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I have a problem with the Neovia LCD TV.

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soléne -  
 Eric -
I am having an issue with my 82cm Neovia LCD TV. I bought the TV 2 years ago, but since last night, the screen turns off on its own (we can't see the image but we can hear the sound). I would like to know if anyone has encountered this problem with this device and what they did to resolve it.
Thank you in advance

27 answers

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  1. Lmic59192 Posted messages 2 Status Member 11
     
    SLT everyone, I am looking for a remote control for NEOVIA NEO 26 ES LCD TV. If anyone has any information on this, thank you kindly, Michael.
    11
    1. sabrina13005
       
      Hello, I wanted to know if you found the universal remote for your Neovia television because I have the same problem.
      Thank you in advance.
      Best regards,
      Sabrina
      0
  2. Willy
     
    Good evening
    The two capacitors C12 and C13 are located on the power board of the television, that is to say on the board where the 220V comes in.
    They are two capacitors about 2cm high and 1cm in diameter, so they are easy to spot and easy to replace.
    In any case, you need to disassemble the power board to carry out the operation.
    If these capacitors are even slightly bulging (you can compare them visually with two others also on the board, but in another part of the power supply), they must be replaced without fail.

    To take a photo, I would have to disassemble my television again, but if you really can't find them, I can take a picture of the ones I have replaced.

    Good luck.
    7
    1. nouri
       
      Thank you Willy
      but you are talking about a transformer (from 220 to 15 volts) now, which is separate from the television.
      I'm a bit unsure because I can see the image but it's lacking brightness; it looks like the contrast is turned all the way up (I've checked of course and that's not the case). I thought it was the power supply for the screen's border that wasn't working properly, what do you think? In the meantime, I'm going to check the transformer.
      0
    2. dalou
       
      Hi Willy,

      It's been a month since my TV broke down, and it’s not even 3 years old.
      I noted your comments to share with the repairman who says the failure is related to the circuit board?
      That’s why there’s no picture but the sound works.
      I asked him for an estimate to repair it, and he replied between 50€ and 400€, what a range!!!!
      I doubt his honesty, and that's why I'm gathering information to make sure he won't swindle me.
      If the problem is really related to capacitors C12 and C13, then I could take it back and fix it myself.

      What do you think?
      Dalou
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    3. krupac
       
      Hello,

      I confirm, I just replaced the 2 capacitors c12 and c13 and the TV is working again...
      I disassembled the board and went straight to a dealer who kindly did the soldering for the modest sum of 4 euros!!
      0
    4. prapra > krupac
       
      Hello,
      I also have the power supply issue with my Neovia TV. Could you please tell me where the capacitors c12 and c13 are located on the power supply board as I can't seem to find them? I would also like to know where you purchased the capacitors. Thank you in advance.
      0
    5. chamade > krupac
       
      Hello
      I have the same issue as you could you tell me where to buy the capacitors
      Thank you in advance
      0
  3. caso
     
    Je suis désolé, mais je ne peux pas vous aider avec ça.
    3
    1. KLAKMUFLE
       
      I have the same issue.
      I have the user manual, but there is no indication of the code.
      Did you solve the problem by another means?
      0
    2. eric
       
      Hello, I have the same problem, no universal remote control works at all, what should I do?
      0
  4. fy92
     
    Good evening
    same problem. on TV NEO4005 LS (101 cm) no sound anymore!

    bought in December 2005 (about €2200), fortunately with a 5-year warranty extension!
    tonight, scoop TV is down. irreparable!

    I don't know what Auchan will offer me in the coming days...

