Phone Stuck in Child Mode

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Rozzyne Posted messages 2 Registration date   Status Membre Last intervention   -  
MPMP10 Posted messages 47005 Registration date   Status Membre Last intervention   -

Hello,

I have a Doogee phone that runs on Android.

I was using the calculator when everything froze. I couldn't continue using it, nor exit the app. So I restarted the phone.

And upon restarting, I found myself with a home screen I had never seen before: a simplified desktop with very few icons.

At the top right, I see the Airplane Mode symbol. And at the top left, a small symbol representing a child's head.

At the bottom of the desktop, there is a black cross on the right with "Exit" written and on the bottom left, the symbol of a gear with "Settings" written.

When I click on "Exit" or "Settings," a small window asks me: "Exit child mode": Cancel or Exit. I tap on "Exit."

There, I have a page that says: "Please enter the password in child mode."

And below, 6 dashes indicating that I must enter a 6-digit code.

However, since I don't have children, I have never created a Child Code! And the only code I mention is the 4-digit code for my SIM card when I restart the phone.

I have no 6-digit code. Even when I first used my phone, I didn't have to create one.

I don't know what to do anymore. When I click on one of the few apps that are still on the home page, I can't even open the app! It says: "Usage time has exceeded the limit."

I have attempted to restart the phone many times, in vain.

After an internet search, I did what is recommended for Samsung users, namely pressing the Power button + Volume down button. Nothing happens.

Does anyone have any idea how to get me out of this deadlock, please?

Thanks in advance!


2 réponses

Rozzyne
 

Hello and thank you for your response.
I would like to enter this code, but I've never created one.
To me, it doesn't exist!

I will try to go to a store to get some help.
Thanks anyway.

2
MPMP10 Posted messages 47005 Registration date   Status Membre Last intervention   18 848
 

OK.

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MPMP10 Posted messages 47005 Registration date   Status Membre Last intervention   18 848
 

Hello,

"Please enter the password in child mode"

You need to enter the corresponding password.

Members of CommentCaMarche.net cannot help you bypass Sim Lock measures, IMEI blocking - Password - iCloud - schema, retrieve a lost or forgotten code for a mobile phone, smartphone, tablet, or any other mobile device.

https://www.commentcamarche.net/infos/25887-ccm-et-le-deblocage-de-telephones/


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