ADSL Signal Solved

Question

Hello,  In the case of "total unbundling," your ISP provides you with an ADSL signal access. How can you directly measure the presence of this signal at the telephone socket? (Not to mention to rule out the modem in case nothing works anymore)

freecell31 · Accepted Answer

I believe that the lowest quality ones are around €250... and if your box doesn't work on a socket at your place but works at a neighbor's, there's no point in testing; the problem must be coming from outside... I just advise you to always test with your modem on your line entry (DTI TEST box, either a box with a phone logo or the first socket of your installation) FT is responsible up to there...

gulyguly · Answer

I believe that if the phone or the ADSL TV is working, then the signal is present.

jecalos · Answer

Well  And when nothing works and it's not the modem that's to blame (tried on another line)  that the line has supposedly been tested?

gulyguly · Answer

What operator do you have? And what version of the modem?

jecalos · Answer

For my part, I have Neuf Aol and it's functional, and I think the provider doesn't matter for checking if there's an ADSL signal.  I'm looking for a solution for a friend at whose place nothing works anymore. The goal, and this could be interesting for a lot of people, IS TO BE ABLE TO TEST THE SIGNAL AT THE SOCKET WITHOUT A MODEM.

jecalos · Answer

The question  is still unanswered (I'm taking the opportunity to "follow up")   I suggest: testing in mA or mV OR....... ?   Can someone share their knowledge with us?

jecalos · Answer

Hello  A follow-up on the mentioned topic:  by what means can we ensure the ADSL signal without a modem AND how can it be tested at the telephone socket level?  Thank you

jecalos · Answer

Hello  everyone!   Any solution in sight ?????   No further news regarding the discussed topic?

thomas31m · Answer

Well no, you can't test them except with a modem... or a line tester like MC2+ or MTT lite. Otherwise, to find out if your problem comes from either a line fault (cut line) or an ADSL pin issue, you can always measure the voltage on your FT input or use a continuity tester...

jecalos · Answer

Hello I think I'll test the voltage (mV) at the telephone socket However, continuity can be checked for the home installation.... BUT when no signal arrives from the FT relay............

thomas31m · Answer

By the way, are you on naked ADSL? (full unbundling?)

freecell31 · Answer

Normally, there is no voltage on your ADSL line except for Orange, which always connects the FT equipment to have the tone (and thus the voltage).

jecalos · Answer

O-K for Orange although the installation by this ISP is in every way identical to mine, that is to say the box is connected to the telephone socket and the phone to the box (no operation with a phone plugged directly into the socket) as with many other providers, so there is no possibility to check anything without the box??

freecell31 · Answer

The installation is identical to yours in every respect except for the central... so on your socket, you only have an ADSL signal to test with an ADSL modem or ADSL tester...

jecalos · Answer

Nice  And where can we find a tester (let's assume the "box" is out of the question because it's been tested at a neighbor's)? Who can we contact to find one??

freecell31 · Answer

The issue can obviously come from either side, that's why you need to insist with your hotline for a technician to be sent (if it hasn't already been done without your knowledge; let me explain, once the fault is attributed to FT, your ISP charges a monthly fine to FT...) which means that sometimes when the customer isn't too "aggressive" in their calls, the ISP doesn't pressure FT to make repairs on their side. On the other hand, FT prefers to pay fines and have the customer come back to "them." So a piece of advice: call your technical service, say that you have tested synchronization with several modems on your line arrival and that nothing works... however, be careful, if you have a FT technician come out and the fault is on your end (FT is responsible up to the DTI) you will be charged...

jecalos · Answer

Nice Thank you for all these details. Of course, the ISP isn't pushing FT... Why? It's obvious: BILLING CONTINUES EVEN IF NOTHING WORKS, so why rush... The customer pays the ISP who pays FT HOW...? BUSINESS ABOVE ALL? FOR SURE!!!

freecell31 · Answer

Like everywhere, but normally your ISP should refund you for the time it doesn't work...

jecalos · Answer

I think that if after (let's be nice) 48 hours of interruption professionals should pay compensation for delays to their clients (supported by appropriate legislation) it is unthinkable that in the 21st century interruptions of more than 48 hours are still possible (except in cases of force majeure like lines destroyed by a storm.....)

freecell31 · Answer

Professional contracts at Orange can benefit from interventions within 12 hours... with a contract that provides for it (financially, of course) :p

jecalos · Answer

But it's MAAAAGIIIQUE !!!!
I am interested if it's at €29.90 with unlimited telephony, high-speed internet, the FREE provision of
the "LiveBox," an effective firewall (included in the contract of course) .....
Who can we contact .... ??

freecell31 · Answer

lol... financially it's not the same offer at all!!! the professional contract is usually negotiated around €45 excluding tax plus €5 for livebox rental

davathi · Answer

Thank you for all this advice.

akrien · Answer

Hello everyone,

Regarding billing when a service or sale of a good is not provided, consumer law protects you.
Indeed, if you are under total unbundling, your ISP rents the line from FT, so FT becomes the supplier of the ISP. As a result, whether the problem arises from the ISP, one of its suppliers, or its subcontractors, the ISP remains responsible and cannot ask you to pay for the good or service by claiming a problem from one of its partners.
The only company you signed a contract with is your ISP; the others are their problem.

I advise you to take some time to read the consumer code at www.legifrance.gouv.fr

I have the same desynchronization issue with FREE at the moment, and I think it won’t be long before it blows up in their face.

Have a nice day everyone!

grincheux · Answer

In the case of total unbundling, it is necessary to measure the current capacity. If it corresponds to the length of the line, the problem lies at the DSLAM level; if it is lower, there is a break between your home and the DSLAM.

On your internal wiring, you need to check all the sockets and also ensure that the filter does not come out too easily from the telephone socket. If this is the case, you need to adjust the prongs so that the contact is made.

As for repair obligations, I am a technician for SFR, and in the interventions I carry out, 40% of problems are attributable to the ISP or FT and the remainder to the individual. Should the individual be charged in this case?

Merry Christmas.

freecell31 · Answer

Hello Grumpy and Merry Christmas :)  "Should the individual be charged in this case?"  That's what FT/Orange does if it's the client's responsibility....

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