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Mobile data impossible

Anonymous user -  
Panth33ra Posted messages 23224 Registration date   Status Member Last intervention   -
Hello,

I have an issue with my mobile phone.

I recently changed operator and I noticed that on my phone I can't connect to 4G when I'm outside.

I contacted Orange; they told me to try my SIM in another phone. It works there, but on my current phone it doesn't, even though it worked fine with the other operator!

So if someone can help me. Thanks in advance.

My phone is a Nokia G20

Is there something to enable or disable in the settings? I’ve looked and tried a few things but I’m not an expert, so I don’t know!

Thanks in advance.

4 answers

  1.
    Panth33ra Posted messages 23224 Registration date   Status Member Last intervention   Ambassador 2 364
     

    Good evening,

    See this link... if you find your solution.

    1
  2. Anonymous user
     
    Hello,

    Thank you for your response.

    So I’ve checked everything, the various steps indicated in the link you sent me.

    I can get a 4G connection, well it shows “connected 4G,” but I can’t, for example, go to Google—it shows 'no connection'—and with other apps I can see on some, for example Maps or Instagram, but I can’t do anything.

    I looked at mobile data usage; on Google the bar is full but not on the other apps, so I think it’s fine.

    For info I have a blocked 100 MB plan and I haven’t consumed it yet. But is it possible that it’s not enough?

    I see at the top right of my screen, it says 4G and below there are 2 small opposite arrows (one up, one down) that light up and turn off alternately.

    Another thing regarding APN

    There are:

    Orange Enterprise

    and

    Orange World

    but neither of them is checked.

    So should I check one?

    So what do you think?

    Thank you
    0
    1. Anonymous user
       

      **I just saw on my operator's Orange app that my 100MB have been used up, so I think I have the answer. That's why it's not working! I think.

      It wasn't up to date because yesterday it wasn't showing.

      Well, I just need to top up. Thanks for your help.

      Have a good day

      2
      1. Anonymous user > Anonymous user
         

        Hello again,

        So I topped up my plan with 2GB but in the end it doesn't change much because I enable mobile data, it shows orange F and underneath it says 4G with a small triangle next to 'off' and almost empty, and I have no Internet access!!!

        0
      2. Panth33ra Posted messages 23224 Registration date   Status Member Last intervention   2 364 > Anonymous user
         

        Good evening,

        The Nokia G20 is a "low-budget" smartphone. The icon "4G with a small triangle" indicates that your Nokia G20 is in 4G LTE (Long Term Evolution) but with a limited or unstable connection. Check your network coverage or reset the network settings in the phone's settings.

        0
  3. JY29200 Posted messages 247 Registration date   Status Member Last intervention   7
     

    Hello

    Check the APN

    Settings / SIM cards.. Access Point Names /

    Name: Orange World
    APN: orange
    Proxy: 192.168.10.100
    Port: 8080
    Username: orange
    Password: orange
    MCC: 208
    MNC: 01
    Authentication type: PAP
    APN Type: default

    mms


    Name: Orange MMS
    APN: orange.acte
    Username: orange
    Password: orange
    MMSC:
    MMS Proxy: 192.168.10.200
    MMS Port: 8080
    MCC: 208
    MNC: 01
    Authentication type: PAP
    APN Type: mms

    If none, click on New APN and fill in the fields.

    0
    1. Anonymous user
       
      Hello, While checking the APN, I saw that not all the information is present on some lines. For example, it’s shown like this: Proxy: not defined Port: not defined Server: not defined So should I fill in the information? Further, I also saw this: Bearer: 3G+, EVDO-B, LTE, ....etc and several others. Also I noticed one thing, well as I said, with this phone and the old operator (SFR) mobile data worked very well automatically as soon as I inserted the SIM into the phone. And now, trying several steps, I went to “Mobile network,” then to “Network type,” where it says: 3G/LTE/EDGE … etc.. I selected 3G to see if it works and yes the mobile data works, it shows me: Orange F Connected/H+ And I can have internet with that. If it’s on Orange 4G that’s where it doesn’t work! So does that mean I have to select 3G every time I need to use mobile data, is that right?
      0
      1. Panth33ra Posted messages 23224 Registration date   Status Member Last intervention   2 364 > Anonymous user
         

        Good evening,

        Refer to this link...

        On the provided link, you must read the last lines starting from... on the home screen, go to Settings > Network & Internet > Mobile network, and set Preferred network type to 3G. For more information, contact your network service provider.

        0
  4. Anonymous user
     

    Hello,

    Thanks for your responses. I will check all of that and see if it works.

    But what I don’t understand is that with the other operator, the mobile data worked very well! It’s strange that this isn’t working here.

    Could it be the SIM card?

    Thanks

    0