Photoshop no longer appears on screen

Pierre381 Posted messages 5 Registration date   Status Member Last intervention   -  
Panth33ra Posted messages 23266 Registration date   Status Member Last intervention   -

Hello,

For some time now, Photoshop seems to load at first (it appears in the taskbar, I can see it in the Task Manager) but it does not open in a window on my screen.

Do you have a solution?

Thanks in advance.

Pierre


7 answers

  1. Panth33ra Posted messages 23266 Registration date   Status Member Last intervention   Ambassador 2 368
     

    Hello,

    Try clearing Photoshop's cache...


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  2. Pierre381 Posted messages 5 Registration date   Status Member Last intervention  
     

    Hello,

    The startup screen does not appear on screen, so I can't perform this cache-clearing manipulation for Photoshop.

    When I look at the properties of the Photoshop icon on my desktop I have:

    "C:\Program Files\Adobe\Photoshop Elements 14\WelcomeScreen\Adobe Photoshop Elements 14.0.exe"

    I know the program is starting to load since I have the icon in the taskbar, and I can find the program in the task manager. I can even end the task from there.

    How can I display the startup screen?

    Pierre

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  3. MPMP10 Posted messages 47649 Registration date   Status Member Last intervention   19 118
     
    Good evening,

    View it by uninstalling it and then reinstalling it.

    Uninstalling software with Revo Uninstaller Free.

    https://www.commentcamarche.net/telecharger/utilitaires/19405-revo-uninstaller/

    https://lecrabeinfo.net/tutoriels/desinstaller-proprement-un-logiciel-windows-avec-revo-uninstaller/

    Also check the health of your hard drive!

    CrystalDiskInfo
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  4. Pierre381 Posted messages 5 Registration date   Status Member Last intervention  
     

    Hello,

    Issue: I no longer have the installation CD!

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    1. MPMP10 Posted messages 47649 Registration date   Status Member Last intervention   19 118
       

      Hello,

      Reset preferences using the keyboard shortcut

      Close Photoshop completely.

      Hold Alt+Ctrl+Shift (Windows) or Option+Command+Shift (macOS) and start Photoshop.

      Choose Yes when asked: Delete the Adobe Photoshop Settings file?

      Photoshop will start with the default preferences.

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    2. MPMP10 Posted messages 47649 Registration date   Status Member Last intervention   19 118
       
      And for the health 상태 of your hard drive!
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    3. MPMP10 Posted messages 47649 Registration date   Status Member Last intervention   19 118
       
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      1. brucine Posted messages 25320 Registration date   Status Member Last intervention   4 193 > MPMP10 Posted messages 47649 Registration date   Status Member Last intervention  
         

        Hello,

        We cannot immediately tell someone who wants to eat apples to buy pears.

        That said, it is true that the version in question is very old and may not be fully compatible with Windows 11 or even Windows 10.

        In general, it is no longer possible to run old “permanent” versions, as Adobe does not accept the license at installation and only supports subscription-based versions.

        In effect, if the applicant is determined to keep Photoshop for a good or bad reason, they must break the piggy bank.

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  5. Pierre381 Posted messages 5 Registration date   Status Member Last intervention  
     

    Hello MPMP,

    Regarding the health of my hard drive, no problem—the CrystalDiskInfo result is GOOD.

    For "Reset preferences using the keyboard shortcut," when Photoshop opens I do indeed get a system update prompt where I answer YES as you ask me to, but from there nothing happens: nothing appears on screen and I have no prompt to delete an Adobe Photoshop settings file.

    I’m not getting anywhere!

    Pierre

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  6. Panth33ra Posted messages 23266 Registration date   Status Member Last intervention   Ambassador 2 368
     

    Hello,

     "C:\Program Files\Adobe\Photoshop Elements 14\WelcomeScreen\Adobe Photoshop Elements 14.0.exe"

    It’s not Photoshop that you own, but indeed , which is a simplified and more affordable version...

    See this link...


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  7. Pierre381 Posted messages 5 Registration date   Status Member Last intervention  
     

    That’s right, and I apologize for not mentioning this earlier.

    In any case, my problem remains unsolved!

    If anyone has any idea, I’m all ears...

    Thanks in advance.

    Pierre

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    1. Panth33ra Posted messages 23266 Registration date   Status Member Last intervention   2 368
       

      Reinstall it. If you bought it with a license, an email was sent to you with a link to download the application's ISO.

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