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Out of range

Brice -  
baladur13 Posted messages 47376 Registration date   Status Moderator Last intervention   -

Hello,

My old Alcatel landline phone is unplugged and the batteries are removed.

I bought a new Alcatel Duo landline phone, plugged it into the power outlet, and placed the batteries in their compartment.

I have this message on the new Alcatel landline phone: "out of range".

I have tried all the outlets in the house, but the same message keeps appearing on the screen.

So, I restarted my old phone (with the new phone still plugged in).

I called my landline number, and it’s the old phone that answers, not the new one, and moreover, it works on all the power outlets in the house.

Excuse me, but I don't understand what is happening!!!

Can you help me because I also use it for work.

Thanks for your help.

Marcel.

5 answers

  1.
    Castoramoi Posted messages 400 Registration date   Status Member Last intervention   22
     

    Hello

    This is a cordless phone; I think it needs to be paired with the base first in order to be recognized.

    1
    1. brupala Posted messages 111176 Registration date   Status Member Last intervention   14 456
       

      Hello,

      and it could very well be that the DECT base of the old one is the Livebox.

      What's weird is that the new one, which should definitely come with a base, can't find it even though it's plugged in, or maybe, since it's a duo, he only plugged in the charger for the second handset, not the base.

      1
  2. MPMP10 Posted messages 47524 Registration date   Status Member Last intervention   19 056
     

    Hello,

    I bought a new Alcatel Duo landline phone, plugged into the power outlet and placed the batteries in their slot.

    I tried all the outlets in the place, but the same message keeps appearing on the screen.

    I have therefore restarted my old phone

    I called my landline number and it's the old phone that answers and not the new one, and moreover it works on all the power outlets in the place.

    Afterward, I could be mistaken, but I have the impression that the base of the new phone is not connected (to the phone network…) to the box!

    0
  3. baladur13 Posted messages 47376 Registration date   Status Moderator Last intervention   14 404
     

    Hello,

    What is the exact model of this Alcatel phone?

    You say you've plugged it into all the power outlets, but where is it plugged in with its telephone cable?

    Since the old phone is still in place, what is it plugged into; the Livebox?

    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...

    0
    1. MPMP10 Posted messages 47524 Registration date   Status Member Last intervention   19 056
       

      Hello,

      I have the impression that it is only on a power outlet!

      0
      1. baladur13 Posted messages 47376 Registration date   Status Moderator Last intervention   14 404 > MPMP10 Posted messages 47524 Registration date   Status Member Last intervention  
         

        That the power supply does not explain the out of range...

        As mentioned earlier, it’s a matter of pairing.

        Either at the base of the phone, or directly in DECT to the Livebox if the model offers this feature.

        0
      2. MPMP10 Posted messages 47524 Registration date   Status Member Last intervention   19 056 > baladur13 Posted messages 47376 Registration date   Status Moderator Last intervention  
         

        There are several possible causes for the capture, including not being connected to the box!

        0
      3. baladur13 Posted messages 47376 Registration date   Status Moderator Last intervention   14 404 > MPMP10 Posted messages 47524 Registration date   Status Member Last intervention  
         

        The capture concerns a "lack of tone" taken from the manual of a F685.

        We don't even know what the model of this Alcatel phone is.

        The out of range indicates no radio signal.

        0
  4. Brice
     

    Hello everyone,

    Thank you for your responses.

    I'm sorry for responding late, but I've had some personal issues.

    So, my new landline phone is an Alcatel XL785 Duo.

    I live in a new building (it’s 3 years old) and it’s connected to a power socket + the box socket in the room (there's a box socket in every room).

    I’ve tried numerous tests but without any results, it doesn’t ring and always shows out of range.

    I left the new landline phone plugged in as instructed, and I plugged the old Alcatel landline phone in another room to both power + the box.

    Only the old phone rang.

    I then unplugged everything and only reconnected the new landline phone to the 2 sockets used in the other room by the old landline phone. Without any results. Nothing happens and it still shows: Out of range.

    I don’t know how to solve the problem.

    Sorry and thank you again for your help.

    0
  6. baladur13 Posted messages 47376 Registration date   Status Moderator Last intervention   14 404
     

    Hello,

    The sockets you refer to as "prise box" in the rooms are RJ45 sockets.

    All sockets must be concentrated at the other end of their cables in the communication space, which is generally located near or in the electrical cabinet.

    Please attach a photo of the cabinet (lid open) so that we can give you more information
    https://www.commentcamarche.net/infos/25913-forum-ccm-mode-d-emploi-inserer-une-image-dans-un-message/

    Example of a cabinet with the communication part highlighted in red

    Where is your Livebox located? Are you on ADSL or fiber?

    On the screen of your handsets, what do you see in the top left, 3 bars or nothing?

    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...

    0