View original (French)

Unable to complete Norton SmartScan

Dzou -  
fabul Posted messages 42073 Registration date   Status Moderator Last intervention   -

Hello, can someone tell me how to finalize smartscan? The other Norton scans work fine but this one doesn't complete. I've restarted the computer but that hasn't solved anything.

2 answers

Answer 1 / 2
MPMP10 Posted messages 47235 Registration date   Status Member Last intervention   18 918
 

Good evening,

STEP 2

Download and run the Norton Remove and Reinstall tool

https://support.norton.com/sp/fr/fr/home/current/solutions/v95937867

https://support.norton.com/sp/fr/fr/home/current/contact?inid=support-homepage_moresupportoptions-contactus
0
Answer 2 / 2
fabul Posted messages 42073 Registration date   Status Moderator Last intervention   6 054
 

Hello,

Right-click on the start button, use this command with Windows PowerShell (Admin)

CHKDSK /F C:

Reply Y for Yes to then restart Windows.

Next

Dism /Online /Cleanup-Image /RestoreHealth

Then

sfc /scannow
0