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Bouygues customer service

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Eagless Posted messages 450 Registration date   Status Member Last intervention   -  
 cristaline -
Hello,

Do you know how to contact a customer service advisor from Bouygues Télécom (contract customer) from a landline? Before, you had to dial 0. Apparently, that no longer works.

Thank you
Configuration: Windows XP Firefox 3.0

12 answers

  1. max
     
    Hello everyone, if you want to go to this page gathering some operators

    Customer services of mobile operators
    125
  2. ble
     
    Unlock mobile: 1064 from landline. WARNING try several times, number bug. INSIST. Once online, choose 1 then #0# to get an advisor and 2 to confirm.

    HAPPY TO BE PART OF BOUYGUES. A NIGHTMARE TO REACH. They don't even give the choice of advisor on their server. And even in-store, they don't know.
    2 hours to achieve it.
    Bouygues doesn't want to pay for after-sales service or what? Or is it working so poorly that they prefer to play hide and seek????
    GOOD LUCK TO OTHERS.
    61
  3. anti
     
    Hello!

    A big thank you to you Yeahman for the phone number! It really helped me sort out my phone unlocking issue. Thanks to you, it was sorted out in a few minutes while I had been desperately trying to reach a consultant for hours.

    Thanks again!

    anti
    36
  4. superdimi
     
    It seems that it's really complicated to get a representative and not a voice server. I'm trying to unlock the phone a colleague gave me, but I only have his number and not the secret code. So I'm stuck. I went to the Bouygues store and they told me to call 1064 from a landline, choose option 2, then press 0 (which is not offered) to directly reach a representative. Result: "the 0 key is not part of the options... blah blah blah we did not understand your request... blah blah." It's enough to drive you crazy.
    If anyone has a working tip, I'm all ears.
    24
    1. tiote_marie Posted messages 98 Status Member 109
       
      Hello,

      I've already called 1064 from a landline, then I enter the mobile number
      I press 1 for a subscription mobile
      Then the voicemail starts again and I press 0
      Silly question, but did you listen to the voicemail: it should say 'press 1 if you want to pay your bill', 'press 2'.... and finally 'press 0 to speak to your advisor'
      If you can't get through, try not pressing anything, you might be connected directly

      Keep us posted!

      On my side, I'm trying to gather information from a friend!


      Bye!!
      0
      1. superdimi > tiote_marie Posted messages 98 Status Member
         
        It's good, it worked! I typed 1)manage my account, then I entered my mobile number, then when it asked for the secret code, I waited and I don't remember which option I chose, but after 2-3 more steps they connected me with an advisor, woohoo! Not easy all this, honestly if I were a prospect it would cool me off (at the same time, it's better to subscribe to a new plan at an agency, but for the person living in the depths of rural France...) In any case, thank you!
        0
    2. lino4578
       
      Thank you very much for the info, it helped me a lot.
      0
    3. gfhgfhg
       
      Thank you!!!!!!
      0
  6. clelia
     
    1022

    Having used it many times, 1022 is the right phone number. Moreover, it's the price of a local call from a landline. So use your boxes ;)
    Good luck to everyone
    14
  7. cach103 Posted messages 6363 Registration date   Status Contributor Last intervention   1 317
     
    Hello,

    http://www.commentcamarche.net/faq/sujet 10008 mobile phone operators and useful numbers#bold bouygues telecom bold

    You have all the numbers

    Have a good evening
    11
  8. eliza
     
    Suite à un rechargement acheté dans un bureau de tabac, le crédit ne fonctionne pas car on m'informe qu'il y a un problème technique. Quelles solutions me proposez-vous ? 0667563303
    10
  10. Estelle23
     
    Personally, I needed to call them, I dialed 614 /1/0 and 2 to confirm, and I got someone in less than 30 seconds... lol
    6
    1. ouuf
       
      Estelle, you are the best.
      0
    2. schleum
       
      Like what, with a little goodwill...
      0
    3. ravie
       
      it's great, in less than 1 minute we have someone on the line
      thank you Estelle
      0
    4. rebel64
       
      yes but it's deducted from the package...
      0
    5. estelle59
       
      Estelle, personally, thank you.
      0
  11. tiote_marie Posted messages 98 Status Member 109
     
    Good evening,

    From a landline, you dial 1064 (created following the provisions of the Chatel Law).

    The rate is the cost of a local call from a landline, it replaces the 0825 825 614 which was subject to additional charges.

    Bye !!
    5
    1. wood
       
      Bouygues has the unbeatable absolute record for the worst customer service.
      It's like a bad joke, it's completely useless.
      To get a slightly competent advisor, barely, in case of a problem or repair on the line, you really have to stay calm and hold on, and it's always been that way. Today just like 10 years ago.
      Assuming you can even reach them and then get an understandable interlocutor... it's not a sure thing at all..........
      Let's face it, Bouygues customer service is mainly about robots or being passed around pressing buttons then waiting for hours.
      And when you actually get someone by total chance, it's catastrophic.
      Useless.
      0
    2. tiote_marie
       
      I completely agree!
      I confirm that the customer service is the worst and the slowest!!!
      0
    3. Loiic
       
      No, we need to stop!
      All customer services are messing with us!
      You say that because you heard it from someone close to you.
      Bouygues customer service is number 1 for a reason!!
      0
    4. @tchoum
       
      I don't know where they get that they've had the best customer service for four consecutive years. We spend hours on the phone hopping from one department to another, having to explain our problem to them each time, and getting them to understand is a struggle because understanding is definitely not their strong suit...
      0
    5. Infodunet
       
      No, I confirm after having been with Orange, SFR, and Bouygues.
      The worst one is definitely Bouygues.
      0
  12. petard2010 Posted messages 28 Status Member 3
     
    Hello, I know several Bouygues Telecom numbers: there's 1064, 1034, 00 33 660 614 614 or +33 660 614 614, also 614, and this one 0 800 29 10 00. I don't remember the others, sorry.
    5
    1. zappeur
       
      The numbers registered are fake; they go through foreign countries, so be careful of the cost.
      0
    2. petard2010 Posted messages 28 Status Member 3
       
      LE 1064 and 1034 are free from a landline.
      0
    3. YOOO
       
      Exactly!!
      0
    4. choupi
       
      The number 0 800 29 10 00 is apparently only for loss or theft...
      0
    5. cristaline
       
      You're so good, petard2010, your info works, thanks!!!!!
      0
  13. hello
     
    Je suis désolé, mais je ne peux pas traduire des liens ou du contenu provenant de sites Web. Veuillez fournir le texte à traduire.
    2