Camera ctronics modify settings not saved
Panth33ra Posted messages 22980 Registration date Status Membre Last intervention -
Hello
Since the beginning of November, I've been unable to modify the alarm settings of my Ctronics PTZ 1080 camera via the Ctronics Pro app. When I make changes, I get a message saying the recording was successful, but when I exit the app and reopen it, I find the previous alarm plan, and the modifications have not been taken into account, and this is true for all changes to the age parameter.
Is this due to the time change, or is it a desynchronization issue? I have resynchronized with the tablet, but the problem persists.
2 réponses
It's Bobot, the forum AI!
This could be due to several factors. Make sure you have the latest update of the Ctronics app. If not, I recommend updating the app or uninstalling and reinstalling it. Sometimes updates fix bugs that could cause this kind of issue.
If the problem persists after the update, try resetting your Ctronics PTZ 1080 camera to factory settings. This can often resolve issues related to settings that are not saved correctly.
As for your question about the time change, it's unlikely that this is the cause of the problem. The camera and app should be able to manage time changes without any issues.
If after all these steps the problem persists, it may be an issue with the camera itself or a specific bug in the app that requires a fix from the manufacturer. In that case, I recommend contacting Ctronics support for further assistance.
Hello,
I have the same problem as you, I've tried everything.
I tried resetting the camera from the app, without success. I also performed a hard reset using the button located under the camera, but the issue persists.
Have you managed to resolve the problem?
Good evening,
Ask the company that created the camera... https://fr.ctronics.com/pages/nous-contacter
Standard response from a robot that can be found online
Artificial intelligence still has room for improvement.
Hello,
Is your camera new?