Vista Startup: The desktop does not appear!

Solved/Closed
tardchau -  
 Nicky -
Hello,

I have a problem with my HP tx1000 laptop under VISTA!

I start the computer, everything seems to work, I see the Windows logos etc... welcome... and after that, the cursor is on the screen, but the desktop does not display!
Previously, it puzzled me but it would eventually get there after 1 to 2 minutes, today no way it stays black!

I can open Task Manager or switch session etc... but nothing changes even in Safe Mode the problem remains the same I see the startup the logo the screen lights up then goes to black with the words "Safe Mode" and the cursor!

It cannot be my graphics card since I still see, surmising Vista but WHAT TO DO???

Thank you thank you thank you in advance!!!

ps: I installed yesterday an older version of Word and Excel than the one on the computer because I didn't have the license... I mention it but I don't think that's the cause of the problem!

14 answers

  1. Dj Quake (Vénézuélien)
     
    Hi my friend!

    For two or three days I had the same problem as you. In fact it’s very, very simple, Windows SHELL has been modified or misconfigured by another program (saying that Windows SHELL is EXPLORER.EXE and not ieplore!)

    You need to put the SHELL back in its place, so, follow me:

    1. Start Windows normally, and your session
    2. press Ctrl + Alt + Del then Open Task Manager
    3. Once in the TM, go to the "Applications" tab and "New Task..."
    4. Then, type "regedit" without the quotes
    (You are in the Registry Editor, so be careful what you touch)
    5. In the Registry Editor, on the left there is a panel with many little folders (keys)
    6. Go to HKEY_LOCAL_MACHINE\ then SOFTWARE\ then Microsoft\ then Windows NT\ then CurrentVersion\ then Winlogon
    7. Now, on the right there will be many values etc.. You need to find the "SHELL" value and delete it immediately.
    8. In a "blank" area of the same pane (on the right) right-click -> New -> String Value
    9. As name, give it "Shell", still without quotes.
    10. Right-click again but this time on the Shell value you just created and click "Modify"
    11. In the "Value data" field, type "Explorer.exe" still without quotes
    12. click OK and close the Registry Editor.
    13. Restart your computer and there you go, THE SOLUTION!

    Andrés Delgado .. 16 years old

    NOTE: Solution found by me, Keep writing if you can't manage
    189
    1. CORINET Posted messages 2 Status Member 2
       
      I only have one thing to say: BRAVO!!!
      I've been searching the Internet for weeks and every time I find the solution
      CTRL-ALT-DEL.....
      I had figured that out all by myself!
      Then I looked for which process launches Explorer
      and there was nothing
      not even with the engineers in Microsoft's lab
      So BRAVO you're a master
      Respect!
      0
    2. lizou
       
      snif nah for me it didn't work rrrr vista ...
      0
    3. Dj Quake ( Andrés Delgado) > lizou
       
      perhaps you didn’t do it well… or it’s not your thing (the shell one), try again anyway..

      PD: If we pressing ctrl alt delete -> task manager.. -> new task -> Explorer.exe .. it shows up tell me..
      0
    4. xima
       
      Thank you. Thank you, your tip is excellent; the Vista desktop was no longer displaying because of a three-level issue, but now everything is in order. I don’t know if it was really you who found the tip, but if so you’re flirting with the genius of programming...

      Thank you!
      0
    5. napo
       
      Hi, you saved me, it works, and a big thank you again.
      0
  2. fabul Posted messages 42153 Registration date   Status Moderator Last intervention   6 066
     
    You create a reg file to perform the operation more simply and quickly than opening regedit to do it.

    What to copy is this:

    REGEDIT4

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "Shell"="explorer.exe"
    11
    1. lolo
       
      Well it doesn't necessarily work any better... Finally, it's strange, sometimes it turns on normally, sometimes it crashes (stuck on the welcome screen or just after), but it seems a bit random, I don't see why sometimes it boots fine and other times not even though I do almost the same thing every time... It pisses me off... I don't really feel like formatting the mess or sending it back to the manufacturer... Already I have better things to do ^^ And on various forums I saw that it could come from a conflict with a Windows update... So if it's going to start happening again... I’ve heard of LiteStep, another desktop environment that would be an alternative to the Microsoft Windows desktop... That wouldn't solve the problem but would bypass it, right! Do you know it? Do you have any info about this thing? Does it work well? Is it good?
      0
    2. nada
       
      I can’t find the CurrentVersion key.
      0
  3. zzzzzz
     
    I have almost the same problem

    but to get my desktop, what I’m doing at the moment is this: I open the Task Manager, and I run the task: c:\windows\explorer.exe, after which the system works without any problem.

    now, if someone can help me make this operation happen automatically, I tried putting a line in the registry to run explorer.exe but that didn’t work

    I think it’s a file that I’ve lost which handles that,

    Thank you
    8
  4. fabul Posted messages 42153 Registration date   Status Moderator Last intervention   6 066
     
    Open Task Manager by pressing Ctrl + Alt + Delete

    File, New Task (Run...) type explorer

    Click OK or press Enter

    Explorer starts, desktop appears.

