MSI Z490 Gaming Plus Motherboard, No Display

the pain Posted messages 18 Status Membre -  
the pain Posted messages 18 Status Membre -

Hello, first of all, thank you in advance for any responses you might provide me.

I'm quite troubled because I built a PC with

a MSI Z490 Gaming Plus motherboard

an i7 10700KF processor

a Pure Rock Slim 2 cooler

16GB of 3200MHz CL22 RAM

RTX 2060

Corsair 750W power supply

16GB of 3200MHz RAM

The problem is that once everything is assembled, everything powers on—the fans, cooler, power is good—everything is okay.

But I have no display on the screen. Looking at the motherboard, I see the DRAM LED lit up in solid white.

Is there a kind soul who could help me resolve this issue, please?

16 réponses

vieu bison boiteu Posted messages 44334 Registration date   Status Contributeur Last intervention   Ambassadeur 3 591
 

hi the pain

you have connected a 6-pin PCI-e connector on the edge of the graphics card

for example

and on the power supply it's often a 6+2 pin

@+


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the pain Posted messages 18 Status Membre
 

hello, yes it's the right one, it's properly connected to it

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jeannets Posted messages 28335 Registration date   Status Contributeur Last intervention   Ambassadeur 6 597
 

Hello,

In my opinion, you should have used a "step-by-step" method and not tried to do everything at once... I suggest you start with a starting point to achieve first and then progress...

+++ Minimum PC Startup +++

The motherboard is equipped with a BIOS... you received a manual with the motherboard... It explains how to access the BIOS (Usually, it's the Delete key immediately upon powering on and before the end of the Logo) you need to be quick...

For now, I'm not talking about Windows... the goal is to get the PC running, not Windows, that will come later.

So if accessing the BIOS yields nothing, you need to unplug everything from your setup... leaving only the motherboard (with its processor and one RAM stick) connected to its power supply and the power button of the case.. And the wired keyboard, that's all...
No graphics card, no hard drive or SSD, no CD/DVD drive, no monitor.
Power on the PC while closely watching the keyboard lights... They should briefly light up, even all three then one ... and then you play with the Num Lock and/or Caps Lock key... the lights should change state with each press of the key...

If this is not the case, you need to disassemble everything and go through step by step, the correct connection of each element... be careful with the fans.. the 4 or 8 pin connector above the processor PWR_CPU...

This does not take anything away from "old bison"'s recommendations, it's in +++

If your RAM light comes on, there's a reason..!

-- You need to check if the reference is compatible with your motherboard, look at the motherboard manual and the reference on the RAM stick's label.

-- You can try swapping the RAM sticks

-- and also test with just one stick

-- Maybe, it's not properly seated in the connector..??

... That's all for now.

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the pain Posted messages 18 Status Membre
 

thank you very much for your response, so I will try what you mentioned and I'll get back to you with the verdict, thanks again

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the pain Posted messages 18 Status Membre
 

hello, so I'm back for the verdict and it's still the same,

I don't have any display to access the BIOS

I've tested all the manipulations but I think the problem is the RAM that's not compatible to start the display, the DRAM LED is always on...

I don't know if there's a possibility to update the BIOS without a display?

otherwise I'm going to have to wait until next week to buy new RAM

in any case, thank you for the solutions provided, it's really nice

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jeannets Posted messages 28335 Registration date   Status Contributeur Last intervention   Ambassadeur 6 597
 

Have you seen the keyboard indicators as explained in the text..??

Could you also provide the references for your RAM, the one written on the label on the back of the sticks..?

We shouldn't operate on assumptions, in computing... Maybe at the casino.

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the pain Posted messages 18 Status Membre
 

Hello, yes the keyboard does light up indeed, even the mouse and the USB ports are well powered. I will send you a photo of the RAM in question; I think it's junk.

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flo88 Posted messages 28661 Registration date   Status Contributeur Last intervention   5 159
 

It is indeed evident.

The Intel 490 chipset can be sensitive with the wrong RAM; in fact, MSI provides several compatibility lists depending on the processor generation, and it is preferable to adhere to the lists provided by MSI: MPG Z490 GAMING PLUS | MSI Motherboards for the 10th generation Intel (right tab, Memory by 10th Gen & Other CPU)

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the pain Posted messages 18 Status Membre > flo88 Posted messages 28661 Registration date   Status Contributeur Last intervention  
 

hello thank you for the link, I took a look and the RAM I have is not listed in MSI's list

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the pain Posted messages 18 Status Membre
 

Hello everyone, sorry for the silence, I received the RAM compliant with MSI standards, as listed, and still the same problem,

the DRAM LED is solid and there is no display on the screen, everything is well connected, everything is properly powered

it's a real headache this thing

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flo88 Posted messages 28661 Registration date   Status Contributeur Last intervention   Ambassadeur 5 159
 

Ok.....

So it's not the RAM. Because if the first ones don't work, let's say, but if the game you bought is in the lists, we can rule out the RAM issue.

You need to look elsewhere. After all, it could be anything... Are you sure about the connections? Is your power supply functional? With certainty? Etc....

Especially since apparently it is used equipment, right? If so, you need another PC and test each component one by one.


Signature
Waiting for other replies; I attract trolls....

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the pain Posted messages 18 Status Membre
 
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the pain Posted messages 18 Status Membre
 

Here are some photos of the assembly done. So to answer you, yes everything is used and everything works, I tested the components on another computer and everything works, except for this issue when everything is assembled.

