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Error message on the new YouTube to MP3 converter 2024

Valadilene47 Posted messages 1 Status Membre -  
spiralio Posted messages 5113 Registration date   Status Membre Last intervention   -

Hello everyone

Shortly after renewing my subscription with the activation key for "Youtube to MP3 converter 2024", I received the following error message:

Parsing error (100023)

when I try to download a song from youtube.

I wrote to the DVDVidéoSoft Team support, the seller of the key, but I still haven't received any response from them. Does any of you have a solution to my problem?

Thank you for your help

Good evening

Valadilene47

4 réponses

Réponse 1 / 4
Sharky
 

Hello,

I have exactly the same problem. My old Premium key is no longer valid with version 2024, so I had to buy a new one and I'm still getting error 100023.

After several messages to the technical support, I haven't received any response from them.

I find that dishonest.
1
spiralio Posted messages 5113 Registration date   Status Membre Last intervention   324
 

Hello,

Does the workaround by Firefox not work?

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Réponse 2 / 4
spiralio Posted messages 5113 Registration date   Status Membre Last intervention   324
 

Hello,

This error seems to be rare,

Still, take a look at this:

https://dvdvideosoft.zendesk.com/hc/en-us/articles/21515652125213-100023-error-on-download

I hope this helps...
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Sharky
 

Hello Spiralio

Should I keep Firefox open all the time afterwards or can I remove it if everything works well, in order to avoid conflicts with too many browsers?

Thank you

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spiralio Posted messages 5113 Registration date   Status Membre Last intervention   324 > Sharky
 

Hello Sharki,

I think you can keep it for at least some time, there is little risk of conflicts.

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Réponse 3 / 4
Valadilene47
 

Thank you very much Spiralio for your responsiveness and your reply. I will test it starting tomorrow.
Have a good evening.

Best regards

Valadilene47
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Réponse 4 / 4
Valadilene47
 

Hello

The response from Spiralio that I received was very helpful. It allowed me to download music again even if I have to juggle a bit between the Google, Safari, or Firefox apps.
I'm attaching the link I received:

https://dvdvideosoft.zendesk.com/hc/en-us/articles/21515652125213-100023-error-on-download

Best regards

Valadilene47
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