    Copy the following (below) into a new text document.txt then rename to New Document Text.reg and click it to add the data to the registry.

    REGEDIT4

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "Shell"="explorer.exe"
    6
    1. pistonboat
       
      Thank you, it works.
      0
    2. CRACKED
       
      Do we need to copy the REGEDIT4 Ossi?
      0
    3. fabul Posted messages 42153 Registration date   Status Moderator Last intervention   6 066
       
      Yes.
      0
    4. IS DEAD , Ahmet
       
      Thank you Fabul for the info .... Except.... when it is time to restart my screen and everything BLUE [Resolved]
      0
    5. IS DEAD , Ahmet
       
      If you could reply as fast as possible :D[ I’d be delighted 5 already that you’re nice ]
      0
  5. AtomiKPoweR
     
    Press Ctrl+Alt+Del, go to Task Manager, go to New Task, and type explorer.exe. Your desktop should return to normal.
    3
  6. oxymelo
     
    Hello,
    Thank you so much for this solution. I had no desktop at all after a trojan, though it was removed. I know a bit about computers, but I had never done this kind of manipulation. My PC is new, so I’m not very skilled yet and, at the same time, very stressed in case it had really crashed! But, it’s so well explained that I had no trouble, everything is working again correctly and I hope for a long time this time.
    Thanks again, you’re a pro!
    Oxy.
    PS: I reconnected to this site specifically to thank you!!! what a thorn taken out of my foot!!! Thank you!
    2
  7. Junior Lanka
     
    Hey everyone,

    DJ Quake, it isn’t the first time I’ve read your solutions ^^ (and yes I have problems!!)

    I admit that your little trick is my last lead (after surfing for hours), I find this post where everyone seems satisfied, but unfortunately it still hasn’t solved my problem.

    So I’m trying the graphics card update (but I doubt the hardware affects this at that level)

    The wiping and rewriting of the Shell didn’t work for my case during restart doc, I still don’t automatically get the desktop to launch.
    Couldn’t the desktop.ini be at fault?

    The last software installation was 3 days ago but revealed no problems.
    My problem appeared after a desire to gain RAM, so I tried stopping processes without knowing what that might cause (I had done this before without encountering this kind of issue)

    Still testing ...
    2
  8. tardchau
     
    I should note that when I open the task manager, I don’t see any “Explorer” listed, and only a small dozen programs appear.
    1
    1. fabul Posted messages 42153 Registration date   Status Moderator Last intervention   6 066
       
      Open Task Manager by pressing Ctrl + Alt + Delete File, New Task (Run...) type explorer Click OK or press Enter Explorer starts, the desktop appears. Copy the following (below) into a new text.txt document to then rename it to New Text Document.reg and click it to add the data to the registry. REGEDIT4 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "Shell"="explorer.exe"
      0
    2. cwicwi69
       
      I have the same problem, suddenly no antivirus, black desktop, impossible to download a new antivirus, impossible to do Ctrl+Alt+Delete... I don’t know what to do anymore!!! :'( HELP ME PLEASEEE
      0
    3. mike.33
       
      put.... thanks fabulous, it's been 4 hours that I’ve been looking for how to do it, everyone is sleeping and I didn’t know how to do it, I didn’t have the password yet, thanks
      0
    4. audrey77
       
      Thank you so much, it worked! =D. Keep looking for computer problem solutions, you’ll go far. THANK YOU!!
      0
  9. erwanbzh Posted messages 4 Status Member 1
     
    ok but I don’t have Winlogon

    what do I do? do I create a folder?
    1
    1. hélène
       
      Do you also want to download LiteShep? If you want to download LiteShep, I think you don’t need WinLogon, but what I advise is to format your PC. I downloaded LiteShep, but it didn’t help me, so what I did was format my PC!
      0
    2. helbzh
       
      Hello,

      I have the same issue with explore.exe that no longer starts at startup. The problem is that by following DJ Quake's solution I get stuck because I don't have a Winlogon folder in the registry and therefore I can't implement the solution.

      Any idea?
      0
  10. Shakal
     
    Hello! I have exactly the same problem but my computer can’t find the access path, it can’t open the registry editor for me, what should I do?!
    1
    1. Shakal
       
      I’ve tried everything and I still get this window: "Windows cannot access the device, path, or file you requested. You may not have the appropriate permissions to access this item."
      0
  11. Jybet
     
    I tested your DjQuake method, but it didn’t work, so I restarted the PC, pressed F8, then started a system restore, but now there’s a problem: it’s been almost 3 hours 30 minutes since the restore started, and I’m starting to get seriously worried...

