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Search B.tv App

gilbe7 Posted messages 30 Status Member -  
 gilbe7 -

Hello,

I can't find the B.tv application from Bouygues Télécom to install it on my PC (Windows 10). For a week, the application hasn't been opening and displayed:

Error PFS-DMS Service unavailable. [DMS0000]

A Bouygues assistant advised me to uninstall/reinstall the application... But I can't find it on either the Microsoft Store or the Play Store...

Any ideas? Any advice to help me out?

Thanks.

gilbe7

5 answers

  1.
    MPMP10 Posted messages 47332 Registration date   Status Member Last intervention   18 956
     

    Hello,

    The B.tv app allows Bouygues Telecom customers to watch TV whenever and wherever they want, on their smartphone or tablet Android or iOS.

    It doesn't seem to be available on the official website for Windows unless I'm mistaken!

    https://mag.bouyguestelecom.fr/services/newbtv/

    There is also a link here, but curiously the page on the "right here" link remains blue (to be checked while logged in…)!

    https://www.assistance.bouyguestelecom.fr/s/article/btv-ordinateur

    Error PFS-DMS Service unavailable. [DMS0000]

    In my opinion, they have removed it for PC (no longer available…) this could explain the reason you are getting this error.

    2
    1. gilbe7
       

      Thank you MPMP10.

      0
      1. MPMP10 Posted messages 47332 Registration date   Status Member Last intervention   18 956 > gilbe7
         

        You're welcome.

        0
      2. MPMP10 Posted messages 47332 Registration date   Status Member Last intervention   18 956 > gilbe7
         

        You are not the only one (I'm giving just one link, this one is quite recent...) there are others on the internet.

        September 3, 2024, at 8:58 PM

        https://www.assistance.bouyguestelecom.fr/s/forum/question/0D5a100000AeXrNCAV/bonjour-cela-fait-plusieurs-jours-quun-code-erreur-pfsdms-service-indisponible-dms0000-apparait-lorsque-jessaie-de-me-connecter-via-mon-pc-%C3%A0-la-tv-de-b-via-le-site-la-tv-en-direct-live-avec-btv-je-vous-remercie-de-votre-r%C3%A9ponse

        1
  2. brucine Posted messages 24834 Registration date   Status Member Last intervention   4 166
     

    Hello,

    Generally speaking, you cannot run an Android application on a PC except under particular circumstances: from the phone via Mobile Connect or equivalent, using an Android emulator, or through WSA on Windows 10 provided that the application is available in the Amazon AppStore, which I am not sure still exists.

    This is a general case where most of the time ISPs or broadcasters do not make their content available outside of replays on a site other than on "small screens", as this relates to commercial arrangements and rights linked to these broadcasts.

    2
    1. gilbe7
       

      Thank you brucine for your response.

      0
  3. Redbart Posted messages 20952 Registration date   Status Member Last intervention   3 382
     

    Hello

    read the articles in full

    0
  4. gilbe7
     

    Hello,

    Thank you for your help, but on the Bouygues site, the application is paid while I have been using a free application for a few years, following my subscriptions to the bbox and phone.

    gilbe7

    0
  6. Rania909
     

    Try downloading the B.tv app directly from the Bouygues Telecom website, after uninstalling any previous version and cleaning up residual files.

    -1