C:\WINDOWS\RTHDCPL.EXE
Path 0023: C:\WINDOWS\system32\rundll32.exe
Path 0024: C:\Program Files\System Control Manager\MGSysCtrl.exe
Path 0025: C:\WINDOWS\AGRSMMSG.exe
Path 0026: C:\WINDOWS\Explorer.EXE
Path 0027: C:\WINDOWS\System32\svchost.exe
Path 0028: C:\WINDOWS\System32\alg.exe
Path 0029: C:\WINDOWS\system32\svchost.exe
Path 0030: C:\Program Files\O2Micro Oz128 Driver\o2flash.exe
Path 0031: C:\WINDOWS\system32\nvsvc32.exe
Path 0032: C:\Program Files\System Control Manager\edd.exe
Path 0033: C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
Path 0034: C:\PROGRA~1\FICHIE~1\France Telecom\Shared Modules\FTRTSVC\0\FTRTSVC.exe
Path 0035: C:\WINDOWS\system32\svchost.exe
Path 0036: C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
Path 0037: C:\WINDOWS\system32\spoolsv.exe
Path 0038: C:\WINDOWS\system32\svchost.exe
Path 0039: C:\WINDOWS\system32\svchost.exe
Path 0040: C:\WINDOWS\System32\svchost.exe
Path 0041: C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
Path 0042: C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
Path 0043: C:\WINDOWS\system32\svchost.exe
Path 0044: C:\WINDOWS\system32\svchost.exe
Path 0045: C:\WINDOWS\system32\lsass.exe
Path 0046: C:\WINDOWS\system32\services.exe
Path 0047: C:\WINDOWS\system32\winlogon.exe
Path 0048: C:\WINDOWS\system32\csrss.exe
Path 0049: \SystemRoot\System32\smss.exe
Path 0050: C:\
Path 0051: D:\
Scan options: Detect viruses: Yes
Detect adwares: Yes
Detect spywares: Yes
Scan applications: Yes
Detect dialers: Yes
Detect rootkits: Yes
Target selection options: Scan registry keys: Yes
Scan cookies: Yes
Scan boot sectors: Yes
Scan memory processes: Yes
Scan archives: Yes
Scan packed files: Yes
Scan emails: No
Scan all files: Yes
Heuristic analysis: Yes
Scanned extensions:
Excluded extensions:
Target processing: Default action for infected objects: Clean
Default action for suspicious objects: None
Default action for hidden objects: None
Default action for infected objects: None
Default action for encrypted suspicious objects: None
Default action for password-protected objects: None
Scan summary Number of virus signatures: 2090930
Archive plugins: 43
Email plugins: 6
Scan plugins: 12
System plugins: 5
Decompression plugins: 7
General scan summary Analyzed items: 244880
Infected items: 1
Suspicious items: 0
Resolved items: 0
Unresolved items: 13
Password-protected items: 12
Individual viruses found: 1
Directories scanned: 6810
Boot sectors scanned: 8
Archives scanned: 8735
I/O errors: 26
Scan time: 00:46:21
Files per second: 87
Processed items summary Analyzed: 50
Infected: 0
Registry keys analyzed summary Analyzed: 990
Infected: 0
Cookies analyzed summary Analyzed: 990
Infected: 0
Unresolved issues: Object name Threat name Final status
C:\WINDOWS\system32\logonui2.exe=]wise0019 Adware.Ezula.Weboffer.B Deletion failed (file in an archive)
Unscanned objects: Object name Reason Final status
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\16_9\AbstractBricks\abstractbricks_3ds.7z=]abstractbricks_menu_to_sub4.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\16_9\AbstractCircle\abstractcircle_3ds.7z=]abstractcircle_menu_to_sub4.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\16_9\Monitors\monitors_3ds.7z=]monitors_menu_to_sub2.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\16_9\Towers\towers_3ds.7z=]towers_title4.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\16_9\Wobble\wobble_3ds.7z=]wobble_title1.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\4_3\AbstractBricks\abstractbricks_3ds.7z=]abstractbricks_menu_to_sub4.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\4_3\AbstractCircle\abstractcircle_3ds.7z=]abstractcircle_menu_to_sub3.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\4_3\Monitors\monitors_3ds.7z=]monitors_menu_to_sub2.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\4_3\Towers\towers_3ds.7z=]towers_title4.3ds Ultracompressed No action possible
C:\Program Files\Nero\Nero 7\Nero Vision\3DAnimations\Menus\4_3\Wobble\wobble_3ds.7z=]wobble_title4.3ds Ultracompressed No action possible
C:\Program Files\Adobe\Acrobat 7.0\Setup Files\RdrBig705\ENU\Data1.cab=]WebSearchENU.pdf Password protected No action possible
C:\Program Files\Adobe\Acrobat 7.0\Setup Files\RdrBig705\ENU\Data1.cab=]RdrMsgSplash.pdf Password protected No action possible
What can I do? I have no idea
Thank you in advance for any help I really need
Configuration: Windows XP Firefox 3.0.3
7 réponses
Good evening
I have the same thing when Bitdefender Internet Security 2008 sees Spybot
I also have 4 protected files
If your version of Nero is official, you're not in danger
I've had this since I installed Spybot and I don't have any virus problems
I have the same thing when Bitdefender Internet Security 2008 sees Spybot
I also have 4 protected files
If your version of Nero is official, you're not in danger
I've had this since I installed Spybot and I don't have any virus problems
the problem is adware. ezula
download Malwarebytes, install it, update it, and run a scan (it's quite long, just so you know) and delete everything it finds.
I use this program in addition to Bitdefender.
download Malwarebytes, install it, update it, and run a scan (it's quite long, just so you know) and delete everything it finds.
I use this program in addition to Bitdefender.
Perfect, everything is resolved, Malwarebytes didn't find anything, but Spybot did. After their analysis, I ran a thorough scan with Bitdefender and there’s nothing left. A big thank you, georges86400.