Change of Freebox subscription holder
brupala Posted messages 111189 Registration date Status Member Last intervention -
Hello,
I would like to know if it is possible to change the holder of a Freebox subscription due to a change of ownership? We are selling our apartment and the new owners would like to keep the subscription and become the new holders. Can we simply change the billing address and the bank account as well as all the identifiers?
5 answers
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Hello,
Very bad idea!
The new owner needs to take out their own contract.
Why not ask your operator directly to be sure and not do anything careless!
https://assistance.free.fr/articles/288
as well as all the identifiers?
6.1.
The subscriber agrees to keep their
identifiers and parental control/purchase code secret and not to disclose them to
third parties in any way.5.4.
The right of access and use of the Service granted to the subscriber
under the Contract is personal, non-transferable, non-assignable and
conditioned on strict compliance with the stipulations of the
Contract.https://adsl.free.fr/cgv/CGV_FORFAIT_hors_opt_20240130.pdf?32
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Hello
Change the billing address, yes, the payment method, yes, but the account holder will remain the same, you...
Moreover, if you move and want to stay with Free, you can transfer your current subscription.
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Hello
Theoretically no, the subscription is personal, the box is not considered part of the property by destination; you move without changing the subscription and take it with you. You must continue to pay for the box subscription, sometimes on a rental basis, and you remain responsible for any illegal actions that may be carried out using that subscription.
If it is possible or becomes possible, it's Free who will respond for its subscription, but we see that many things complicate the issue a bit. The new owner takes their subscription, and Free provides them with the necessary equipment. But they could also come with their own subscription, too.
The line is not necessarily with Free and is not sold by the owner of the apartment. It remains the property of the network installer. We can only say that the area is equipped, whether installed or not.
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Hello,
for what purpose?
Everyone just needs to go through the moving procedure and everything will go smoothly. The administrative processes are so complicated that it's better to do what they've planned, especially if it doesn't cost any more.
And there you go ....
But goodness, the spacing is so annoying!! -
The interest? It's to avoid canceling (that seems quite tedious) and having to return all these devices that are working well for now, so that the new owner has to go through the same process in reverse to receive and install everything. In short, avoiding the nonsense.
We are not moving. We are leaving France. Goodbye Free. And they come from elsewhere: hello Free.
That's the point. To be less procedural and stupid. I don't see how a change of ownership procedure could be so impossible. What difference is there with a contract, say, for electricity?
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Hello
The electricity contract is included in the agreement; I arranged it without interruption to the power supply. It was paid by the previous owner until the next billing, and the new owner will reimburse it pro-rata for the days up to the sale date, with the notary holding an amount from the sale as a precaution.
It's not straightforward, but it is already organized among notaries for property sales.
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Electricity is still a new contract, and there are no termination fees, because there is no intervention on the network, unlike telecoms; it’s purely accounting like gas, water, sanitation, or even communal heating.
It's true that it could be the same for telecoms, because in that case, no connection intervention is needed either; it remains administrative.
In my opinion, it is still negotiable with Free, especially if the new owner is not with them, as it gives them a chance to gain a new customer to offset the loss of an old one, so it's worth trying; you could argue that the replacement won’t choose Free if it doesn't happen this way. Free would lose €100 between your termination and the activation of the replacement, but they wouldn’t have any fees either, €100 that they would quickly recover because depending on the offer, a new customer is entitled to a preferential rate for 1 year, saving €120 in principle, which would not be the case here.
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