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Cyberghost crashes on launch!

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Renard-91- Posted messages 63 Registration date   Status Membre Last intervention   -  
 JA972 -

Hello,

I downloaded the Cyberghost VPN on my new laptop purchased a few months ago, the problem is that when I launch it and try to connect, it freezes and then closes by itself. I tried uninstalling/reinstalling it but the issue persists. I didn't have this problem on my old computer.

Do you have any solutions to suggest?

My PC runs on Win 11 25h2 with the latest updates installed.

Thank you in advance.

3 réponses

Réponse 1 / 3
Renard-91- Posted messages 63 Registration date   Status Membre Last intervention   12
 

Is it normal for the VPN to ask me to enable the location services for it to work?
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Réponse 2 / 3
Vulneraire59
 

Hello,

I'm having the same problem since my PC switched to Windows 11 and I can't find the source of this malfunction.

I have reinstalled the application, disabled my antivirus, and the Windows firewall. Nothing seems to work.

If anyone has an idea, I would appreciate it.
0
Renard-91- Posted messages 63 Registration date   Status Membre Last intervention   12
 

The technical service told me to enable Windows location in Privacy and security. Then, in the location tab, you enable the 2 options: "location services" and "allow desktop apps to access your location."

Once both options are enabled, you launch CyberGhost and connect to the server of your choice. Once connected, you can disable the 2 Windows location options; however, you need to redo the process if you restart CyberGhost or your PC.

8
JA972 > Renard-91- Posted messages 63 Registration date   Status Membre Last intervention  
 

I tried to fix Framework, remove IPV6, reinstall Cyberghost, disable Bitdefender, apply the solutions from the Cyberghost help center, Microsoft, forums, etc., etc... what a hassle!

And here is the solution available nowhere, huge thanks to Renard-91

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Réponse 3 / 3
Panth33ra Posted messages 22998 Registration date   Status Membre Last intervention   Ambassadeur 2 346
 

Hello,

 I downloaded the Cyberghost VPN on my new laptop

Is it an official version (purchased)?
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Renard-91- Posted messages 63 Registration date   Status Membre Last intervention   12
 

The software is free on their site, but a subscription is required.

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Panth33ra Posted messages 22998 Registration date   Status Membre Last intervention   2 346 > Renard-91- Posted messages 63 Registration date   Status Membre Last intervention  
 

Hello,

Have you successfully downloaded the application from this link?

0
Renard-91- Posted messages 63 Registration date   Status Membre Last intervention   12
 

Yes, this is an official version downloaded from Cyberghost's official website.

1