I would have liked to flash the BIOS, but without a display, it's quite tricky. The clear CMOS didn't help, I'm completely in the dark.

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flo88 Posted messages 28661 Registration date   Status Contributeur Last intervention   5 159
 

The cooler is a Pure Rock Black, not a slim one as noted. Are you sure about its installation? Is everything fitting properly? Is the motherboard not shorting out with the bottom of the case?

I would have liked to flash the BIOS, but without visual feedback it's quite difficult, the clear CMOS did not help.

It's useless, this motherboard cannot be flashed without the CPU. It's possible on certain models, but apparently not this one.

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the pain Posted messages 18 Status Membre
 

I suspect that it's not possible for the flash,

so for the motherboard, nothing is touching, it's properly placed on the spacers made for it, it doesn't touch the case,

indeed the cooler is a Pure Rock but fully compatible with my motherboard,

nothing is touching the motherboard itself, this thing is really weird and I really don't understand it

I took it apart, I even removed the CPU to see if everything was in place and everything was assembled normally on the side

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the pain Posted messages 18 Status Membre
 

stupid question by the way, it's not because of the processor?

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flo88 Posted messages 28661 Registration date   Status Contributeur Last intervention   5 159
 

The processor is normally compatible with the very first version of the BIOS for this motherboard, so theoretically there are no issues on that side.

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the pain Posted messages 18 Status Membre > flo88 Posted messages 28661 Registration date   Status Contributeur Last intervention  
 

damn, I really have no ideas, I'm totally fed up

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jeannets Posted messages 28335 Registration date   Status Contributeur Last intervention   Ambassadeur 6 597
 

Hello,

You need to be careful with long screws that stick out underneath... But if there is a short circuit with the chassis, it becomes noticeable very quickly.

Normally, all PCs display the BIOS... no need for a hard drive or anything else.

- You need to be using the PC's basic display (no additional graphics card), as it's the processor's graphics function that is in action...

Integrated video outputs
∙ 1 x HDMI™ port, supporting a maximum resolution of
4096 x 2160 @ 30Hz
∙ 1 x DisplayPort, supporting a maximum resolution
of 4096 x 2304 @ 60Hz

In my opinion, this video output should be working and tested before considering anything else...

-- Is Microsoft really okay with all these changes...? (C.P.U. + Proc + RAM) without having to reinstall Windows...

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the pain Posted messages 18 Status Membre
 

Good evening, since I don't have an integrated video card, I have to go through a GPU.

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jeannets Posted messages 28335 Registration date   Status Contributeur Last intervention   Ambassadeur 6 597
 

Yes, sorry... maybe we should have a simpler map, just for that.

It's just a suggestion.

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the pain Posted messages 18 Status Membre
 

it's not a bad idea but I don't have any other ones, I have an RTX 2060, buying another GPU just for testing is tough^^ the indicator is stuck on the RAM, I think I'm going to take the PC to Cybertek for a check, see if they can find the problem

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the pain Posted messages 18 Status Membre
 

Hello everyone, after some time away I took my PC to Cybertek for diagnosis and apparently it’s the motherboard that has finally burnt out. Everything lights up but there’s no display. According to Cybertek, the motherboard has taken a hit.

Knowing that the motherboard is no longer under warranty, do you think MSI can still repair it? If you have any suggestions, don’t hesitate.

In any case, I want to thank everyone who tried to help me as best as you could.

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vieu bison boiteu Posted messages 44334 Registration date   Status Contributeur Last intervention   Ambassadeur 3 591
 

RE

MSI Z490 Gaming Plus motherboard => it has an LGA 1200 socket for Intel's 10th and 11th generation

> on Amazon.fr <

> on TopAchat.com <

it will be cheaper for you

> spec sheet for the i7 10700kf < non-unlocked coefficient

in ATX format; or microATX?


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vieu bison boiteu Posted messages 44334 Registration date   Status Contributeur Last intervention   3 591
 
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the pain Posted messages 18 Status Membre
 

Good evening, sorry for the absence, it is indeed an ATX format.

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the pain Posted messages 18 Status Membre
 

Yes, it's clear, it will cost me less than replacing my processor. Do you have an opinion on one of the motherboards? Which one seems best to you, please?

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jeannets Posted messages 28335 Registration date   Status Contributeur Last intervention   Ambassadeur 6 597
 

MSI is certainly capable of repairing its own motherboard... But at what price and within what timeframe..??

In my opinion, it is necessary to compare the cost of this repair... and the purchase of a new one (or used) this motherboard is over €300 in Europe...

and €163 for a tested used one at

https://fr.aliexpress.com/item/1005004252639232.html?spm=a2g0o.productlist.main.1.559875acsBHG9P&algo_pvid=c493576c-aaad-4e8f-a17b-2ee41f76a8f0&algo_exp_id=c493576c-aaad-4e8f-a17b-2ee41f76a8f0-0&pdp_npi=4%40dis%21EUR%21326.45%21163.22%21%21%21343.27%21171.63%21%402116610417081022636952968e56c9%2112000028530115243%21sea%21FR%21165902568%21&curPageLogUid=dEXGVWWiIOBT&utparam-url=scene%3Asearch%7Cquery_from%3A

Even on eBay, it is not cheap... so one must choose

What would have been nice at Cybertek; would have been to do a test with a motherboard... Just to verify.

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the pain Posted messages 18 Status Membre
 

Yes, it's clear. Anyway, I'm going to see them tomorrow to see if they can do something. That would be cool. I don't know if they've tried putting another processor on it or testing the processor on another motherboard. I'll keep you posted.

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