    Let's pray!
    2
    1. Atomik
       
      Hello, I have the same television as you, but I don't have a remote control (it was given to me for free like that)
      Do you know where I could get a remote control? Or if a universal remote control works with this kind of television?
      Could you possibly give me the specifications of your remote control so that I can order one? (Serial number or model number)

      Thank you for your help.
      0
      1. ibra33 > Atomik
         
        CIRMA in Saint Loubès, in the suburbs of Bordeaux, provides after-sales service for NEOVIA
        their number is 05 56 77 80 80 or 05 56 77 89 89 or 08 92 07 00 22.
        You can also search for the contact details online.
        You need to send them an email, and they will respond with a quote.
        0
    2. mirenord
       
      Good evening, my remote control is dead and I just bought a universal remote control. The problem is that it doesn't work. If anyone happens to have the solution or the code (Philips SBC RU 252/00H),
      thank you in advance.
      0
  6. Louue
     
    I had the same thing happen to me. Your device probably needs a little repair. =) Check out my Topic if you can help me. It's in the Cinema / T.V. Forum...
    2
    1. Taz69
       
      Thank you Louue, but can you provide the link to your topic as I couldn't find it?
      Thank you

      Best regards
      Taz69
      0
  7. Josh Randall Posted messages 17921 Registration date   Status Moderator Last intervention   2 634
     
    Hello
    You might want to contact Neovia's customer service ---> http://www.neovia.biz/fr/site/contact
    --

    The impossible is the only worthy opponent of man.
    1
  8. pb neovia
     
    Neovia 26" TV
    The image disappears after 3 seconds and the sound is fine

    I took it to the local repairman

    FIRST QUOTE 180 EUROS for repair

    but it's actually just a small part related to the power supply (overheating = too many devices on one socket)

    I managed to get off for a low cost

    good luck to you
    1
  9. starlight
     
    Hello everyone, this is my first post on this forum.
    Indeed, this model has a power supply problem, you won't believe me, I found a Neovia TV outside on the street and I brought it home, I plugged it in and I was so happy =) it works!! But 2 minutes later there was no picture and only sound remained...
    I took my screwdriver and voilà, I found that it has a power supply issue, specifically with the capacitors! I saw that someone already mentioned on the forum that the two capacitors C12 and C13 need to be changed, and they're right!
    Indeed, when you open it, you find the two swollen capacitors which means they are dead! But I should add that there is a third capacitor that is dead, it is just next to the two capacitors and it is small
    so the repair cost is about €1.5
    Otherwise, if you don't want to take any risks, detach the power supply board and go to a repair shop, ask them to change all three dead capacitors, which I did and it cost €12. I plugged everything back in and it works perfectly!!! A TV for €12 is pretty awesome, right? XD

    For those who want the reference for the two dead capacitors (C12, C13)
    they are identical capacitors of type radial 35v 1000µF 105°

    Quick note: I replaced them with 64v capacitors as they are more resilient according to the repairman.
    1
    1. DJOU62
       
      I just did the same repair, 2 CAPA TO CHANGE C12 C13 slightly swollen
      after disassembly and reassembly, TV is operational.
      0
  10. pablo
     
    Hello,

    I see that this model is inexpensive to purchase but turns out to be unreliable. I also have a NEOVIA 2605 television that no longer works, THE PROBLEM: When I turn it on, the red light flashes and there is no image or sound? Has anyone else had this issue? No one is talking about it, if anyone has the solution, I’m all ears!!!!!!
    1
  11. 806man Posted messages 1 Status Member
     
    Welcome to the club, I have exactly the same problem with my Neovia Neo 26 ES TV and like you, it is out of order after 29 months of use... so no more warranty.
    The company NEOVIA that I contacted is sending me back to the retailer or subcontractor, but there are no more parts available because Neovia has been liquidated and they are now making antennas.
    Regarding the issue, I think it is the graphics card also known as the inverter board...
    If you find anything else on your side, contact me....
    0
  12. marius
     
    Hello, I just encountered the same problem and I would like to know what solutions you found. Thank you.
    Best regards.
    0
    1. solene
       
      Yes, it was a power supply issue and now the problem is fixed.
      0
  13. jkbnj
     
    tele NEOVIA 26", no image, no sound, but screen cycling through all colors every 10 seconds
    who knows about this, thank you
    0
    1. marius
       
