View original (French)

No sound on Edenwood smart TV YouTube app

Cyndirella1978 Posted messages 3 Status Membre -  
HelpiOS Posted messages 15553 Registration date   Status Modérateur Last intervention   -

Hello everyone

Since Friday, I haven't had any sound on the YouTube app on my TV.

All the other apps have sound, Netflix, Disney Plus, etc., but I can't get any sound on YouTube.

I tried turning on the Wi-Fi on my box, but nothing works.

I have sound when accessing YouTube through Freebox, but not on the TV. I bought this TV and Denwood originally to have direct access to YouTube, but I don't understand.

The sound is not muted; I'm not on mute... anyway, please help me ????

Thank you

2 réponses

Réponse 1 / 2
HelpiOS Posted messages 15553 Registration date   Status Modérateur Last intervention   11 939
 

Hello,

Since this sound problem occurs only with YouTube, go to the TV settings and navigate to Applications > YouTube and then select Force Stop. Then choose Clear cache and Clear data​​​​​​​ to reset the app.
1
Réponse 2 / 2
CorbeauRobuste53 Posted messages 1 Status Membre
 

Hello

Did you find a solution? I have the same problem.
0