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[GROUPED SUBJECT] Error upes_1025

Tonitruand Posted messages 3 Status Membre -  
 Olivier -

Hello,

I always get this error message when I watch a video on Canal +

Thank you

8 answers

Answer 1 / 8
Lepicard
 

Me too, for a few days on my tablet error UPES_1025 a few moments after launching a video.

I managed to watch the videos by lowering the streaming quality in the MyCanal settings... but it pixelates the image :-(

Settings > Consumption > Streaming > Intermediate + Apply on Wi-Fi yes
13
FELIOPPEA
 

Good evening,

I was stuck as well! Thank you for the detailed instructions on how to still watch content, even if it feels like streaming from 2010 haha ;)

0
Answer 2 / 8
Meugeu38
 

Hello

I had the same problem and I changed the streaming consumption in the settings.

I was on maximum and I switched to intermediate and it's working.
17
Alpha
 

Yeah, but we pay for a subscription so we can watch in the best quality possible.

3
Answer 3 / 8
Mario
 

I applied this on my wife's smartphone which had the same problem:

UPES errors (with numbers varying: 021, 102, 157, 160, etc.) have existed since version 5 of the MyCANAL app for Android and Android TV. They are fixed with version 5.6.1 of the app.

If the error persists, please check the following points:

  1. Check for the update to version 5.6.1.
  2. Update Android or your Android TV in the settings of your smartphone or television.

It may also be necessary to force the quality to 720p by following the procedure below to switch to Widevine Level 3:

  • Open the MyCANAL app
  • Open your profile in the top right corner
  • Settings
  • Press the version number 5 times, until you see a small video
  • Go back
  • Settings
  • Debug
  • Limit to HD 720p: Yes
17
Olivier
 

Hello, thank you, your tutorial should be highlighted in the forums, after several weeks of hassle with the upes 150 and 151 it finally works again.

0
Answer 4 / 8
Pepe38000 Posted messages 1 Status Member 5
 

Same error message on my end since this morning. But only on my tablet, it works on my phone.

Have you contacted Canal's customer service to report the issue?
5
Loulka
 

Me too!

What to do? Thank you!

0
Meugeu38 > Loulka
 

Good evening

I had the same problem and I solved it by setting the streaming consumption parameter. I switched from maximum to intermediate. It works.

0
Tonitruand Posted messages 3 Status Member 2 > Meugeu38
 

Hello

How to change the streaming consumption setting? Thank you

2
Answer 5 / 8
MPMP10 Posted messages 47042 Registration date   Status Member Last intervention   18 769
 

Hello,

Clearly, the problem is on their end with the servers.

https://www.totalbug.com/mycanal/

https://client.canalplus.com/contacts/

Phone: 0 970 820 815, free service + call charges

Email contact: servicesclients@canal-plus.com
4
Answer 6 / 8
Loan
 

Personally, it didn't work to lower the quality, so I checked if there was an update.

And indeed, there was one.

I did it and then it was fine.
1
MPMP10 Posted messages 47042 Registration date   Status Member Last intervention   18 769
 

Good evening,

Canal+ had to make a correction.

0
Tonitruand Posted messages 3 Status Member 2
 

A Canal + update??

0
MPMP10 Posted messages 47042 Registration date   Status Member Last intervention   18 769 > Tonitruand Posted messages 3 Status Member
 

Yes.

0
Answer 7 / 8
Gigi
 

Error Upes 1025 to watch mytf1
1
Answer 8 / 8
JEANMIMI
 

What is this UPES 1025 error when trying to watch Canal on my phone?
0