Scam by French RAD company

Closed

flo 66 -
FLAZ - 28 Dec 2009 at 11:03

Hello,
I am asking how I can defend myself against a withdrawal made without my authorization by the French company RAD
This withdrawal amounts to 50.12 euros.
I find myself helpless in the face of this problem and I am waiting for testimonies from people who have already experienced such a hassle.
There was a person who had gone through the same situation, but you deleted their testimony on the grounds that it was not in line with the theme of the site.
I am very interested in any help that could be offered to me in order to defend myself.
Thank you in advance.
Best regards,
flo 66

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138 réponses

Réponse 1 / 138

Meilleure réponse

La meilleure réponse est la réponse qui a été validée par nos équipes.

D'Giedel

Hello!
Aren't you a SFR customer? Société Française de Radiotéléphonie... It's true that the names of the beneficiaries of direct debits are not always clearly identified: purchases from X, withdrawal by Y..., truncated name (like yours...). This doesn't make it easier to check bank statements...
Have a good evening...

115

rine k

Hello, this is indeed a debit from SFR. You need to compare the amount with your bill, and it corresponds. They just changed the wording. Have a good day, everyone.

titi

You must be subscribed to SFR; it's just the direct debit for the subscription, it only changed its name.

Réponse 2 / 138

patricia

Hello.
I just checked my accounts online at the savings bank and I noticed that I had a withdrawal of 43.10 euros from the French company RAD on 08/10/08.
So I went to see what this company was, and I found that there are many people in our situation but no explanation.
Could you please keep me informed about this withdrawal and the steps to take if you find any solutions?
Thank you in advance, and I'll keep you posted if I find anything.

flo 66

ok, Patricia, no problem, but it seems that everyone who is subscribed to SFR is having this issue.
I’m going to the bank tomorrow and I’ll see what they say!!!!!
Hang in there and see you soon.
Best regards.
Flo 66

patricia > flo 66

Thank you for everything, thank you for your responses, have a good evening.

Babette

Hello
I just realized that I also have a payment from the French company farnçaise de rad, so I'm surprised because I don't know what it is. And actually, reading all of you, I realize that it's SFR and the amount matches the bill I just received, but at first, I panicked because it's usually titled "SFR payment." But indeed, when we break it down, it stands for Société F française R radiotéléphonie, so I don't think there’s a problem, but it’s true that at first, you really wonder what it is...........
Have a nice day

amandine59 > flo 66

Hello Flo 66, I just saw on my account that the Rad company deducted 39.75, and to get some information, I stumbled upon this site and saw your ad. To get out of this problem, go to your bank to contest it because it starts with this amount and then it will increase. As for me, I’m serious, this is a big scam.

vivi > amandine59

You are right, I'm the same, I'm going to file a complaint.

Réponse 3 / 138

Xargy

Say, is there a bunch of silly rabbits that forgot how to read in school or what?

French Society of Radio-telephony

Go get your SFR bill and compare!

We're not going to spend 107 years on a topic when the answer has already been given 10,000 times.

LEARN TO READ!

(and incidentally, spend less time on the phone)

LOL!
The worst part is that they keep not reading and wondering what RAD is! It's so funny.

SFR = Société Française de Radiotéléphonie.

Woohoo, they weren't going to ask for permission, it’s their NAME, it's just an abbreviation SFR!

Réponse 4 / 138

D'Giedel

Good evening again!!
If you want a more precise answer, let us know if you are a customer (Subscription) with SFR....
See you!

patricia

Yes, I am with SFR and everyone around me who is with SFR has had withdrawals from RAD.
Could it be our bill? But SFR would have warned us?

D'Giedel > patricia

It is indeed SFR... does the bill correspond to the service you subscribed to?
Good evening..

D'Giedel > D'Giedel

I meant to say 'direct debit' instead of 'invoice'...

PPBoyington Posted messages 2318 Status Membre 402 > patricia

You provided a bank account details and signed a document (Direct Debit Authorization). Why would they alert you?

liliatwi@hotmail.fr

Good evening,
I am a customer and subscriber at SFR and I just realized that I have the same problem as you, except that mine is a withdrawal of €131.00.
Can you tell me what I should do, please, apart from contacting my bank?
Thank you.

Réponse 5 / 138

PPBoyington Posted messages 2318 Status Membre 402

If you have an SFR subscription, the problem is solved!

Otherwise, ask your bank to find out when the direct debit authorization was given; if the bank cannot find it, they are obligated to refund you themselves because it is your bank that is at fault for allowing money to be withdrawn without your authorization (After all, it's their role to protect your money!)

Réponse 6 / 138

Schwin

Hello,
I just did my accounts and noticed that a charge of €131 was made to my account by "Société Française de RAD." It is indeed SFR. After checking my SFR customer account online, it turns out that it’s not a scam: calls made and received from Egypt are the reason for this astronomical amount. However, usually the charges appear with the label "SFR" and not "Société Française de RAD." Is there maybe a change in naming? At least in my case, it's not a scam.

Erowlin

Good evening.

As a reminder, SFR acquired NeufTelecom. Before this acquisition, the bills were issued every two months; it seems that the payment method has changed to monthly.

Here is the response email from my bank:

"Crédit Agricole Alpes Provence Banque & Assurances

Madam,

This debit seems to correspond to the SFR direct debit (French radiotelephony company)

Crédit Agricole Online"

Since Neuf was acquired by SFR, it is now possible to file a complaint in the SFR spaces.

Have a good evening

Erowlin

Réponse 7 / 138

zozio

Hello everyone,

yes, indeed this is absurd towards the company that you authorize a direct debit, but it is just as much the case for us if they change the name of the direct debit without notifying the customers!

