Darty Serenity Pack
georges97 Posted messages 14593 Registration date Status Contributor Last intervention -
Hello,
Having acquired a new computer, the seller added the serenity pack to the computer.
Monthly pack for €9.99/month with no commitment
The seller told me that I would be charged this amount every month but that I could cancel the pack at any time.
My question is the following: not having created an account to use the pack (I specify that I do not wish to use it), will I still be charged for the upcoming months?
Thank you in advance for your answers.
3 answers
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Good evening,
It is best to submit the cancellation request.
Activation allows the downloading of the software pack but does not prevent charges from being applied.Sincerely.
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Hello,
According to what I read here, the easiest thing is to create a Darty account, then activate the pack and finally cancel it.
What is well understood can be clearly stated,
And the words to say it come easily.
(Boileau) -
Good evening,
The complementary insurance contract, like these packages, has become a tool for remuneration and performance evaluation of sellers in the Fnac/Darty group, as well as in other large retailers, I suppose.
Personally, I have always refused what is called a forced sale, and sellers do not have the ability to compel you to subscribe.
It is illegal, not to offer it, but to attach an item or service without the customer's consent, citing a possibility of cancellation, but in the long term.
It is up to you to judge whether the conditions of your purchase correspond to this text.
Indeed, opening this account would surely constitute acceptance of this "offer".
Furthermore, the requirement of a registered letter to extricate oneself from an illegal act seems particularly unacceptable to me.
Look for references and legal texts relating to forced sales to convince yourself.
I believe that you would be justified in requesting the cancellation of this subscription from the store manager or the cancellation of the sale if you can obtain the product elsewhere.
The pressure on sales staff is such that they now offer you payments in 4 installments, without informing you that you are subscribing to a credit card that is sent to you the following day.
I had this card canceled with a simple phone call to the credit company contacted immediately afterward.
This is just my opinion and my stance on these practices.
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Hello,
There is indeed a sale of something that is useless, but as described, apparently no forced sale, since the seller seems to have duly informed the buyer who has accepted it.Hello brucine,
This is a matter of interpretation in this case. The seller can indeed argue that he informed the customer, but what Kira says:
the seller added the peace of mind package in addition to the laptop can be interpreted as a strong encouragement that the customer did not wish to subscribe to by not opening an account. However, it turns out that the account is opened as soon as the customer provides their details at the time of purchase (see my account related to the credit card).
I am taking rhetorical precautions by saying:
It's up to you to judge whether the conditions of your purchase correspond to this text.
It will likely be word against word, with only the customer and the seller able to confirm their versions.
But I witnessed a few years ago an incident between a customer who was buying a camera and a seller who was trying at all costs to sell him an additional warranty by stating that it was mandatory.
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