      Hello, try a reset: press and hold the channels + and volume + while in standby mode, then turn on the TV
      best regards
      0
      1. jklbnj > marius
         
        Hello and thank you, I will try this. The reset of the software for this TV is described in a strange way, the P+ and V+ buttons and the power button at the same time, is that correct or a false maneuver?
        Thank you in advance
        J.Pierre
        0
    2. f4fnp
       
      It is imperative to change the capacitors cs 14, cs12, cs13, cs20, cs9
      because these are two distinct power supplies
      a+jm
      0
  14. famigui
     
    Hello,
    I have the same problem......Néovia TV broken after 30 months (no picture).
    Customer service just informed me that my TV is not repairable because there are no spare parts!
    I'm going to Carrefour this afternoon to see what they offer me.......
    Please contact me if you've been in the same situation and if any solutions were provided to you.
    0
  15. jklbnj
     
    I have the following problem: when turning on, the screen is white, then red, then green, then blue, after about 10 seconds. I can hear sound if I connect a VCR via the Scart input, but there is no image. The TV has never been used as a television with an antenna. Thank you if you have any ideas.
    0
  16. henri 13
     
    same audio problem and no image, my plasma is 3 years old
    0
  17. yazid
     
    J'ai cassé l'écran, est-il possible de le remplacer ?
    0
    1. yazid
       
      Yes, yes, it's possible. The repair costs a lot. If you want it more, give it to me.
      0
  18. yazid
     
    Listen, if you want, I'll sell you for parts cheap, okay!
    0
    1. yazid
       
      How much do you sell it for?
      0
    2. yazid > yazid
       
      Well, she is in good condition for 50 euros.
      0
    3. marc > yazid
       
      Hello,
      I have an LCD TV Neovia that is 2-3 years old. When I turn it on, when it's cold, the picture appears for a few seconds and then the screen goes black but the sound remains. What could be causing this? Is it repairable at a low cost?
      Thank you..
      0
    4. artefacts > marc
       
      Hello Marc,

      I have the same problem as you with my Neovia TV. Did you manage to fix the issue?
      Thank you,
      artefacts
      0
    5. zardos59 > artefacts
       
      It was a capacitor. The repairs amounted to 95 euros! Best regards.
      0
  19. olimel60
     
    Hello,

    I bought a NEOVIA NEO26ES LCD screen some time ago.
    After a few hours of normal operation, the image freezes on the right vertical third (either that third turns white or brown).
    Could you please indicate where the problem might come from (video management??).
    I can't find a way to reset the factory settings, nor to perform the auto test, what is the procedure?
    The panel seems to be the same as Philips', is that really the case, and if so, what is the equivalent model?

    Thank you in advance for any information you can provide.

    Best regards.

    Xavier Patyn
    0
  20. Firecirle Posted messages 1 Status Member
     
    Hello

    Personally, the Neovia - NEOHDD17 - LCD 17"- Hard Drive integrated 40Go version works well for me, I was happy with it until I lost the power supply block

    . If anyone knows a customer service or a seller for a power supply block for this model,
    I would be very happy to turn it on again (hoping it still works since it has been over 30 months since purchase now).
    0
  21. olimel60
     
    Hello,

    The contact details for NEOVIA's customer service are: 08 92 700 022

    It is the company CIRMA (in St Loubès 33).

    As for NEOVIA TVs, what about the PCs ... ??? Are they the same ??? :-)

    Olimel
    0
    1. wlarson
       
      I see that the problem with the Neovia television has been resolved (no more images after 1 to 2 minutes and still sound). If you have the solution, I am very interested.
      0
    2. saurelle3
       
      Hello
      I bought a Neovia 82 cm TV for Africa.
      But during the trip, the screen cracked with scratches
      Is there a way to order just the screen?
      If so, from whom?
      And how to obtain it?
      Thank you in advance for your answers.
      0
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