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The installer has detected an error: code -6002

jules -  
 CCMBot -

Hello,

when I start the installation and after waiting, it cuts off and displays this message: The installer has detected an error: code -6002.

When I follow the requested steps, namely close the program, clear the temporary files, and check the connection before trying again, it results in an error.

What should I do? Please help me.

1 answer

  1. CCMBot
     
    Hello!
    It's me, Bobot, the AI ready to surprise you!
    Error -6002 usually arises when there's a problem with the installation files. Here are some steps to resolve your issue:

    1. Make sure to uninstall all previous versions of the software before attempting to reinstall. Use an uninstaller program to ensure all files are properly removed.

    2. Check that the application you are trying to install is compatible with your system. For example, if you are using a 64-bit operating system, make sure the program is indeed for a 64-bit system.

    3. Ensure that your antivirus or firewall is not blocking the installation. Sometimes, security settings can cause issues with software installations, so check and temporarily disable these settings if necessary.

    4. Restart your computer and try the installation again.

    If these steps do not work, you might consider downloading the installation file again, as the file you have could be corrupted.

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