Anyway, I am here to reassure those who are a bit too worried about this famous direct debit..

It’s not a scam as many have suggested, but simply a change in the direct debit title by SFR, I can confirm this having spoken to SFR's billing service following my direct debit rejection..

It is also good to know that they cannot cut off the line for a direct debit rejection, but they must legally inform us in writing..

Best regards.

Réponse 8 / 138

cocardi

Hello,
This is about SFR internet provider, mobile telephony.
Best regards

Réponse 9 / 138

gayman

Hello, I confirm that the term rad indeed corresponds to sfr because my payment has changed its name to rad 7.89...10 minutes included...bye...

Réponse 10 / 138

Oliv79

Hello everyone!
And thank you for this great moment of laughter reading all the posts since the beginning of the discussion!
I think this discussion should be published on the "Rire et Chansons" website.
I can't believe that more than a month after the start of the discussion, some people are still wondering whether to file a complaint...
Go online for an answer and don't bother reading the already published posts, I find that very impressive (or very stupid, whatever you prefer)!
Thanks again to all the SFR subscribers (=Société Française de Rad for those who haven't figured it out yet... ;0) ) who came to this site!
Huge discussion...
Kisses to all

Réponse 11 / 138

maud1718

Hello
We also just experienced a deduction of 38.00 euros today, which I discovered through SFR.
However, for our part, no amount corresponds in the slightest to this sum.
Moreover, they went through a roundabout way because we had blocked all SFR deductions with our bank.
Lastly, we followed the cancellation procedure to the letter and settled the final account balance.
Basically, SFR are THIEVES !!!

Réponse 12 / 138

lili49

Hello
check with your bank if you have insurance with which you can initiate a procedure to recover your money. See you later.

Réponse 13 / 138

Lunamag

To close the debate, I also had a deduction with the same label "PRLV SOCIETE FRANCAISE DE RAD".
I directly contacted SFR by phone and it is indeed the automatic deduction concerning your SFR subscription.
The label has therefore changed; SFR is no longer abbreviated, but instead of having "PRLV PRELEVEMENT SFR", we now have "PRLV SOCIETE FRANCAISE DE RAD", which corresponds to S(ociété) F(rançaise) de R(adiotéléphonie), so SFR.
It is true that this change was not communicated to us, and it is indeed regrettable on their part. A quick text message wouldn't have taken them long and would have saved us a lot of time, and especially less fear regarding the scam on our accounts.
So you can all be reassured.

Réponse 14 / 138

audrey 93

Hello,

I just realized that 43.10 euros were withdrawn from me by the French company RAD without my consent.
After several searches, I came across this site and I am not the only one who has had money stolen.
I am also with SFR.
What steps do I need to take to get my money back?
Have any people filed complaints?

PPBoyington Posted messages 2318 Status Membre 402

Try not to skim... make an effort and you will see that it's your subscription they are charging you for. Yes, mobile subscriptions are scams, but you did agree to pay.

Réponse 15 / 138

qualitygilles

Hi, I had the same description on my account statement and I also wondered about it. After checking, the amount corresponds to my bills from my telephone operator (SFR). Indeed, the description of the direct debit sometimes changes (sometimes it's clear, other times you have questions) e.g.: PRLV SFR; PRLV DE 3356...; PRLV de RAD ...
Best regards

Réponse 16 / 138

gweny

Hello
I, too, have recently fallen victim to this scam. The FRENCH SOCIETY OF RAD is supposed to withdraw 38.50 euros from me on 26/11/2008. I have asked my bank to block this withdrawal. What else have you done? I plan to file a complaint at the police station today to try to take further action. What about you?
Looking forward to hearing from you, best regards
Gweny

PPBoyington Posted messages 2318 Status Membre 402

Gweny, have you read the previous messages? It's against you that I want to file a complaint, for sheer stupidity!

gweny > PPBoyington Posted messages 2318 Status Membre

A little more kindness wouldn't hurt you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

PPBoyington Posted messages 2318 Status Membre 402 > gweny

The stupidity irritates me, sorry... reread the previous posts and you'll see that yours is completely unnecessary. It's been said and reiterated that the thing from RAD is SFR!

Réponse 17 / 138

DyOss

I want to say not bad at all and a big BRAVO to those who didn’t understand... Still, it took more than a month and over 60 responses for some people to understand, and there are still some who don't get that this is about SFR... it’s not really complicated to read a little!!!

Thank you to those who responded because I was wondering what this famous direct debit was as well, but to say that I will take legal action is a bit exaggerated

==================================================================================

For those who still don’t understand, I’ll repeat it Société Francaise de Radiologie You see what’s written in bold... Oh!!! SFR it’s magic after all

==================================================================================

Good evening everyone and good luck to those who don't understand that a phone must be paid for every month and yes that's life...

A little response for Gwenny you’re going to file a complaint and everything you report will mean that if you unsubscribe from SFR you will lose your phone number and you won’t be able to call anymore, but hey you do what you want...

Sincerely DyOss

Kony

Wow!!!

I had a good laugh with this post and I'm even going to keep it in my favorites...

Enjoy

chaddolly

It's not RadioPHONIe by radiology. Because otherwise it makes absolutely no sense!!
Best regards..

Réponse 18 / 138

charetkat

I had the same problem. I called the bank which gave me the information

It's SFR, French Broadcasting Company

Charlie

Réponse 19 / 138

Afrikarnak

It's a SCOOP!

Réponse 20 / 138

julian

Ne t'inquiète pas, c'est juste le nom de "prélèvement SFR" qui a changé, ils ont mis "Société Française de Rad" à la place ! J'ai vu ça ce matin, c'était le montant de ma facture de port exactement, ce n'est pas une arnaque ! Voilà, ciao.

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Scam by French RAD company

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