What is the connection domain? Solved

Question

Hello,

I installed Belgacom ADSL and Belgacom TV with the B-BOX and I can't connect via Wi-Fi with my laptop running Windows Vista. When I try to connect, it asks me:
the username => ok I know what that is!
the password => I know that too!
the connection domain => what is that?????????????????

I spent my day calling all the Belgacom numbers and being bounced from customer service to technical support etc. and none of them was able to help me or tell me what it means!!!!

Yet the connection works, the other PCs not running Vista don't have any connection issues and they are not asked for a connection domain.

Could you please help me, it's really frustrating not to know how to connect, especially when I'm in exams and need the internet all the time!!!!!!

Configuration: Windows Vista

Nicoco1704 · Accepted Answer

To connect a laptop using Wifi (works for Belgacom customers with a secure local network):

1. Start
2. Control Panel
3. View network status and tasks
4. Manage wireless networks (on the left)
5. Click "add" at the top left
6. Click "create a network profile manually"
7. Type the name of the network you want to connect to
8. Under "security type" select WEP
9. Enter the code for the network you want to connect to
10. Check "connect automatically (if not already done)
11. Click "next"

And there you go, it should work!

Happy surfing!

Nicolas.

le druide · Answer

and if you put the name of your ISP > Belgacom what does that give? --  the druid without the potion.

le druide · Answer

well, I'm sorry, I don't know this ISP.  Is the wifi protection mode on your b-box activated or deactivated? --  the druid without the potion.

Milie · Answer

it is activated...

le druide · Answer

So disable it for a trial period. For that, of course, you need to be connected via an RJ45 Ethernet cable. --   The druid without the potion.

le druide · Answer

you need to know the gateway's IP address,

for that, in Run type cmd then in the console screen type ipconfig note that there is a space between ipconfig and / Try it over wifi it should display the result or by cable it's up to you.

you should get something like this:

Windows IP Configuration

Ethernet Card Local Area Connection:

DNS Suffix for the Connection : Belkin
IP Address. . . . . . . . . . . . : 192.168.2.x
Subnet Mask . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . : 192.168.2.1

--

the druid without the potion.

le druide · Answer

Open your I.E browser and enter this address, once you press Enter it will open the interface of your b-box. --   The druid without the potion.

Milie · Answer

Is this the interface? With codes and everything?

INTERNET
ADSL: CONNECTED
WAN IP:
Subnet Mask:
Gateway:
Primary DNS:
Secondary DNS:

GATEWAY
IP Address:
Subnet Mask:
DHCP Server: Enabled
Firewall: Enabled
UPnP: Enabled
Wireless: Enabled

INFORMATION
Numbers of DHCP Clients:
Runtime Code Version:
Boot Code Version:
ADSL Modem Code Version:
LAN MAC Address:
Wireless MAC Address:
WAN MAC Address:
Hardware Version:
Serial Num:

le druide · Answer

Sorry, I see nothing that corresponds to Security or ESSID

the Wireless mode is indeed set to Enabled, so the wifi is activated.

Try and set the Firewall to Disabled for a test
--

the druid without the potion.

Miliechou · Answer

sniff sniff, still not resolved... but thank you very much for taking a look!!!

laparenthese · Answer

Hello,
I have exactly the same problem.
My main PC (Vista) is well connected to my WIFI domain that I secured with a WEP key.
When I try to connect my laptop, instead of a window asking for the WEP key, I also get a window where I have to enter my username, a password, and the connection domain.
I also have the Belgacom B-Box. They don't know what this problem is... Quite a situation.
If anyone has experienced this and has a solution... I’m all ears!!!

laparenthese · Answer

Hello,
the case is resolved but I can't explain in detail how because I called a Belgacom support service (0800/99494), but it's a paid service (25€ if the problem is resolved...).
I had to go into the control panel, network and sharing center, manage wireless networks, add my personal Wifi network name, WEP, and the WEP key number... create... and it works for my second PC.

There you go, good luck.

laparenthese · Answer

I had forgotten... this has to be done from the PC that is supposed to receive the connection that isn't working.

cyr · Answer

Could someone explain it fully because I can't do it, it works under XP but not under Vista... I have exactly the same problem as you.

Amanis · Answer

Hi everyone
the problem I have is that it says the WEP key is invalid and that a strong password is required, and I need a string of 5 or 13 characters respecting case or 10 or 23 hexadecimal characters.
I have plenty of passwords and my parents don't really remember which one to use.
Can you help me?? I really need the internet.
Thank you all

Amanis · Answer

I have solved this problem. My connection is properly registered but it still asks me for a username, a password, and a login domain.
Which username and password should I enter? And what is the login domain?
Thank you for your help.

Chantal · Answer

Hello everyone,I have exactly the same problem. I have tried your methods tons of times and it doesn't work. After entering the SSID network name and the WEP key, it always asks me for the connection domain. What should I enter?Thank you for your help because I'm getting desperate...Chantal

tarboule · Answer

Hello everyone.

Despite all your good advice, I'm still having a connection problem...

The Windows network diagnostic tells me that "The wireless connection failed because the network refused the association request from the computer."

I'm not really sure what this means since the entered WEP key is correct, and the MAC address of the PC in question (and even from the PCs, since the problem occurs on 2 of the PCs running Vista connected to the network) is entered in the router's configuration...

Honestly, Vista's interfaces are starting to seem increasingly impenetrable to me... :-p

If you have any ideas, they're welcome ;-)

SISIPER · Answer

Hello, the solution is:

open the B-BOX web interface:

192.168.1.1 -> advanced settings -> wireless -> WPS

Disable the WPS feature (enabled by default)

save

Refresh the list of available wireless connections (button at the top right, the two blue arrows).
Double-click on the wireless network in question.

SISIPER · Answer

Hi, the solution is:  open the B-BOX web interface:   192.168.1.1 -> advanced settings -> wireless -> WPS  Disable the WPS feature (enabled by default)  save  Refresh the list of available wireless connections (button at the top right, the two blue arrows). Double-click the wireless network in question.

phildar2007 · Answer

Hello Sisiper and everyone  Thank you very much for your intervention. It works like a charm when disabling WPS.  Thanks a lot!

arn0808 · Answer

thank you Steph,( on Tuesday, September 9, 2008 at 11:17:11 PM) this comment really helped me tk

What is the connection domain?

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