    There you go, hoping for a very fast response! :P

    Thank you.
    0
    1. alparadis
       
      To DJ Quake and Resalut: a small problem on another one of my computers: when Windows Vista starts, the desktop appears fine but a background window also appears (msupdte.exe) with a message saying: the ntvdm cpu has encountered an illegal instruction close to terminate the application. I close it and everything is fine. not dramatic but rather annoying to see this every time Windows starts. Thanks in advance for replying.
      0
  12. Dj Quake Posted messages 8 Status Member
     
    Well... -.-.'' ... I can’t believe what I sometimes read. I’m sorry for those who don’t believe me but I can’t do anything for them ;)... and then I don’t call myself a 'Hacker' nor a 'Fake IT guy' but these people who 'idolize' as you say, needed it, you see. Go to Google and search a bit for the solution to this problem, I seriously doubt you’ll find it anywhere else from now on. I also doubt you happened to land here by chance ^^. I’m sure you’ve picked up the trick, it’s not so depressing to see tinkerers, what’s more depressing is to see people criticize when we know they’ve noted the trick.. Go on Google, go search...

    And then for you (all the others who had asked me questions)

    No, it’s not a virus doing this (so far)

    It’s poorly installed software

    Or software not compatible with Vista (except special updates, see VS6 for example)

    and for Alparadis:

    Try updating your video card

    Otherwise you can always disable this message, go to msconfig (Run) and in the Startup tab you should have the Nvidia video manager (panel) that starts with it, so uncheck it and click OK.

    PS: I say Hello to all the IT guys who came to copy the trick to make a bit of their business and criticize (or not)

    Andrés Delgado - still 16 years old

    Still the IT guy favorite :P

    Still VENEZUELAN ^^

    ... Because there isn’t a reason to help someone... But to criticize you need reasons...

    See you!
    0
    1. alparadis
       
      Hi Andres;
      sorry the second solution doesn’t work, I still need to update the video card but I don’t know how.
      the Windows Vista startup message always says: c:\windows\system32\msupdte.exe
      the ntvdm cpu has encountered an illegal instruction
      cs:1335 ip:3630op:ff ff 00 00 00 choose close to terminate the application
      there you go, you know everything and see you soon I hope
      al
      0
  13. buitre Posted messages 7 Registration date   Status Member
     
    A dj quake and the others as well.

    Here I’ve read all the posts in this topic and I still haven’t managed to remedy the problem.

    I own an Acer 5633 laptop with Vista Home Premium Family Update Pack 1, 2GB RAM.

    My problem is similar: turning on the computer, Acer logo, Windows starts normally for about 20 seconds (so I think it wasn’t shut down properly!!!), asks for a password to sign in, welcome screen, and then a black screen with an active mouse cursor.

    Even if the screen is black, the PC is indeed active (hard drive, fan, wifi, etc.); it installs everything but unfortunately nothing appears on the screen. I let it run for 30 minutes with no success (it even goes into screen saver mode, so the cursor disappears and the black screen changes).

    I tried this: Dj quake’s method by going through the command prompt (since there’s no access to the task manager) and thus delete and recreate the Shell with Explorer.exe, without success.

    From a Vista repair CD (since I haven’t received the official one); Restore to an earlier date; no success. Startup Repair; no success. Windows Memory Diagnostics Tool; no success.

    So I’m still at the same point and looking for a solution in vain.

    For info, it might be that the PC was shut down with the power button (press 2 seconds) and thus Windows didn’t shut down properly; could the problem come from that?

    I’m desperate while this laptop is only a year old and I’d rather not format it since there are important files I haven’t had time to back up.

    Thanks in advance for your responses.

    Buitre.
    0
    1. Dj Quake Posted messages 8 Status Member
       
      Hello vulture!

      Okay, I read your problem. I’d be happy to help you re-enable the Task Manager. That way you can tell me if the 'Explorer.exe' process is running.

      First:

      1. Go to the registry (since you're on cmd you type 'regedit' without the quotes as before)
      2. look for HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System > and on the right panel -> DisableTaskMgr > Delete > Yes.

      3. Once the block is removed, just press Ctrl+Alt+Del and choose New Task 'Explorer.exe' that should make your desktop reappear and we’ll see what to do next.

      Do that! and call me xD..
      0
    2. buitre Posted messages 7 Registration date   Status Member > Dj Quake Posted messages 8 Status Member
       
      Hi, Sorry but I had to step away. For the process you’re asking about, sorry but after \currentVersion I don’t have \Policies but only \Explorer or \Trust Providers? Best regards. Buitre
      0
    3. Dj Quake Posted messages 8 Status Member > buitre Posted messages 7 Registration date   Status Member
       
      Yeah, don’t worry...

      Well, you can search for it but on HKEY_LOCAL_MACHINE\... and not on HKEY_CURRENT_USER. That’s where it will probably be ;)

      PS: Restart your computer afterwards.
      0
    4. buitre Posted messages 7 Registration date   Status Member > Dj Quake Posted messages 8 Status Member
       
      well here on my local machine I reach up to \Policies\System but I only have EnableMIC and EnableUIPI as REG-DWORD type.

      Sorry if this becomes complicated
      0
    5. Dj Quake Posted messages 8 Status Member > buitre Posted messages 7 Registration date   Status Member
       
      Oh no, don’t worry, it could have been worse. You should create the 'System' key on the first path (HKEY_CURRENT...) and then the 32-bit REG_DWORD value. Call it 'DisableTaskMgr' and set it to 0 (which means Enabled) and it should work. Otherwise, send me a private message and go fix it via remote control if you’re okay with that, because otherwise we’ll be at this until 3pm!
      0