Unable to install W10 on HP HDX 9200
brucine Posted messages 24849 Registration date Status Member Last intervention -
Hello,
I am reaching out to you because after purchasing a PC without a hard drive online, it refuses to install Windows 10 on it.
I inserted a 1TB SSD, and without any manipulation, upon startup, I received this error message: "Windows failed to start. A recent hardware or software change might be the cause. To fix the problem... File: \Boot\BCD Status: 0xc0000098 Info: The Boot configuration data file doesn't contain valid information for an operating system."
So, I attempted to install W10 with a bootable USB drive: I initiated the installation, and during the disk partition selection, I got this error message:
"Windows cannot be installed on this disk. The hardware of this computer may not support booting from this disk. Ensure that the controller for this disk is enabled in the computer's BIOS menu."
The SSD has 3 partitions:
- Disk 0 Part 1: Reserved for System 50.0MB System
- Disk 0 Part 2: 953.4GB Primary
- Disk 0 Part 3: 450.0MB OEM (reserved)
I restarted the PC to access the BIOS with F10, and there! Surprise, the BIOS is "empty." There's almost nothing, especially no controller enabled/disabled.
I find myself in computer configuration 1.06
With 4 categories:
- File: Sys Info, restore default values, ignore changes and exit, save and exit.
- Security: Configuration password, Power-on password
- Diagnostic: Hard disk self-test options, Memory check.
- System Configuration: Language, Boot options, Device configuration.
I'm sorry for the image quality ...
So those are the details I have; does anyone have any idea what I should do to install Windows and make this PC work?
Considering it was previously running Windows XP (label under the PC), I also tried to reinstall it using an original CD but without success.
Thank you to everyone who takes the time to help me. Have a nice day
6 answers
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Hello,
The SSD is not empty, otherwise it wouldn't have a reserved partition unless formatted as GPT, in which case the message would be "No Operating System" and not a BCD error.
Under Windows 10/11, it can happen that the SSD driver is not embedded in Windows and that we need to download it from the manufacturer to extract it onto the installation USB, but we are likely to encounter the issue that, regarding this relic, such a driver probably does not exist and furthermore the BIOS will probably not have an update to recognize an SSD.
Even if it were not an SSD we were trying to install but a hard drive, we would still likely run into issues because the PC will not have hardware drivers compatible with Windows 10.
In short, in my opinion, it's a mission impossible.-
Hello Brucine,
Thank you very much for your quick response.
Do you think that if I try to install Windows 7 for example, it could work?
I tried to gather some information, and I've been told that this could be due to corrupted important files and that it can be repaired using the command prompt...bootrec.exe /rebuildbcd
bootrec.exe /fixmbr
bootrec.exe /fixboot
Since it doesn't work with W10, would it be different with the W7 CD Rom...The boot commands repair a defective boot sector on a disk where Windows is properly installed otherwise, which is not the case here.
As for Windows 7, I don't know; it needs to be tested regarding the drivers unlike XP and by formatting the disk; the mere fact that it is an SSD may remain an obstacle compared to a classic hard drive, possibly due to the controller of this SSD and its recognition by the BIOS.
Following your message, I tried to install a classic hard drive, so to speak, of 160 GB, with Windows XP from a CD-ROM.
The installation seems to have been successful, but when the PC restarts or boots up, I get an error message:
"Couldn't open drive multi(0)disk(0)rdisk(0)partition(1)
NTLDR: unable to open drive multi(0)disk(0)rdisk(0)partition(1)"
I thought I had made some progress... but no????
However, at startup, before this message, a brief message also appears:
"163 date and time not set" I know this relates to the time and date, but I cannot change it via the BIOS. So, could removing the BIOS battery for a few minutes and then restarting the PC resolve several issues?
Maybe all of this is due to that... even if I don’t believe it????The second message concerns the BIOS battery, which should not be reset but replaced.
The first is theoretically an error in the boot.ini file, which could indicate the wrong partition or that the disk is poorly connected... but it may also be related to the previous error, so check if the error persists once the battery is replaced.
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Hello,
@brucine StatusMember Thank you very much for your help!
I changed the BIOS battery and it only resolved the issue with
the date and time (no more message at startup)
However, I'm still having the same problem installing Windows XP.
The installation goes through then restarts and keeps starting the installation over and over again.
I'm continuing my investigation.
I think I'm going to try to repair the boot.ini file
using the repair cmd and I'll get back to you with more information...
On the other hand, I've received a new error message in addition to the others!
"The file usbccgp.sys caused an unexpected error <8192> at line 5964 in d:\xpsp\base\boot\setup\setup.c"
If I'm not mistaken:
sfc /scannow
dism /online /cleanup-image /restorehealth
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Hello,
You probably need to find the XP drivers for the device, particularly the hard drive controller driver if it’s not there (if I remember correctly, once downloaded, you copy it to an external medium which you access under XP by pressing F6 during the installation phase).
