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Facebook error "The password you entered is incorrect."

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Uxas Posted messages 48 Registration date   Status Membre Last intervention   -  
bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   -

Hello,

I have two personal FB accounts and this morning when trying to log in I saw this message "The password you entered is incorrect. Did you forget it?"

I want to emphasize that the passwords have not been changed and are saved in my browser. I've tried both Chrome and Firefox but I keep getting the same message...
My accounts have not been suspended or anything because I haven't received any email informing me of that.

One of my FB accounts is on my smartphone app (where I never log out) and it works, my account is accessible.

Is this a temporary bug? Is anyone else in the same situation?

2 réponses

Réponse 1 / 2
bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

Hello.

Clear the cache of the browsers affected by this bug.

bazfile
Moderator/Security Contributor.
A hello, a response, a thank you are always appreciated.
1
Uxas Posted messages 48 Registration date   Status Membre Last intervention   3
 

I just tested by clearing only the cache and got the same result :/
Should I also clear the cookies and site data?

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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245 > Uxas Posted messages 48 Registration date   Status Membre Last intervention  
 

Yes, it can also come from that.

1
Uxas Posted messages 48 Registration date   Status Membre Last intervention   3 > bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention  
 

It works! Thank you very much, I had a little freak out at the moment!

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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245 > Uxas Posted messages 48 Registration date   Status Membre Last intervention  
 

See you on CCM.

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Réponse 2 / 2
Meline
 

Hello, I have the same problem as you today, I am being told that the password is invalid even though I know it is the right one! I have already cleared cookies and cache by going into my computer's history. Is that the cache you were talking about? Do you know what else to do? When I try to reset the password, it doesn't work either???? Thank you for your help.
1
bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

It is the cache and cookies of the concerned internet browser.

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