Internet outage since Thursday Ozone

Transanne Posted messages 1 Status Member -  
brupala Posted messages 111169 Registration date   Status Member Last intervention   -

Hello,

We have been on the internet since Thursday afternoon. The little box is flashing red. There's a problem with the antenna. It's very complicated as we need it for our work. We are in L'Isle Adam.


2 answers

  1. jordane45 Posted messages 30427 Registration date   Status Moderator Last intervention   4 832
     

    Hello

    at a minimum, you should have indicated who your service provider is...

    in any case, if it's an antenna issue, you'll need to wait for a repair from your internet provider...

    just in case, you can always try completely unplugging your box, waiting a few seconds, and then plugging it back in.

    if the problem persists, call your provider's customer service and request an intervention.


    . Best regards,
    Jordane

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  2. brupala Posted messages 111169 Registration date   Status Member Last intervention   14 454
     

    Hello,

    in the title the operator, is apparently Ozone.

    However, we are talking about an antenna when it would be a fiber connection and the little box is probably an ONT, but it could also be radio as that exists with Ozone.

    In any case, make sure to check the connections and contact Ozone.


    And there you go, here it is ....

    But misery, the line spacing is such a pain!!

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    1. jordane45 Posted messages 30427 Registration date   Status Moderator Last intervention   4 832
       

      indeed

      afterwards, given the number of typos in the text, I must admit that I didn't make the connection with the operator's name.

      apparently they are in Internet in an apartment or not... :-)

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      1. brupala Posted messages 111169 Registration date   Status Member Last intervention   14 454 > jordane45 Posted messages 30427 Registration date   Status Moderator Last intervention  
         

        Sometimes the autocorrect on mobile is dramatic :-(

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