There may also be an issue with the USB controller; it doesn't have a CD drive to boot from, so would that be more reliable for the PC?
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flo88 Posted messages 28486 Registration date Status Contributor Last intervention Ambassadeur 5 168
Hello
Just a quick note:
I see in the BIOS screenshot the presence of a floppy disk drive, so we are dealing with something really old....
No chance of running Windows 10 on it.
And for the 1 TB SSD, in my opinion, neither the SSD technology nor the 1 TB capacity is contemporary with this PC; it would be better to try a regular hard drive of 160 or 250 GB max.
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Waiting for other responses; I'm attracting trolls....-
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Hello Flo88,
Indeed, that's the reflection I made, so I'm exchanging for a lighter 480GB SSD.
Moreover, after creating a MediCat USB stick and launching the integrated mini Windows 10, I saw that many driver updates were available, so I installed them...
Furthermore, by pressing F7 and then F4 with MediCat, I was able to launch Windows 10 from my C:/ SSD where I completed the Windows 10 setup...
EXCEPT (there had to be one) when I restart the PC without my USB stick,
I get an error: /boot/BCD 0xc0000223, I believe.
So I'm trying a file restoration!
P.S: Oh, and also, when I'm on Windows 10 via MediCat and I search for the bcd file or even boot, it cannot be found...
So I think it may not exist, hence the restoration or reinstallation.
To be continued... Thanks again for your help.
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flo88 Posted messages 28486 Registration date Status Contributor Last intervention Ambassadeur 5 168
We need the hardware configuration in detail, because it strongly resembles a non-64-bit compatible PC on which we are trying to install a 64-bit Windows 10.
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Waiting for other responses; I'm attracting trolls....-
Ah!!! So I'm currently in the installation program trying to install Windows 10 32-bit and I will get back to you during the day
Thank youHello again,
I had fun installing Windows 7 32bits via original CD
and also via ISO, but during the disk selection, I get a message that the
disk controller does not allow the installation....
I tried with a 120GB HDD and also with a 480GB SSD
but the problem is exactly the same ...
So, how can I get the controller to accept that I use the disk ... Do I need to download and install the disk driver or is there another solution?
Because in the BIOS, I have nothing that allows me to make changes ...
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flo88 Posted messages 28486 Registration date Status Contributor Last intervention Ambassadeur 5 168
It's probably the controller driver that's needed.
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Waiting for other responses; I'm attracting trolls.... -
Hello,
I ended up focusing on this famous disk controller!
It turns out that it is indeed not up to date and/or defective...
I tried a repair and a reinstallation
But it tells me that my drive X: does not have enough space
Except that... I only have an SSD inside and it is under the letter C:
But where does this come from?
It does not appear in the disk manager
But when I go into File Explorer
It shows up just like my drive C:
Can I empty it or format it or do something to
I don't know how to merge it with my SSD?!-
I don't understand.... which Windows is currently installed?
For the message, see the solutions here: Resolve the error message "Unable to install Windows on drive X partition X" during Windows installation | Dell Morocco
Hello Fol88,
Currently, I am trying to install Windows XP on a 160GB HDD.
I have also tried with several other HDDs of different sizes,
but the installation issue keeps repeating...
When I start the installation (via installation CD), at the selection of the only partition, I always get the same message:
" Windows cannot be installed on this disk. The hardware of this computer may not support booting from this disk. Please verify that the controller for this disk is enabled in the computer's BIOS menu.
And when I start the PC without the key, I get the message:
""Couldn't open drive multi(0)disk(0)rdisk(0)partition(1)
NTLDR: unable to open drive multi(0)disk(0)rdisk(0)partition(1)"
I have looked on the internet, and they talk about changing the boot mode, but on this PC, the "BIOS" is, shall we say, empty (BIOS version f.41).
This PC is giving me nightmares!!! Thank you again for your patience.Hello,
See especially in <7> and <18>.
Assuming that the hard drive is properly connected and not damaged, it is likely that the XP installation media does not include the required controller drivers; if this is the case, they need to be downloaded from the manufacturer's website and extracted to this media, then installed during the XP installation phase (if I remember correctly, you need to press F6 as suggested).It certainly won't hurt to eliminate the cause.
The device is so old that it is no longer listed by HP (only 9203 and only for Vista).
Try on a third-party site like Hard Disk Controller Drivers, picking the first or second depending on whether XP is 64 or 32 bits.
https://www.driverscape.com/manufacturers/hp/laptops-desktops/hp-pavilion-hdx9200-notebook-pc/9256
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